Good size rooms; good prices; nice location off of main roads for easy in and out. Bar closed at 11 pm on Friday. Lots of nice outdoor spaces around and quick access to the river. Valet $70 a day. Rollaways not permitted with 2 queens bed rooms.

Great location along Chicago River that is centrally located to both Michigan Avenue and Millennium Park.

Ask for river view... the kids (young and old) loved it!

Great hot breakfast on the weekend!

We were pleased with our stay! Thank you Westin!

There is something about this hotel that seems dark and dreary. I have stayed there numerous times, because of the convenient location. The guest rooms have been renovated, and they are quite spacious. As one would expect at any Westin, the beds are comfortable, and the rooms are clean. Overall, however, this hotel lacks that the welcoming feel that one would expect to experience at a Westin peppery. The bathrooms, while large, are comprised of an outdated dark aggregate flooring, and combined showed/tub surrounds, which has not changed in all the years I have been staying there. There is nothing “luxurious” about the bathrooms, including the basic amenities. I would expect a little more given the prices sometimes exceed $469 per night, depending on the time of year. In addition, there is very little natural light in the rooms, no matter what side of the hotel, or what floor. Much of the natural light is blocked by other buildings, and the artificial lighting is also very poor. I stay there because of the location, but prefer hotels that offer a warmer atmosphere.

The positives: the service at both the front desk (Yolo) and in the lobby restaurant was excellent. Very friendly, professional and accommodating. Definitely the highlight of our stay.

The negatives: the room had a nice city/river view, but it was rather dark and dated. It appeared to be relatively clean until I saw fingernails (or toenails) on the floor...and they weren't mine.
The club lounge was awful...the worst I have ever seen. The décor is reminiscent of a bad employee cafeteria and the food and beverage offerings were extremely limited and poorly presented.

The hotel has a lot of potential. It is in a very convenient location and some of the staff members are excellent. Unfortunately, the hotel is dark, dated and in need of a total update.

I stayed here for two nights and was impressed by the size and level of comfort in the bedrooms. The bedrooms are well equipped with plenty of USB charging points and plenty of places for luggage. The bathrooms are large and again, well equipped. The toilets are a strange design and don’t work particularly well.

I ordered room service one evening which was quick and delicious, although it was definitely very pricey.

The gym is very well equipped and was empty every time I used it.

My only fault with the hotel are the toilets and the service of the bellboys. On arrival and departure I and others were struggling with luggage and the bellboys reluctantly helped out; they seemed quite happy to stand and watch.