84%
Members Recommend
4.0
Very Good 5436 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Prime downtown Chicago location only steps from the Magnificent Mile
  • Modern design with earth tone palette that reflects the hotel’s Swiss heritage

What To Know

  • On-site restaurants boast delicious plates that are worth the splurge
  • Trendy atmosphere is better suited for couples or social butterflies than families

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Luxury Scenic views Suite property Resort Villa cottage condominium nice

Overview

Refined Swiss sophistication, crisp service and unmatched views of the Windy City and Lake Michigan

The Look

This tower on the Chicago River sparkles after a $10 million 2012 renovation, bringing a refreshing elegance and a touch of European flair to the Windy City. Gorgeous glass bubble fixtures pour down from the ceiling. The soft lighting and cream-colored square pillars complete an urbane style accentuated by backlit panels displaying Chicago’s skyline behind individual check-in desks.

Bed and Bath

Spacious guestrooms sport a streamlined, considered Swiss sophistication, from the velvety ribbon carpet underfoot to the inspiring views of the city and Lake Michigan. Modern amenities, including a 37-inch LCD flat-screen TV and an iHome clock radio, are standard, and the oversize executive desk and state-of-the-art ergonomic chair are perfect for any working need. The big bathroom is thoughtfully designed with a large tub, walk-in shower and large vanity.

Beyond

The Palm is one of Chicago’s top steakhouses, and it excels at surf-and-turf — don’t miss the jumbo Nova Scotia lobsters. Also among its charms are the caricatures of local celebrities, such as Jim Belushi and, of course, Mike Ditka. If you’re in the mood for lighter fare, head over to Amuse, nestled next to the lobby; it offers delectable small plates, such as pumpkin gnocchi with acorn squash, Brussels sprouts, bacon, onion and hazelnut, and blissful cocktails, such as the refreshing Don Basilio, which is made of Absolut, basil, apple, lime and San Pellegrino. The sleek marble bar and lounge seating make it feel upscale hip, but the intimate atmosphere with a roaring fire makes it cozy and inviting.

In the Area

Windy City first-timers can get a glimpse of its skyline via an architectural tours available through the Chicago Architecture Foundation. Feast your eyes on famous paintings such as American Gothic and The Old Guitarist at the Art Institute of Chicago (less than a mile from the hotel). Enjoy some retail therapy at the ultimate Chicago shopping experience on the Magnificent Mile. Hit the social hotspot Pops for Champagne, which features live music, a seasonal menu, and an impressing champagne list with more than 200 selections or get a taste of the unique Chicago culture scene by catching a show at the Goodman Theatre.

How to Get There

Swissotel – Chicago
323 E Wacker Dr
Chicago, IL 60601 United States

Reviews

4.0 Very Good 5436 Reviews
Great staff, Great location, Great Stay
Reviewed 1 day ago

Booked a standard room for birthday weekend. Staff upgraded us to a lake view room and sent a bottle of champagne to our room because it was a special occasion for us. Thanks so much!

Room was always spotless, the concierge was helpful and polite.

Great riverfront hotel
Reviewed 1 day ago

Right on the river, be sure to ask for rooms 1-5 for a view of both the river and the lake. We could see Navy Pier from our room and enjoyed watching the tour boats going up and down the Chicago River. Easy walk to the "Magnificent Mile". The check in and valet parking loop was a cluster and felt very disorganized. The hotel was very clean. We requested additional towels and pillows and although it took a while, when the fellow came, he was very chipper! Same level of service when our TV remote didn't work. Surprisingly, the lobby bar closed fairly early on the Saturday night we were there. And best to just order from the bar - as the server took forever to get us our drinks (we nearly left - because we watched two other bartenders just visiting while we were waiting over 20 minutes for our drinks to be made).

Above and Beyond
Reviewed 2 days ago

I stayed at the Swissotel for a 4-day business trip in April 2019.

First, I would like to warn folks to be very careful in protecting their personal belongings while traveling in the city. Purses and cell phones are apparently a prime target. Unfortunately, my purse (including drivers license, credit cards, cash, room key, cell phone, etc.) was stolen at the beginning of my trip to Chicago and I learned this the hard way.

After reporting this to the hotel, they went out of their way to get me into another room in case the thief tried to use my room key. The Director of Front Desk Operations, Alfred Batio, connected me with John Goodman, Director of Risk Management, and John went above and beyond to help me try to recover my belongings and obtain a police report so that I could fly back home. I cannot thank him enough for helping me navigate through a very frustrating and difficult situation.

Aside from the rough start, the rooms were beautiful, clean and comfortable. I highly recommend upgrading to a corner room. The views of the city and river are amazing and well worth it.

Ruben was great, and so is Amuse!
Reviewed 2 days ago

Ruben was great: friendly, professional, and his advice spot-on. The choices he suggested were absolutely delicious and perfectly paired. I couldn’t decide between two excellent appetizers, and he gave such Look forward to coming back!

Your room has everything!
Reviewed 2 days ago

I was attending a dinner at the Swissotel and therefore flew in for a one night stay. At first I was annoyed that we were staying somewhere that has no affiliation with the big U.S. chains (Marriott, Hilton, Hyatt) where I have membership and can get perks and earn points. However, I really enjoyed my stay. It is a small boutique style hotel where it only takes a minute or two to get anywhere — including you room from the lobby. They have smart elevators, so you just punch in your number outside the elevator and it will tell you which one to get in that will get you there the fastest. I kept missing it because it can be on either side of the elevator banks - so look on both sides. This process is really fast (same with the revolving doors at the back of the hotel —which start to move before you even step in). The rooms are appointed with EVERYTHING you could possible want in a hotel room — adjustable chairs at the desk, USB outlets on the desk lamp and alarm clock by the bed and regular outlets on the other lamps (if you can’t find a plug that will meet your needs - you’re not trying!), blow dryer, umbrella, flashlight, iron and ironing board, all the bathroom products, empty mini-fridge (yes!), magnifying make-up mirror (yes!), plenty of space in the closet, large safe, tea pot and coffee maker, adjustable shower head so I could lower it to my height (which is extremely short), great water pressure, free WIFI, comfortable bed, and excellent hotel location. As my airport pickup wasn’t until 9:15am, I walked over to Eggy’s Diner which opened at 7:30am. The food was excellent and you can get there easily by going out the back revolving doors of the hotel (to the left of the reception and then down the outdoor stairs across the park to the restaurant. It’s a beautiful walk. My only other meal was at Amuse (the bar in the lobby) for a late lunch the day I arrived. If you’re short on time, this is a good option. Overall, I really enjoyed my stay at Swissotel and would stay there again.

P.S. The only areas for improvement on the stay are: (1) the bathroom was not as bright as I would have liked (for putting on make-up) which may have been due to one light bulb being out, (2) the desk in the room is modern and circular pointing out which made it a bit awkward to work at, and (3) the event I attended had a reception outside the Grand Ballroom and it was warm due to large volume of warm bodies (they should have turned down the AC earlier).