4.0
Very Good 5562 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

A stay at Sheraton Grand Chicago places you in the heart of Chicago, walking distance from Tribune Tower and Michigan Avenue Bridge. This 4-star hotel is close to Millennium Park and John Hancock Center.

Rooms

Make yourself at home in one of the 1218 air-conditioned rooms featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has 125,000 square feet (12 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Grand Chicago
301 E North Water St
Chicago, IL 60611 United States

Reviews

4.0 Very Good 5562 Reviews
Average Experience and dated accommodations
Reviewed 1 day ago

Overview

This hotel is very large and is an events machine. The rooms are good size, but rather dated. They are not run down. Decent location, but there are others that a re a bit closer to more restaurants and shops.

Check-in

This was a little long. I did mobile checkin, but it wasn't very clear where the line was. The lady kept taking the normal line and I ended up getting in that and waiting much longer than I needed to to get my keys. My room was ready around 9am so I was quite happy to get in early. The lobby itself is nice.

Room

This was larger than I expected in Chicago. Pop corn ceilings are the biggest tell with this hotel. It is dated. They have updated pieces of the room like carpet and some furniture over the years. The bed was comfortable and the room was quiet. I had no trouble sleeping. Lightning wasn't great. There is only lamp light in the main part of the room vs their being a light switch to a ceiling light.

Bathroom
Some updates done, but the shower was lower end and dated. Water pressure was good. Lighting is good.

Overall

This hotel was fine for the conference I was in town for. I probably won't stay again just due to other options in a similar price point that I like better.

Excellent Chicago River North Hotel
Reviewed 2 days ago

The Sheraton Grand Chicago is an amazing hotel. Our room was spacious, comfortable and extremely clean. We had an updated corner room which was directly overlooking the river below and on Wednesday night provided an amazing view of the Navy Pier Fireworks which go off every Wednesday and Saturday evening during the summer. The hotel is perfectly located whether you are travelling for business or pleasure and it is within walking distance to all of Chicago’s attractions. I would highly recommend this hotel to all my family, friends and colleges who would be travelling to Chicago. I will defiantly stay here again!

Great location ...friendly staff
Reviewed 3 days ago

My daughter and I just had a wonderful week sightseeing in Chicago. Sheraton Grand proved to be a great base for all our activities. Clean room, good pressure hot showers, quiet room on 26th floor with city and lake view. Pleasant & friendly staff. Located on the river walk and close to Navy Pier theatres, short walk to Millennium Park and Michigan Avenue. Also easy walk to major shopping district. Resturants and great breakfast eateries within 10 to 15 min easy walk. Thank you for a wonderful stay.

False charges for mini bar
Reviewed 3 days ago

Room was alright, beds kinda small but after I left I was charged an additional $132 from what the invoice says was the contents of the mini fridge/bar. I did not consume a single item in here and due to this charge will be choosing to stay at another hotel should I ever be in the city again.
We were going to put our bottles of water in there when I noticed the sign that says you'd be charged if you use their fridge for storage so we left our water out at room temperature. I did pull out a can or two just to see the contents and put them back. So if that's the case I got charged $132 for looking at 2 cans of soda and putting them back. Totally unacceptable.

Business friendly
Reviewed 3 days ago

I was in Chicago for a conference and this was a good place, close to attractions with plenty of meeting space. The room and common areas were nicely appointed, but hallways were very dated. The bathrooms need to be updated with adequate lighting added.