The Ritz-Carlton, Chicago
What We Love
- Lake Michigan or skyline views
- Great for families: the chef hosts a daily cookie baking session, a “Candy Man” makes room calls with a cart full of candies and bathrooms are stocked with kid-sized robes.
- Mixology-driven cocktails at the THE dec, a hot rooftop bar
What To Know
- Not all rooms feature stellar views; go higher for the best
- The hotel was last renovated in 2010
- The hotel is above the Water Tower Place mall, so the lobby starts on the 12th floor
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
As is often the case, luxury starts with location, and the Ritz-Carlton Chicago’s perch above Michigan Avenue is choice. A gurgling marble fountain anchors the Art Nouveau lobby, but the star is the window wall peering out over the Mag Mile. All 435 guestrooms and suites have a classic style with creams, cool grays and slate blues complemented by dark wood furniture. Like the lobby, the star is again the panoramic views out of picture windows; they range from Navy Pier and Lake Michigan to the city’s famous architectural gems. You’re not likely to find a better spa in downtown Chicago, with treatments ranging from rejuvenating facials to healing massages or you can just hit the salon for a mani-pedi before a night on the town. Get to THE dec while the weather’s still warm to sip custom cocktails with the beautiful people high above Chicago’s most famous strip.
In the Area
The shopping all around the hotel is the best in the Midwest, but two of the best shops are right there below your hotel room: The Lego and American Girl Stores in Water Tower Place. When you’re ready to get the inside-bite on Chicago’s foodie scene head over to the West Loop’s Girl and the Goat, a 10-minute cab ride from the hotel. Top Chef Stephanie Izard’s menu of inventive small plates includes escargot ravioli with bacon and tamarind-miso sauce, and roasted beets with green beans, white anchovy and avocado crème fraîche. In a city known for its architectural history, a tour is a must. The Chicago Architecture Foundation offers year-round walking and bus tours and seasonal riverboat tours led by local certified docents. Speaking of impressive architecture, don’t miss the Modern Wing at the Art Institute of Chicago designed by Renzo Piano. The Art Institute is a must; pop in on a Thursday, when admission is free from 5 to 8 p.m. Millennium Park, a 24.5-acre urban escape the heart of the city, offers events and activities all year, from concerts in the summer to ice skating in the winter. The Jay Pritzker Pavilion, designed by starchitect Frank Gehry, and the Crown Fountain, an art installation featuring two 50-foot towers with moving faces of Chicago residents, are highlights.
How to Get There
The Ritz-Carlton Chicago is an absolutely beautiful property. The room was gorgeous and it was a Club Lounge accessible room. Tarik helped me so much prior to my arrival. He was wonderful. He set up transportation from the airport and provided me with menus and all amenities the hotel had to offer. He also helped me with my room reservation when my plans changed last minute. My stay would not have been as nice without his assistance. Brittany (in the club lounge) was also a huge help and has been on previous stays as well. She always offers to get me gluten free toast from the grill so I don't get sick from the regular toaster. Plus, she brings me separate butter, so there is no gluten cross contamination. She is so thoughtful and attentive. It is little details like this that will keep me coming back and recommending this property to friends & family.
Outstanding guest service. Excellent service from Alexis Perez, shining up the five stars and keeping them aglow. If only more people were dedicated to serving their guests with such extreme professional care what a wonderful world it would be..
Exccellent location and delightful service. Efficient and courteous.. I would recommend some more attention to "green" policies. Light controls only when room occupied for instance. I could nopt get room service to stop changing towels every day even if I hung the towels up to dry on the rack.
Otherwise a great stay with an accommodating gym.
I always put Ritz-Carlton right up there with Fairmont and Four Seasons, but not this time. Our experience during our short stay (3 nights) in Chicago at the Ritz-Carlton had us feeling as if we would’ve wished we stayed at the Fairmont, Four Seasons or even the Trump! The reservations were made a month in advance for a Room with Double Bed. The night before I called to make sure we had our reservations and Room secured. The duty manager, Mr. Omar, informed us that the Room may be a single king size bed and we would need a roll-away bed due to the fact that the hotel was oversold. Mr. Omar was very polite and courteous and is probably the only good person that represents the Ritz-Carlton brand in Chicago. When we arrived the next day to check in, the receptionist iat the front desk told us that unfortunately they could not accommodate us with a Double Bed Room and would need to bring the Roll Away Bed for an additional $40/night. Mind you, we are paying well over $500/night. When I asked why and that we should not pay the extra fee, the receptionist requested to see a copy of our confirmation stating a Double Bed Room. I showed it to her and she said ok we will send the bed up to your room. 3 hours go by and the Bed never arrives. I go down to the lobby and finally meet with Omar. Omar assured me that he will do his very best to accommodate us in Double Bed Room, and he did within the hour. He even personally Came to help us move our luggage to the Room. Unfortunately, the Doible Bed Room was so outdated it took me back to the late 80’s. The toilet was so low to the ground it was made for children, and the mattresses had grooves so deep, you would think Homer Simpson himself slept there for a 1000 nights. We’re there for business and had a FedEx package to deliver the very next morning. We placed the pacakage in the trusted hands of the Concerige who assisted us with making sure everything was packed and sealed. She also assured us that FedEx arrives every evening at 7pm to pickup packages. To our luck, FedEx never showed up to collect our pacakage. If we didn’t call that evening to investigate the whereabouts of our pacakage, it may as well would have stayed where it was placed and collected dust or eventually get tossed out. The matter was resolved the next day with a more responsible Concerige. Anyway, a very bad experience, would never stay there ever again and will never recommend the Ritz-Carlton Chicago to anyone.
Checking in for a weekend stay we were created with poor service and a rude front of the house manager who spoke to us in a manner I have never heard before. Service woes continued throughout our stay notably at the restaurant where the hostess didn’t look up from a personal call for almost 10 minutes while we waited in front of her. Disturbing and unexpressed treatment from the Ritz Carlton staff.