4.0
Very Good 5512 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

A stay at Sheraton Grand Chicago places you in the heart of Chicago, walking distance from Tribune Tower and Michigan Avenue Bridge. This 4-star hotel is close to Millennium Park and John Hancock Center.

Rooms

Make yourself at home in one of the 1218 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has 125,000 square feet (12 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Grand Chicago
301 E North Water St
Chicago, IL 60611 United States

Reviews

4.0 Very Good 5512 Reviews
do not even look at the mini-bar
Reviewed 3 days ago

hotel was fine. good location, nice lobby. Doormen helpful. rooms a little run down and dated. $15.84 for two 16oz bottles of water from mini bar - seems insane. when taking an uber be sure to pinpoint your location otherwise it populates as swisshotel or lower wacker.

Worth the Price Near Navy Pier
Reviewed 4 days ago

My wife and I stayed at this hotel over the weekend so we could be close to Navy Pier and the Chicago Shakespeare Theater. One of the best parts of this hotel is that it is within walking distance to the Pier. Overall, our accommodations were great in a king suite that had a of view of the lake. The bed was very comfortable! The staff was very friendly and helpful both at the reception desk and the valet stand. We wanted to leave our car for a few extra hours after check out, and they worked out a great deal with us. Shula's Steakhouse is in the main lobby and worthwhile if you are looking for a great dinner for the night without having to travel too far. The downstairs cafe that serves Starbucks coffee also had a couple of computers my wife was able to use for work purposes. Overall, we would love to stay there again in future.

A comfortable stay, great location, but lots of fees
Reviewed 4 days ago

We stayed at the Sheraton for 4 nights in April while visiting Chicago for Star Wars Celebration. While not convenient to the convention center (which was ameliorated by a shuttle service), it was convenient to many other sites. On our first night, we walked 15 minutes to Navy Pier. On the day after the con, we walked 15 minutes to The Bean at Millennium Park. Some if my travelling companions enjoyed a hop-on / hop-off bus tour, which had a stop directly across from the hotel. So for experiencing the city, this is a great home base.

We had a Riverview room on the 24th floor, and it was a decent size. The pictures on their website actually make the room appear smaller than it is. We we're travelling with an.infant, and so requested a pack-and-play at check-in and it was delivered before we arrived in our room and seemed to be in very good shape. The beds were comfortable, but the pillows were way too soft for my liking. The bathroom was clean, but I didn't notice a fan, and so it got a little steamy. The rooms we're quiet; unless someone was causing a ruckus right outside our door, we didn't hear them. And every staff member we interacted with was generally pleasant.

So, why 3 stars? In a nutshell, it's the extra charges.

Parking was the most egregious, with valet being almost $70 a night. We tried to avoid that with a little research on SpotHero, but with a slightly larger than average car our options were limited. That and navigating the multiple layers of road in Chicago seemed somewhat daunting, and so we accepted that fee and paid for valet to not have to deal with a headache. The attendants did take good care of our car, and were very helpful in loading / unloading the vehicle.

After getting to our room we noticed a few issues that had to be taken care of right away. First, the mini-bar and snacks. With an impulsive 4 year old with nut allergies, having those items in our room was unacceptable. They said they would remove them. For $25. They also locked the mini-bar fridge, though I don't think there was a charge for that, so I'm not sure why they had to charge us to remove these items that, quite literally, we cannot have in our room.

With the mini-bar locked, we also requested a mini-fridge to store the baby's food in. They were happy to deliver one. For $10. A night. To their credit, they did sterilize it before coming up, due to the issue with the allergies.

Fortunately, we were able to figure out our rewards login from over a decade ago to avoid the Wi-Fi charge of $15 a night for standard Wi-Fi.

Overall, our experience was positive. And I'm aware that in a city like Chicago, a lot of amenities you take for granted in other locations are going to charge a premium. But the premium here seemed a little egregious, and in the case of the allergens, kind of irresponsible. If we ever do return to Chicago, we will likely search for other accommodations.

Beautiful, clean, well-staffed hotel!
Reviewed 5 days ago

The Sheraton was the perfect place for a trip with my sister and daughters! We were in the middle of downtown with restaurants and shopping very close by. The beds were awesome, the room was very clean!

Older hotel....nice location
Reviewed 6 days ago

This is a nice place to stay. Good, not great. Its right on the river, so the location is good. Nice views. Staff are friendly. They messed up our bill....so check your receipt closely, but I believe it was an honest mistake.