The Westin Indianapolis
- Parking On Site
With a stay at The Westin Indianapolis, you’ll be centrally located in Indianapolis, steps from Indiana Repertory Theatre and Indiana Convention Center. This 4-star hotel is within close proximity of Indianapolis Artsgarden and St. John the Evangelist Catholic Church.
Make yourself at home in one of the 575 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters. Digital programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge) and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Indianapolis? This hotel has facilities measuring 39,000 square feet (4 square meters), including conference space. Self parking (subject to charges) is available onsite.
How to Get There
Was there in July to celebrate a special (40th) Wedding Anniversary. As explained when I personally called to make reservations on the phone, the key was booking two adjoining suites so that we would have the pleasure of spending a long weekend with our kids and (most importantly!) our young grandchildren. I called about 7-10 days beforehand again to explain the importance of adjoining suites. So, upon arrival, perhaps before I even let go of my rolling suitcase, the check in person apologized for putting us two floors apart. When I tried to see if anything was possible, I met a quick offer of some Starwood points. Great, but can we perhaps talk to a manager or higher up? Nope, “in a meeting” ( a common refrain throughout the weekend). So, stuff happens, but its how you respond to the customer, right? Our hotel checked all the boxes:
1) Offer to meet with the hotel manager the next day at 1:00 PM only to show up and be told the person is not scheduled to work? CHECK
2) No maid service our first full day until 3:45? CHECK
3) No maid service our second full day until we called the front desk at 5:00? CHECK
4) Tell your unhappy guest the manager is “in a meeting” three (3) more times over the weekend? CHECK
5) Tell your unhappy guest upon checkout that the hotel many not even be configured to have adjoining suites? CHECK
6) Don’t respond to post stay emails? CHECK
7) And blame everything but global warming on a large convention? CHECK
Certainly a large blemish by a guest industry location in just a beautiful city which we had the pleasure of visiting for the first time even though we are Midwesterners. Great parks, restaurants (St Elmos !) and sights.
I called about a week ahead of our stay to let them know our anniversary was the reason for the stay and that anything they could offer as a surprise to my wife would be appreciated. I got an email the morning of check in saying we had been upgraded to an executive level suite. Furthermore we were brought champagne and chocolate strawberries after arriving in our room. The room was nice and clean. The view of downtown from the 9th floor was fantastic. We also got free hot breakfast included in our accommodations. Everyone was very nice and helpful. The only downfall was parking is outrageous. But still in line with other hotels downtown. Would definitely recommend staying. Will stay again.
I stay in this hotel a few times a year when visiting clients in Indy. It's a great location - walking distance to downtown Indy. Rooms are clean and spacious. The lobby is very large and open, and there is a Starbucks inside too (great for the early a.m. fixes).
Highly recommended for business travelers.
I haven’t stayed in a Westin in a few years typically because they’re overpriced. Anyways we decided to stay here and it was quite a nice hotel. As expected the Westin heavenly bedding was quite comfortable it was definitely not memorable from the last Westin I stayed at in DC. The hotel is in a great location to see the city. Do be aware parking is underground and costly.
I was hoping our unpleasant experience at the Westin might be an anomaly, only to discover another recent guest (John-Marie F) had very similar problems, suggesting there may be a deep-seated flaw. When we checked in the receptionist looked slightly puzzled and asked if we had made two reservations. We assured her we had not. She then said she would "take care of it" and proceeded to give us our room key. At check out we were given a receipt for payment for one room for one night. However, when I returned home and checked the billing on my CC I discovered I had been charged twice, as if we had occupied two rooms instead of just one.
I immediately did two things--alerted my credit card company that we were disputing one of the two charges, and called the hotel's billing office to request the cancellation of one of the charges. The billing office did not offer the option of speaking to a representative, only of leaving a voice mail message with the promise (more than a week later still unfulfilled) of a prompt return call.
While I am not seriously worried that eventually I will not get a refund for my over-payment, I am very concerned that this hotel lacks systems in place to avoid overcharges to its clients.