Amarterra Villas Bali Nusa Dua – Mgallery Collection
What We Love
- Ultra-private and highly romantic; however, children are welcome
- Private swimming pool in every villa
- A virgin coconut oil body scrub at the luxe spa
What To Know
- Nusa Dua is a specially constructed resort enclave, so you’ll see more tourists than Balinese
- The beach is quite narrow and usually busy all day
- You’ll need to take a taxi to try out the local bars, restaurants and clubs beyond Nusa Dua
- Free WiFi
- Parking On Site
Amarterra took its cue from traditional Balinese design, incorporating both earth and water elements. The result is a restful amalgam of soaring ceilings, verdant pathways, trickling waters, plenty of teak and the exotic perfume of tropical flowers. Low-key but high-impact, the overall feeling is of tremendous exclusivity and great calmness. The villas, which were built in 2010, were renovated tail to tip and reopened in 2013. With its lush grounds — dotted with of palms and jasmine — this luxe resort has a profound sense of privacy.
Bed and Bath
The grounds have 39 villas, with one, two or three bedrooms, that start at an enormous 2,152 square feet. They have thatch roofs, polished dark woods and rich silks in hues of red and gold. Each villa has its own private pool and outside area, as well as air conditioning. The bathrooms are dressed in marble, with all natural bath products and a large tub. There’s also a sitting area, open closet and outdoor shower.
Keep up your workout regimen at the gym, and then indulge at the restaurant, Terra Terrace, which also overlooks the central pool. The cuisine tends toward international, though there are plenty of local favorites and the wine cellar is well stocked. The spa is well worth a splurge (try the virgin coconut oil body scrub). Or you can while away the day at the resort’s private beach club; shuttles run back and forth from the property throughout the day.
In the Area
Nusa Dua is a resort town, so there is little to explore in the immediate area, and many visitors leave it only to head back to the airport on their last day. Two very worthwhile excursions: Ubud, the arts and crafts mecca up in the hills, and — at sunset — Tanah Lo, the island’s most spectacular temple complex. Those looking for a nightlife scene should join the revelers at Ku De Ta.
How to Get There
It was our 3rd time at the Villas. Villas and grounds are perfectly maintained and very enjoyable. The access to the beach is easy and the beach area is perfect.
The service this time was not as great as the previous times:
- no cold towels on arrival (would have been appreciated after a long trip);
- welcoming encense ceremony not in the villa but at the reception i.e. just to give us a bracelet to confirm we are patrons of the hotel: in that case give us the bracelet and forget the ceremony alltogether;
- no daily fruit basket (while advertised on the hotel web site); moreover the basket we had on arrival was removed on the third day while not finished;
- minibar stock either colas or local drinks; no more refreshing ice tea
- had to ask twice for refilling the shower gel
- no greating from the Manager while she was talking to guests next to our table at breakfast for a long time. A minimum "hello" would have been appreciated especially when there are 6 tables.
Globally these are minimal lacks of service but it shows a downward trend in the service.
Re. breakfast although very good it was also downgraded: no more lobster offer.
As a conclusion we used to have great stays at the Villas, this time it was good
We booked a 7 nights package through Luxury escapes (was also available through Accor), which includes daily breakfast, airport transfers, massages at the spa and couple of dinners.
Firstly the positives - (negatives below)
Transfer from the airport - our friendly driver, "Made", who was contracted by the hotel, dropped us at the hotel without any delay.
Welcome and Check-in - traditional and beautiful Balinese welcome. Fast and efficient check-in, taking us through the what's on offer during our stay. Baggages were collected and taken to our villa. Our ever-smiling host took us to our villa, explained everything. Apologized too many times on behalf of the house-keeping person who was busy in his phone in our villa, when we entered.
Villa - this was obviously the best part of our whole stay. Very private. Lots of space, which included an outdoor living area right next to the pool, aesthetically designed bedroom with a comfy bed and seating, spacious walk-in wardrobe, clean and huge bath area with an outdoor rainshower. Soft towels and Toiletries provided were of good quality.
Staff - all the staff at the hotel lived up to the Balinese hospitality reputation of friendly and cheerful attitude, with great attention to detail most of the time. I am extremely thankful to them for putting the effort to make it special on my birthday, even though my wife only did mention about it at the end of our dinner when leaving back to our villa. Fantastic staff!
House-keeping - we were happy to come back and see the villa just like how it was on the first day, each time we got back after a tiring day out. No issues whatsoever. Great job by the house-keeping.
Spa - our Spa experience was top-notch right from the booking, the welcome, the expertly done massages in a relaxing ambience. The staff were attentive to our needs, making sure focus was given on the areas as per our requirements.
Food - Food preparation and presentation was fantastic. Chefs did a fantastic job, going over our expectation with everything that we ordered.
Special mentions -
Rai - one of the duty managers (on his duty days) - for helping us with the many questions that we had about Bali, helping with our Nusa Penida trip and most of all, for his great attitude towards his guests, keeping us well-attended to, in such an easy-going manner.
Ari - at the Restaurant - again for his fantastic friendly attitude, and for being such a friend to my little boy, who was particularly looking for Ari on the day we were leaving. Most impressive was - He was the only person who took responsibility for sub-standard service by someone else who was attending to us at the restaurant, by apologizing. Whereas in another case, another host only told that she would simply provide feedback to the manager, without taking the responsibility for her team.
To the negatives -
We had a great experience at the restaurant on our first evening for dinner, when we were attended to and checked on regularly. The early breakfast at the restaurant was also good.
However, the below par ( in comparison to the rest of the property) service led us to believe that it is encouraged to eat the villa rather than at the restaurant.
We had to wait almost 30 minutes get our order taken, while being promised for our breads to be brought (which never arrived)
About 20 minutes between different servings
Fresh pineapple juice with about 70% foam
Bottled orange instead of the fresh one that we had requested
Incorrect coffee order - we got cold milk to use on our already cold coffee
And other little things.
The delay was consistent during the busy breakfast periods at around 9. It would be better to set the right expectation instead of making us wait.
Also these things may be ok in context of a 3-star property / restaurant, but an improvement is definitely requirement if it is to catch up with quality, rating and reputation of rest of the property.
We left the restaurant without eating, on our last night when we chose to use the last of the two dinners, as they kept us waiting and ended up ordering a salad and other light stuff ( to eat the villa). It was worse as our next table was getting better and faster service. It shouldn't matter whether we are getting a dinner that's part of our package or having an ala carte meal as restaurant-only guests. Again, no apologies. Also, there must definitely be a better way of suggesting or recommending that if we skip appetizers and desserts, our kid's meal can get included as a package dinner!
An apology on mention of feedback and free food (which we did not request) will not make the memories of bad service go away. Also, the restaurant team will need to take collective responsibility instead of assuming blame on a single person and expecting him only to apologize, with other hands up in the air.
The restaurant will need to do a lot better to not let down the chefs and the rest of the property. It will need more staffs like Ari to improve service considerably.
Concierge - a professional concierge service would be a great addition in the lobby.
Overall rating - excellent property with great staffs, that is sure to remain in your memories in a very good way. In villa dining is encouraged. Restaurant service needs a lot of improvement to back up its chefs' great job and rest of the property
We've been to Bali many times and this is our favourite villa so far!
Rooms: The villas are beautiful with a great outdoor lounge area and tranquil garden, huge pool even by Bali standards, spa bath, outdoor shower and most importantly, a super comfy bed. The villas are spacious and very private. They provide bottled water and a complementary mini bar for you every day. The also leave mosquito spray and hats in the villas which is a lovely touch.
Grounds: The complex itself has great facilities. The main pool is 25m+, there's a gym, a spa and an onsite restaurant. The restaurant is moderately priced ($15-25AUD for most mains) but if you're an Accor member you get 50% the food bill and 15% off drinks, making it quite cheap. Some of the food was great (the chocolate fondant was to die for!) and some was a bit average, but the outlook is lovely and peaceful and the staff great. There's a large cocktail menu and it's 2-for-1 4:30-6:30pm :D
Location: Beach is 5 min walk to the left with a reserved area for guests, and the local shopping strip 5 min to the right with lots of cheap food / massage options. The Bali Collection (upmarket shopping centre) and local market are also pretty close but the hotel will drop you there for free and save you walking around in the heat.
Seminyak is about 25min in no traffic and 45min with traffic. Make sure you ask them to take the toll road as it saves a lot of time. One way in peak hour traffic not on the toll road was 140,000IDR (~$14AUD) for us - hope that helps as we weren't sure what price to ask when we couldn't find a Blue Bird taxi (metered taxi).
Getting there: The hotel arranged transport for us as we didn't really know where we were going, but next time I'd just grab a taxi - we're getting one back to the airport for 150,000IDR (~$15AUD).
Thanks for a wonderful stay guys, we'll definitely be back!