I don't usually write a review of a hotel that i stay in on a quick business trip, but I really liked the Westin. The staff was about as friendly and helpful as any place I have stayed and it's in a great location for getting around downtown Chicago. They actually had some pretty nice food in the Executive Lounge too!

Stayed here two nights as a Marriott platinum. Got a nice room with a river view. It was too hot so we turned down the thermostat. Never got any cooler though the hallway was nice and cool. Shower is a huge disappointment. Supposed to get free breakfast but it only applies to the buffet. You cannot apply the cost to a made to order breakfast unlike at the WIT a Hilton hotel a block away? Ended up walking to the WIT to get a decent breakfast. Their restaurant was crowded unlike the Westin. Enough said. Oh, use spot hero to find parking super cheap and close. 2 days for $40 versus $69 a night for valet.

i made room reservations directly with the hotel 6 months in advance of my nephew's wedding. Checked with them twice more, including the night before, to be sure things were going to go well.

Had requested adjoining river view rooms. No notice of that was on my reservation. So the two rooms were on floors 5 and 7. Asked for adjoining rooms, none available. Ended up half a hallway away, with only one river view. No working ice machine on floor five. Called on house hall phone to ask what floor nearby had working ice machine. Clerk insisted on sending ice up. I asked for delivery to room 514. Was told i was not registered to room 514. i explained that was what my key card read, but ice was delivered to room 504 (my brother's room). He was not in, and i met the delivery woman in the hall as she was calling downstairs to find out what the error was. She said she would get things straightened out downstairs immediately.

Later that evening, after spending time at the bar for a reception, i tried to purchase some Bubly water at the desk to take to my room. Clerk wanted to charge it to my room. I told her i was in room 514. Nope. No one registered to that room.

Really? How many times, how many people need to report that my room number was not correctly entered into their system to get things adjusted? i had joined the Bon Voy Club expressly to avoid paying the internet charge. Received multiple copies of the bills for both rooms via email. Yes. One copy reflected a $29.95 charge for internet. i am so aggravated with the errors that i would rather not bother calling to find out if we actually paid for the internet. Reported it on their follow up email to review the hotel, and they replied that they would have the proper people look into my issues and try to correct things. Somehow, i doubt that i will hear from them.

Wedding was great! Love Chicago River North Area. Many advantages to being in same hotel as the rest of the family. Nice not to have view of "rump" hotel out my window. But future visits to the area, we will be returning to Kimpton Monaco.

Only first class experience was with Lisa Treacy, Concierge. She did her job superbly!