4.0
Very Good 1434 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at River Hotel, you’ll be centrally located in Chicago, steps from Vietnam Veterans Memorial and minutes from Wrigley Building. This 4-star hotel is close to Millennium Park and Art Institute of Chicago.

Rooms

Make yourself at home in one of the 121 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access and concierge services.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

River Hotel
75 East Wacker Drive
Chicago, IL 60601 United States

Reviews

4.0 Very Good 1434 Reviews
Great location but room could have been better
Reviewed 2 days ago

This hotel is in an excellent location.

Check in was quick and the staff were friendly.

There is a great second floor area with coffee and snacks which was really good for the evening and also in the morning where there was fruit and cereal bars in the morning.

Our room was quite small and felt like it would be suitable for one person but not so much two people as one side of the bed had no plug sockets or bedside table and there was not much room to get around the bed.

The bathroom was ok and nice toiletries.

There was a coffee make.

There was not a safe in the room.

Overall an excellent location but would need to pay more for a better room here I think rather than just book a standard room if you want a really good stay.

Nice location, not much else, eager to leave
Reviewed 5 days ago

One more night and I’m done! If you want food or cleanliness, go elsewhere. The food is through a Seamless account that has not worked for two days in a row. Call the desk for help, as directed, and get told you must be the issue. They have not updated their in-room dining menu to account for the fact that the hotel’s restaurant closed some months ago. There are plenty of wonderful expensive restaurants in the area, but for a businessperson who just wants to eat quickly in the room, no room service is a problem. Seamless is no good if the hotel is the weak link in the chain, I can use my own account!

Dirty towels and linens. A lovely man called at 10pm to apologize and offered to send someone up. I declined, as it was late (I had made the complaint in reply to an auto-email sent after checking in). He asked me when I would be out the next day and promised to have everything replaced. I was out all day and returned to find housekeeping had never come. I called, was told someone would come right up and two hours later, after another call to housekeeping, someone showed up. The bed linens were not changed. Points to the man for showing his concern, but erase them and more for no one relaying the message to housekeeping.

Worthless snack breakfast, tiny rooms!
Reviewed 7 days ago

My stay was 1 night only, hotel was clean but overpriced for room size and breakfast offered. Upgrade to a deluxe for comfort but expect to buy breakfast elsewhere. Could not locate hotel restaurants or any friendly staff. Awful granola bar for breakfast and piece of fruit.

Overpriced for an average, tiny room - Save your $$
Reviewed 2 weeks ago

I'm pretty sure my dorm room was the same size 20 years ago. Shocking this is considered a 4 star. I'd give it 3 for the location and 2 for the room - the shower was a curtain with a tiny lip ledge...how in the world does this get ranked as 4 stars?! The iron and ironing board (which was stained, ripped and old) were kept in the hallway and not even in the room. My view of the concrete wall next door was peaceful. Ugh. The more I write, I can't believe I'm giving you 3 stars.
Save your money - book on the gold coast and walk to where you need to be.

Nice Hotel in a Fantastic Location
Reviewed 2 weeks ago

My friend and I visited on Memorial Day Weekend. We had the Double/Double room. It was clean, nice and spacious. Our bathrooms were a little small, but the space was well utilized. The room itself was clean and big for hotels in that area. It looked like it had been two rooms with a wall knocked out and a sliding door added. We each had our own bathroom, which was great. The walls were thick and I think that the only time we heard our neighbors were one time when they were coming or going. Otherwise, we wouldn’t have known anyone else was around us.
The rooms have wireless locks, and there was an option to add it to your phone via the app. I wish I would’ve tried it, but I didn’t.
There were also refillable water bottles near the hotel in each floor. The idea was cool and we definitely used it.
The only issue we had was with having to wait 20 minutes for our luggage that we had held by the bellhop before our room was ready for check in and after we checked out but were still going out before our flight. I believe they hold the luggage on a completely different floor and when we arrived early Saturday, the bellhop was always helping with valet. I guess my only recommendation for management would be to have a second person helping on busy weekends, but I guess you can’t always help being short staffed. I did let management know via a survey to access the WiFi and they contacted us and rectified it immediately, which I honestly didn’t even expect. Aside from the long wait for our luggage, the staff was friendly and helpful and the room was nice. I would definitely recommend this hotel to others!