4.0
Very Good 5614 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

A stay at Sheraton Grand Chicago places you in the heart of Chicago, walking distance from Tribune Tower and Michigan Avenue Bridge. This 4-star hotel is close to Millennium Park and John Hancock Center.

Rooms

Make yourself at home in one of the 1218 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has 125,000 square feet (12 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Grand Chicago
301 E North Water St
Chicago, IL 60611 United States

Reviews

Nothing “Grand” about this property...
kpumd

I am a loyal Marriott member and book all of my events & meetings at Marriott properties. Since Marriott has taken on the SPG properties, I have been hesitant to book any high level meetings at properties that I haven’t previously stayed at. Since this was a small meeting, I decided to give the Sheraton Grand in Chicago a chance and I booked a meeting here for my top execs.

There were random hairs on my towels, sketchy, dingy guest rooms & rude guest services team members. Not the front desk staff (they were super nice!), but the operators that answer the calls when you reach out to guest services.

I didn’t give this hotel 1 star because they do have some wonderful people on staff that went out of their way to make sure that I enjoyed my stay. Victor, one of the bellman, and Connie in the Concierge Lounge are top notch!

I definitely do NOT recommend this property if you are trying to impress clients or take care of top execs. For the money that we are paying, we would have been MUCH better off at the Courtyard on Michigan. I should have stuck with my gut... ????????????

Perfect definition of average
michelletY2471WQ

Pros:
1. The room was a nice size.
2. Shula's was a nice restaurant and the bartender was friendly and attentive
3. Club room breakfast was decent but a bit messy.
4. The gym was good with a nice outside lounging deck.

Cons:
1. Location was not great. Too far from the train station and a long walk to get anywhere.
2. Focused on conventions and meetings
3. Not enough restaurants for its size.
4. Front desk staff were unorganized and often not helpful.
5. Bartender in the lobby bar was not attentive and not very nice.
6. Add 5 minutes for your commute with the elevators.

Large, soulless hotel in a blessed location
mrose20

This hotel is blessed by its location which is enough to overcome its tired and drab decor. If you want to feel like you are in Moscow, this is the hotel to stay at. Rooms are very dark. People are nice. And they try hard. So that counts!