4.5
Very Good 2172 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
function hall restaurant Lobby conference hall convention center Bar café

Overview

Location

With a stay at The Westin Chicago River North, you’ll be centrally located in Chicago, steps from House of Blues Chicago and minutes from Vietnam Veterans Memorial. This 4.5-star hotel is close to Millennium Park and Art Institute of Chicago.

Rooms

Make yourself at home in one of the 429 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with down comforters. Cable programming along with video-game consoles are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as a sauna and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in.

How to Get There

The Westin Chicago River North
320 N Dearborn St
Chicago, IL 60654 United States

Reviews

4.5 Very Good 2172 Reviews
DARK DEPRESSING HOTEL - NOT WORTHY OF WESTIN STANDARDS
Reviewed 4 days ago

BOOK ANOTHER HOTEL.

I'm a Platinum Marriott/BONVOY customer and quite disappointed with this Westin.

#1 DARK & DEPRESSING - they really need an overhaul of the lobby & the interior. I actually don't know if I've ever entered a hotel that felt so dismal. The front staff was polite but not genuinely warm.

#2 PROBLEMS DURING STAY. Arrived late on a Sunday night after a super delayed (4 hour delay) flight, checked into my room, and just as I undressed ready for bed, realized the TV REMOTE did not work. At all. Next morning I wanted to use the bathroom magnifier mirror - the light didn't work. First-world problems? For sure. For $300 a night and the Westin Brand, I expected a lot more.

Called first thing (7AM) MOnday morning. TV remote was completely replaced & worked, mirror was not fixed. No message, no explanation, no offer to move me. Really? THis does NOT measure up to any other WESTIN I've visited.

#3 Breakfast was good - I ordered a scramble and it was fresh.

Surprised with this & really disappointment with Westin.

Great Service, Everything nice
Reviewed 2 weeks ago

Customer service at the counter was very good; a young lady Ranja I believe her name was great. Sat in the lobby doing some work in the afternoon - free hot chocolate and some cookies. Bar service later was good. Basketball on the TV's. Rooms were good too.

Great time, as usual.
Reviewed 2 weeks ago

This hotel is clean, beautiful, and conveniently located to many great restaurants in the city. I've stayed many times and I'll most definitely stay again. You absolutely can't go wrong spending some time at this hotel.

Exceptional service! Pampered all the way!
Reviewed 2 weeks ago

The staff were SO helpful. Nateisha at front desk was very knowledgeable and welcoming. I LOVED the Executive Club Lounge on the 20th floor. Delicious breakfast and an awesome view overlooking the river. Also I really like the Westin's signature scent "White Tea Aloe".

Decent hotel
Reviewed 1 month ago

Good hotel but not enough to keep staying there. Food service closed down at 11:30pm despite the in-room dining saying it was open. Everything else was fine including room. Close to a lot of things in Chicago.