Soho House Chicago
What We Love
- The steel-rimmed rooftop pool (the largest of any Soho House’s properties), with a Willis Tower view.
- 150 pieces of original artwork by Chicago-based artists scattered throughout the property
- A 40-person screening room (complete with cashmere blankets), where movies are shown pre-release
What To Know
- All rooms include homey perks, like hair straighteners, adapters, and hot water bottles.
- The 17,000-square-foot gym and professional boxing ring are accessible to both Soho House members and hotel guests.
- Book a group pampering session at the Cowshed Spa, which includes two 30-minute treatments, a complimentary drink, bites from the lobby lounge, and gift bags.
- Free WiFi
- Parking On Site
- Room Service
The Windy City outpost of this iconic London-based brand is one of the few among its 12 other locations to offer rooms to the public—and is an irresistible combination of industrial grit and city chic. No single spot reflects that more than its rooftop, which contains dual fireplaces and a 60-foot swimming pool. If work calls, your impromptu office can be the hotel’s foyer, an alluring juxtaposition of exposed brick, chandeliers, and velvet Chesterfield couches. Upstairs, tufted leather and reclaimed wood line each of the hotel’s 40 rooms, echoing the hotel’s glamorous yet lived-in aesthetic—bonus points for whimsical amenities like rotary telephones, china tea sets, and crystal decanters. You’ll catch a glimpse of the property’s warehouse past through details like the original mosaic floors and wood paneling that now wreaths the ground-floor elevator bank, sourced from a water tower during the building’s early 20th-century factory days. For an especially intimate experience, feast on Italian-American plates at The Tavern, a fifth-floor eatery that’s reserved for hotel guests only. The property also houses a pair of public restaurants: The Chicken & Farm Shop, where free-range rotisserie birds dominate the menu, and The Allis, which serves light plates like smoked salmon sandwiches and Tuscan kale salads with a side of Green Street views. Pair all this with an unpretentious edge—you’ll be hard-pressed to find anyone in a suit here—and you’ve got all the ingredients for a quirky yet comfortable stay.
In the Area
As the center of Chicago’s pulsing dining scene, the West Loop—once an abandoned industrial stretch—recently underwent a dramatic transformation thanks in part to tech giants like Google and Twitter, who swooped in with offices here in 2013. The hotel is also just a stone’s throw from a dozen art galleries and a clutch of local designer boutiques.
How to Get There
I took my boyfriend here in May 2018. We were upgraded to a large corner room which have a beautiful view. Things I particularly liked about the hotel
- the room was interior heaven with so many vintage touches
- very well stocked minibar
- amazing choice of cowshed toiletries
- rooftop swimming pool
The only criticism I can think of is that breakfast is not included. At those sort of prices you’d expect it to be free!
Pulling up at the Soho House, there is a sign on the street which indicates valet parking is $12. Person comes to your car door asks for your phone number and then text you your ticket. Then, when you go back to pick up your car, they indicate the price is $16. When I questioned the issue, they the valet company said it is so Soho house who sets the price and I should blame them. When I explained I didn’t think it was right to charge a higher price than what is stated, they said if you don’t pay it you can’t have your car back. Then, very smug gentleman from the valet company whose name is Edgar, said you don’t get your car back if you don’t pay! He was very unfriendly and acted like a jerk.
I went into the Soho House to complain and was told that I should leave. After speaking to somebody and customer service, they were able to apply a coupon against my charge so the rate would be $12.
After 20 minutes of Trying to help them understand that they were cheating patrons, I felt like the issue was resolved. When I went to pay and pick up my car, they indicated that there was a $1.50 fee for using a credit card to pay for the valet charge.Who charges nearly a 10% fee for using a credit card? Once again, very smug at Edgar laughed as he overcharged me to use a credit card, when I didn’t have cash to pay for the valet.
In the hospitality industry, Service is critical and treating customers with respect is how you build good loyalty and friendly customer service. If this is how the Soho House creates a warm environment for their guests who stay and or dine at the restaurant, they still have a lot to learn!
I wouldnt usually stay in a hotel with such a low Tripadvisor ranking, but it was recommended to me and I must say, having spent two excellent days here, I cannot understand why this isnt rated one of the best hotels in Chicago. The location is fantastic, the staff are really helpful, and the rooms are spacious and clean. We loved all the little "freebies" in the room including great coffee and also cookies, and we also loved the amazing choice of toiletries including 7 or 8 options for shower gel and shampoo!
The gym is just amazing. Its basically one huge boxing gym, but with regular gym equipment as well. It has a full sized boxing ring and I had a fabulous one on one boxing session. However, the best feature by far is the rooftop pool which was stunning, and the food by the pool was really tasty and healthy as well.
The only negative would be the slightly strange smell in the room. As the rooms are primarily wooden I think it could be the smell coming from the wooden floor. I'm not sure. It certainly wasnt dirty but perhaps the wood needs to be treated more often. Nonetheless dont let this put you off - its a superb hotel!
I wish I could have spent more time here to workout or maybe sleep in the hotel but all I did was lay out and swim on the roof with a friend. what a great view of the skyline. Members can invite one guest and there is a no film or photo policy due to the celebrity types that often patronize the place. Member ships have different levels as well since Soho house is international. There were so many beautiful creative and professional types here my head was on a constant swivel. I could've laid out all day. There are private changing rooms and showers provided near the pool area and it was a really classy venue. There are so many experiences you can have here depending on the floor you choose. I cant wait to explore more. Summer time Chi at its finest!
Not so humbly submitted,
I love this casual, but trendy spot. The food is delicious and reasonably priced. The ambience is what gets me, you can look cute and chill comfortably with your friends. From small groups of friends to large groups they’re always accommodating. It’s perfect for a large friend spot!