I recently had a business trip to Chicago and chose this property due to its location. Unfortunately I was very disappointed. The property had so many flaws from rooms, food, and service I don’t know where to begin. The rooms were very dated. The food from room service was just terrible. The staff seemed to be very short-handed and under-trained. This hotel should be avoided at all costs until much needed capex is spent.

Check in was great.The bellman and front desk associate were both very friendly and helpful. My husband could not get over $69 for valet parking ($59 for self park). I expected it in Chicago though.
Room cleanliness: Our 9th floor corner room was spacious with a great river view. I immediately noticed dried soap foam on the sink handles and some hair in the in the sink. I rinsed the hair away, but left the soap foam on one handle. It wasn't removed the next day during maid service either. Maid service the 2nd day didn't replenish shampoo or conditioner despite the fact we had used nearly all of it. We received additional coffee, but not all the other coffee items. Dirty bar glasses we had brought up were left on the counter.
Club Access: If you can avoid paying for this, do it. We've stayed at other hotels with club service and it's usually a nice perk. This club is much smaller than it appears on the website. We went up at 5:30 for snacks and drinks. Lots of little kids. The food was already picked over.The lone waitress making drinks, clearing tables and replenishing food was doing her best to keep up, but it was a lot. We didn't order or drinks (which you pay for the BTW). Breakfast wasn't better.
The sushi from Kamehachi was excellent and expensive. Drinks at the bar were very expensive.The most expensive of the trip.The bartenders were not very friendly. Overall our trip was great. I still appreciate the Westin brand, but, I wouldn't stay at this Westin again.

The Westin was a good quality hotel. Rooms were a bit dated, but comfortable with everything working as it should. Service was efficient. Hotel restaurant breakfast was fine. But - I recommend Cafe Umbria across the road for a good coffee.

I stayed here for 2 nights in a king-bedded room on the 17th Floor during a business trip. The room was exactly what you would expect from a Westin: clean, comfortable and modern. The room also was quiet -- I heard nothing from outside or inside. I enjoyed breakfast in the Club one morning, which was nicely done. I also had a few drinks and watched a game at the spacious bar in the lobby. I attended a business meeting in a conference room at the Westin one day, which the hotel catered for breakfast and lunch. It was well-done, with a nice variety of quality food and beverages. The exercise room is large, well-maintained and has a nice selection of equipment. The property is right downtown and is an easy walk to dozens of restaurants and shops. Because the business meeting I attended took place at the hotel, we qualified for a discounted group rate, which made the Westin a great value for these top-notch accommodations.

Stayed at this hotel for a couple of nights while in the city. At check in, I told the girl (worry don’t remember her name), that my friend was staying with me since we were going out for dinner and drinks, she immediately look for a room with two beds to accommodate us. That was very nice of her, also she gave me options for parking close to the property.
The hotel is within walking distance to restaurants, bars and museums.
Really enjoyed my stay.