- Free WiFi
With a stay at Ketapang Estate in Selemadeg, you’ll be by the ocean and close to Soka Beach. This 4-star resort is within the region of Kedungu Beach and Batu Bolong Temple.
Make yourself at home in one of the 7 air-conditioned rooms featuring kitchens. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and minibars.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and an outdoor tennis court.
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Ketapang Estate. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include dry cleaning/laundry services, multilingual staff, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided at no charge.
How to Get There
Paying over $500USD per night, we were expecting a tranquil slice of Balinese luxury at Ketapang for the first four nights of our honeymoon.... we were terribly disappointed from start to finish. From greeting at the airport - a local driver with a handmade corrugated cardboard sign with our name on it - to the time we left, it was so far off the mark it is hard to describe in this review.
The staff are erratic and lacking in training - one minute they are at your disposal, the next they are nowhere to be found or seen. We were introduced to our appointed 'butler', who we were served by for day one, but then didn't see after that. There was no coherent staff structure, no uniforms, and you are left in the hands of security guards overnight, with no staff staying on site.
We had to book our meals one day in advance - so after a 3 course dinner (the food is good), we were asked to order our food and wine for every course of every meal (breakfast, lunch and dinner) the following day. Being the only guests on site, they were ordering food from the market only for us.
The room was huge, and would have been stunning 5-8 years ago, but has had no TLC since. Plug sockets were hanging off the wall, lights didn't work, fixtures and fittings were dusty and unloved. The door frame from bedroom to semi-outdoor bathroom wasn't sealed, so we were warned of the mosquito risk. Our balcony doors broke on day 2. The dressing room was dusty and unkempt.
We ended up cutting our stay short by one night, and took day excursions to get off site. We even went to have dinner at nearby Alila Villas Soori (where we should have stayed) - where we were welcomed properly, able to relax in the luxurious hotel surroundings, and ate a delicious (if expensive) meal.
Our beach side massage was conducted by two women who apparently had come from the local village - in jeans and t-shirt.
The management did not respond sympathetically to our list of complaints. Being our honeymoon, we tried to stay positive, and left the majority of our complaints until our early departure time. The manager has a terrible lack of English, and we were forced to manually adjust charges on his laptop, on excel, in 35 degree heat.
We demanded some money back, which I have still not to this day received in my account, in spite of a claimed photocopy of the transaction.
Avoid this hotel.
I have warned SLH that they need to review their list of associated hotels in Bali, chiefly to take this one off the list.
Will not be going back and would not wish the experience to be had by anyone, least of all honeymooners.
Lovely atmosphere, Beautiful beach and clean + Big swimming pool. All at this resort. In Java area this is the best property to stay and enjoy memorable time. Good Food options, smiling staff, clean rooms. Great experience.
Ketapang Estate is one of the places you have to visit once in your lifetime. Absolute privacy, breathtaking location and incredible service made our stay unforgettable. Joglu Bamboo was a dream, the black sand beach and the rolling ocean waves provided an almost epic backdrop for the beautiful sunsets; the private cinema and 50 metres pool just added to the experience. Go and enjoy, you won't regret it!