4.5
Very Good 1952 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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City Pool restaurant lighting function hall

Overview

Location

With a stay at Renaissance Chicago Downtown Hotel in Chicago (The Loop), you’ll be minutes from Vietnam Veterans Memorial and Chicago Theatre. This 4-star hotel is close to Millennium Park and Art Institute of Chicago.

Rooms

Make yourself at home in one of the 560 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Buffet breakfasts are available for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel has 34,867 square feet (3 square meters) of space consisting of conference space and meeting rooms.

How to Get There

Renaissance Chicago Downtown Hotel
1 W Wacker Dr
Chicago, IL 60601 United States

Reviews

4.5 Very Good 1952 Reviews
Great location, good room, weak staff
Reviewed 1 day ago

This hotel is in the perfect spot for work in the Loop, shopping on Michigan Avenue and dinner in River North.

The room is nice, likely larger thanks to a Marriott Rewards upgrade. It had a funky smell, but the TV was big, the view was nice, the bathroom spacious and the bed comfortable.

The staff was my only issue. The valet and one security staffer in the lobby were pleasant. The rest were not attentive to guests. The hotel’s executive staff does not allow the front desk team to solve guests needs. In my case, it took pressure from Marriott corporate before they backed away from over charging me for my stay.

The front desk was often under-staffed leaving long lines for check in and my check-in did not include any details about the free Platinum Elite breakfast or lounge. I’m still waiting to see if I’m given the points since, unaware of the breakfast offering until checkout, I didn’t partake.

I may give this location one more try, but with all the great customer-focused hotel properties in this area, I have a lot of better options available.

I’m attaching photos of the long lines at check in and the ‘parking garage-like’ design of the elevator lobbies. - Two things that made this hotel slightly less enjoyable. It’s the poor management that really hurts the place, though.

View over the Chicago river
Reviewed 6 days ago

This hotel has a good central location on the shore of the Chicago river in the Loop. From the higher store rooms you have a nice view over the river bank.
The entree is somewhat hidden and not so easily accessible on foot and the reception desk is hidden in the back of the lobby.
Rooms are very spacious and the bathroom is good.
Beds are good.
Breakfest is rather expensive but the buffet is nice though.

Busy, helpful, clean room.
Reviewed 1 week ago

The staff was very accommodating to the needs of the group and special billing. There was fresh lemon, etc. water every day. Multiple access points. Clean room. Great view. Great place to people watch. Bar is super expensive. Six elevators -- and they are busy. Traffic noise was noticeable. Nice pool and exercise area.

Great Location, OK hotel
Reviewed 1 week ago

We were here for my husband’s holiday party, having flown in from Los Angeles. Our initial thought at the prospect of staying here was, “What a great location” (even in the winter). It is right in the middle of so many things to do and see! When we checked in, my husband asked if there were any rooms available on a higher floor, away from the El. We were told that due to the type of rate selected this would not be possible. And, guess what, all of his colleagues were staying on floors 22 and 23 (we were on 9). Not only were we on a lower floor, but in a handicap room to boot. So, I can’t really review things like the bathroom, for example, as I’m assuming most of the other bathrooms look quite different. The good news was, even though we were lower in the building, we weren’t too close to the train tracks (but still close enough to hear “Doors Closing” multiple times when trying to fall asleep. The fitness center is pretty basic; treadmills, ellipticals, bikes, a few machines, and a separate room with free weights and benches. It does overlook State street, the State/Lake El stop, and the Wit fitness center, so that’s kinda fun to people watch. There is also an indoor pool, though I do not know if it is heated.

Now, for the good news! The restaurant has a decent lunch menu and the Tomato Soup is excellent. It is thick, a little chunky, with a lovely swirl of basil olive oil on the top. I did get mine without the Parmesan cheese added though. The sliders are also delicious as was the Rice Bowl (though the rice bowl was a ton of food). A good selection of wine, beer, cider, and cocktails too. The breakfast was OK. They do have a buffet, which we did not participate in, but looked to cover all of the basics. I had the steel cut oatmeal with a side of chicken apple sausage, which I thought they did a nice job on. My husband had the standard eggs and bacon, though he did comment that it was a pretty standard menu, nothing interesting.

When we were leaving, we were able to get a sedan (black car) to the airport for $55, which is about the same price as the cab (maybe $10 more expensive??) and worth it on a cold morning. We had not been aware of that before, but the valets told us when we asked about a cab (there were about 20 people waiting at the same time as us). Totally worth the extra money.

All in all, I would probably stay here again, especially if I were going to the theater or had business downtown. The location is really great!

Issue with our room
Reviewed 1 week ago

Terrible customer service. We had an issue with the bathroom in our room in the middle of the night. The front desk staff was unwilling to help. They had no idea how to get an unlocked door open. The bathroom was still not functioning on departure. When I commented on this when I checked out the front desk staff was rather dismissive with a “I totally understand “. They didn’t offer to follow up so the next guest may have a similar problem.