4.0
Very Good 1036 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
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Overview

Location

With a stay at Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis, you’ll be connected to a shopping center and minutes from Fashion Mall at Keystone, and close to Fastimes Indoor Karting. This 4-star hotel is within the vicinity of Castleton Square and Flowing Well Park.

Rooms

Make yourself at home in one of the 395 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), a 24-hour business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Sheraton Indianapolis Hotel at Keystone Crossing
8787 Keystone Crossing
Indianapolis, IN 46240 United States

Reviews

4.0 Very Good 1036 Reviews
Good location
Reviewed 1 week ago

Went here on business and the hotel is located in an area that has enough to do if you aren't mobile. The staff was great and the rooms are about average. The view in the picture below is from room 1221.

Roving unaccompanied teens
Reviewed 2 weeks ago

We have stayed at this hotel previously. It’s location to our family and the fact that it is attached to a large mall have been 2 reasons we chose to return. However, a few situations have made as we think our choice for the future. There was a large athletic event being held nearby and many high school teenagers were staying at the hotel. We unfortunately were located on the floor that we were surrounded by them and they were not properly chaperoned nor supervised. The concierge’s lounge is extraordinarily small for the amount of guests Using the area. It is cramped and limited seating. Staff was polite throughout our stay

Business Trip
Reviewed 2 weeks ago

Stayed at the Sheraton for a business trip. The hotel was nice and the front desk employees were very friendly and helpful. The food was a little pricey. Breakfast buffet was almost $20 and not much food to choose from. The hotel is next to a mall and is convenient to other good restaraunts.

For a hotel that is suppose to be the quality of this, I'd stay elsewhere.
Reviewed 4 weeks ago

The good things - they had my room ready early; very clean

The bad things - as soon as I opened the door to my room, BAM, wall. It made it almost impossible to get the cart all the way into the room and out to unload the cart.

The AC was a joke. I had it set as low at 63, as high as 78, and never felt a difference.

They need to increase the brightness of their lightbulbs, everywhere. It's so dim throughout the entire hotel that you can barely tell there's a light bulb on.

There was a couch right in front of the window. To enjoy the view, I had to walk around the couch.

They have a policy where you have to "opt in" to get housekeeping to come by to leave fresh linen and to make the bed. It's a free program where they are trying to save money on doing laundry, which I can understand. But, what if a tenant doesn't understand the policy or the clerk forgets to ask about the policy? I got no housekeeping and no bed made. The policy should be exactly backwards. The hotel should have to ask the customer to "opt into" the program. If the guest doesn't "opt in",or if the hotel forgets to ask the guest to "opt in", then the guest will get housekeeping services.

Overall, I'd stay somewhere else cheaper that offers a free breakfast. Though this was a nice place, it just isn't worth it. I'd rather have housekeeping services, a better layout for the room, and an AC that works, and I am confident I can get that, for less money as well.

Reunion Stay
Reviewed 4 weeks ago

IU School of Medicine held its annual Med school class reunion at the Sheraton. Great venue, great location, meeting rooms were perfect. Quality of food was excellent, especially the lasagna on Saturday afternoon. Our hotel room was perfect as well. Good price, ADA accessibility, proximity to meeting rooms was excellent.