Members Recommend
Very Good 5312 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Prime downtown Chicago location only steps from the Magnificent Mile
  • Modern design with earth tone palette that reflects the hotel’s Swiss heritage

What To Know

  • On-site restaurants boast delicious plates that are worth the splurge
  • Trendy atmosphere is better suited for couples or social butterflies than families


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Luxury Scenic views Suite property Resort Villa cottage condominium nice


Refined Swiss sophistication, crisp service and unmatched views of the Windy City and Lake Michigan

The Look

This tower on the Chicago River sparkles after a $10 million 2012 renovation, bringing a refreshing elegance and a touch of European flair to the Windy City. Gorgeous glass bubble fixtures pour down from the ceiling. The soft lighting and cream-colored square pillars complete an urbane style accentuated by backlit panels displaying Chicago’s skyline behind individual check-in desks.

Bed and Bath

Spacious guestrooms sport a streamlined, considered Swiss sophistication, from the velvety ribbon carpet underfoot to the inspiring views of the city and Lake Michigan. Modern amenities, including a 37-inch LCD flat-screen TV and an iHome clock radio, are standard, and the oversize executive desk and state-of-the-art ergonomic chair are perfect for any working need. The big bathroom is thoughtfully designed with a large tub, walk-in shower and large vanity.


The Palm is one of Chicago’s top steakhouses, and it excels at surf-and-turf — don’t miss the jumbo Nova Scotia lobsters. Also among its charms are the caricatures of local celebrities, such as Jim Belushi and, of course, Mike Ditka. If you’re in the mood for lighter fare, head over to Amuse, nestled next to the lobby; it offers delectable small plates, such as pumpkin gnocchi with acorn squash, Brussels sprouts, bacon, onion and hazelnut, and blissful cocktails, such as the refreshing Don Basilio, which is made of Absolut, basil, apple, lime and San Pellegrino. The sleek marble bar and lounge seating make it feel upscale hip, but the intimate atmosphere with a roaring fire makes it cozy and inviting.

In the Area

Windy City first-timers can get a glimpse of its skyline via an architectural tours available through the Chicago Architecture Foundation. Feast your eyes on famous paintings such as American Gothic and The Old Guitarist at the Art Institute of Chicago (less than a mile from the hotel). Enjoy some retail therapy at the ultimate Chicago shopping experience on the Magnificent Mile. Hit the social hotspot Pops for Champagne, which features live music, a seasonal menu, and an impressing champagne list with more than 200 selections or get a taste of the unique Chicago culture scene by catching a show at the Goodman Theatre.

How to Get There

Swissotel – Chicago
323 E Wacker Dr
Chicago, IL 60601 United States


4.0 Very Good 5312 Reviews
Helpful staff
Reviewed 18 hours ago

After a rocky start to a recent stay, I stopped by the front desk and spoke with Joshua who was able to turn things around and make the remainder of my stay what I had come to expect as a frequent guest of the Swissotel. Joshua was helpful, pleasant and honestly the only reason I will be willing to give the Swissotel another try when I need a hotel in Chicago.

Fantastic people, property and location
Reviewed 1 day ago

I came here for a business conference and then my husband joined me for a few extra days so we could explore Chicago. The organization of the conference was incredible, the staff was so friendly and responsive. It couldn't have gone better - and we had over 500 people attend. For us personally, Mel Baker, was very helpful in recommending a fantastic steakhouse and helping my husband with a flower delivery. She was great to work with. The facility is beautiful, and if you stay, you must visit the fitness center. It has incredible views and a great selection of equipment. Highly recommend this hotel.

Practically perfect
Reviewed 1 day ago

I showed up at 3 AM with a group of exhausted Amtrak travelers, after a 12 hour weather delay on the California Zephyr. There was only one check-in clerk available, so it took some time to process us. However, after that everything was all a tired guest could hope for. My corner room was large, attractive, and comfortable. Bath was lovely, with a tub and separate shower stall. In the morning, I had spectacular views from the 27th floor to enjoy before returning to Union Station and continuing my rescheduled trip.

NIght at the Opera
Reviewed 2 days ago

We had tickets for the Anna Karenina Ballet and didn't want to travel back to the burbs so we booked a room at an old favorite. Never disappointed with the room, valet parking, breakfast and the service. Always exceptional.

The best service ever.
Reviewed 2 days ago

I reserved a two room executive suite this past weekend. Unfortunately, the room was taken out of service and no other two rooms were available. Joshua, the front desk assistant was wonderful and went in the back to talk to management and we were upgrade to a two floor suite. What a pleasant experience. He was not only helpful but wonderful person to talk to. Highly recommend this hotel and ask for Joshua.