Members Recommend
Very Good 5626 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Prime downtown Chicago location only steps from the Magnificent Mile
  • Modern design with earth tone palette that reflects the hotel’s Swiss heritage

What To Know

  • On-site restaurants boast delicious plates that are worth the splurge
  • Trendy atmosphere is better suited for couples or social butterflies than families


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Luxury Scenic views Suite property Resort Villa cottage condominium nice


Refined Swiss sophistication, crisp service and unmatched views of the Windy City and Lake Michigan

The Look

This tower on the Chicago River sparkles after a $10 million 2012 renovation, bringing a refreshing elegance and a touch of European flair to the Windy City. Gorgeous glass bubble fixtures pour down from the ceiling. The soft lighting and cream-colored square pillars complete an urbane style accentuated by backlit panels displaying Chicago’s skyline behind individual check-in desks.

Bed and Bath

Spacious guestrooms sport a streamlined, considered Swiss sophistication, from the velvety ribbon carpet underfoot to the inspiring views of the city and Lake Michigan. Modern amenities, including a 37-inch LCD flat-screen TV and an iHome clock radio, are standard, and the oversize executive desk and state-of-the-art ergonomic chair are perfect for any working need. The big bathroom is thoughtfully designed with a large tub, walk-in shower and large vanity.


The Palm is one of Chicago’s top steakhouses, and it excels at surf-and-turf — don’t miss the jumbo Nova Scotia lobsters. Also among its charms are the caricatures of local celebrities, such as Jim Belushi and, of course, Mike Ditka. If you’re in the mood for lighter fare, head over to Amuse, nestled next to the lobby; it offers delectable small plates, such as pumpkin gnocchi with acorn squash, Brussels sprouts, bacon, onion and hazelnut, and blissful cocktails, such as the refreshing Don Basilio, which is made of Absolut, basil, apple, lime and San Pellegrino. The sleek marble bar and lounge seating make it feel upscale hip, but the intimate atmosphere with a roaring fire makes it cozy and inviting.

In the Area

Windy City first-timers can get a glimpse of its skyline via an architectural tours available through the Chicago Architecture Foundation. Feast your eyes on famous paintings such as American Gothic and The Old Guitarist at the Art Institute of Chicago (less than a mile from the hotel). Enjoy some retail therapy at the ultimate Chicago shopping experience on the Magnificent Mile. Hit the social hotspot Pops for Champagne, which features live music, a seasonal menu, and an impressing champagne list with more than 200 selections or get a taste of the unique Chicago culture scene by catching a show at the Goodman Theatre.

How to Get There

Swissotel – Chicago
323 E Wacker Dr
Chicago, IL 60601 United States


Fantastic Stay - Easy Location

We stayed for the Labor Day weekend, we loved the easiness of the Swissotel & can’t wait to return.
The option of two lobby bar/ restaurants was so nice! Car service was very easy to and from. Everything in the hotel was very clean!
The lobby store has all the “ forgotten “ items you need, so you don’t have to run out to Duane Reade. The selection of goodies is nice also!
Our room had beautiful views of the Chicago River, it was so relaxing both morning & evening!
Our 9 year old was disappointed they did not have a pool on property, but we did get informed they had an agreement with the gym nearby to use the pool- but since it wasn’t for exercise reasons we decided to pass.
Room Service was fantastic and all the staff was very nice. They even gave a list of local restaurants that deliver to the hotel- very convenient!!
We can’t wait to come back and stay with you again!!

Fine unless you need customer service

I stayed here and had a good experience right up to checkout. I feel forced to leave this review just to get noticed. Been trying for days to get a receipt sent to my email but nothing. Contacted via website. No response. Left messages. No reply. Called to get a live person who promised to help then transferred me to voicemail. Haven't heard back from that message either. I'm confident if they had an issue with the charge I'd be talking to someone in minutes, but I guess since they have my cash there is no motivation to help with my simple request for a receipt.

Michael Y

Michael is a memorable person and a top notch employee. He made our experience at this hotel memorable and we will definitely return to Swissotel Chicago because of our experience. Thank you Michael for your wonderful service during our stay.