Renaissance Chicago Downtown Hotel
- Parking On Site
With a stay at Renaissance Chicago Downtown Hotel in Chicago (The Loop), you’ll be minutes from Vietnam Veterans Memorial and Chicago Theatre. This 4-star hotel is close to Millennium Park and Art Institute of Chicago.
Make yourself at home in one of the 560 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Buffet breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel has 34,867 square feet (3 square meters) of space consisting of conference space and meeting rooms.
How to Get There
This hotel has a prime location that's super close to many fun things to do in Chicago. It's a beautiful facility with magnificent rooms. The view from our hotel room was actually the same view we were shown on an official walking tour so, one of the best views ever. Highly recommended!!
Pros: Great Location, nice views of Chicago river, modern, clean room, clean bathroom, great water pressure in shower, beautiful pool, safe and mini fridge in room, comfortable linens and plenty of pillows, excellent blackout curtains, quick in and out service for valet with 15 minute notice.
Cons: Since you’re required to wait in your room for bags to be delivered, we waited for 45 minutes with two phone calls to front desk. Still no bags and we had to get to lunch. While finishing up lunch, the hotel called and asked for permission to leave the bags in the room. Yes please! The front desk manager did give us vouchers for two free pastries as an apology so that was nice. My advice is to take your own bags to your room. My husband tried to order an extra blanket through the hotel app in the evening. No blanket. Called twice for the blanket and finally delivered an hour later. Also, lay on the bed and test it out BEFORE you unpack. At 10:30 pm with our kids asleep in one bed, my husband and I went to turn in for the night. By far the absolute worst bed we’ve ever attempted to sleep in. We are not big people and we sank into the middle of the bed. Attempting to lay on the sides of the bed, we felt every spring in our backs. So uncomfortable all night and my husband can literally sleep anywhere. When we tested out our kids bed in the morning, it was totally fine, so we must have had a fluke bed, but too late to switch rooms.
We’d definitely stay here again, but will make sure we bring our own bags to the room, test out the beds and call down for any extra items well in advance to needing them.
First the pros:
- The view is amazing (see photos). We booked a river-view executive suite and could not be happier with the view. I could sit for hours and watch the boats float by.
- The location is fantastic. It is practically touching the pink, orange, green, brown, and purple line State-Lake station (see photo). I cannot comment on the noise of this from the room, as we were on the other side of the building. The red line is one block away. There are hundreds of clothing stores, shops, and restaurants within a few blocks. It was so easy to hop on the train and go all over town.
- The valet guys were very efficient and friendly.
- The executive suite has a half bath, which was perfect for our small child. She loves having her own bathroom in a hotel.
- One of the reasons I booked an executive suite is because their website lists the Club Lounge as being a benefit of the suite (see photo). I looked up every room type, and the non-suites did not list this as a benefit. I assumed they opened the club lounge to anyone who shelled out the cash for a suite, which I have seen at many other hotels. We have a small child and greatly appreciate having food options to grab, especially in the morning.
After arriving, we called to the desk to see where the lounge was, as the room had absolutely no brochures or paperwork explaining the hotel, and there was no functioning 'guest services' menu on the TV. On the phone, the employee said that we did not qualify for the Club Lounge as we were not Platinum or Gold Marriott members. If this is true, they should not list it as a benefit of the room type. Many people, myself included, specifically look for this benefit when booking a hotel and count on it.
- The Club Lounge issue was a moot point anyway, because we were then told the Lounge was closed all week. This was not noted on their website, or in any of the multiple emails I received from the hotel prior to my arrival.
- Upon arrival, I noticed the main bathroom (the executive suites also have a half bath) smelled bad. I assumed it was a fluke, but when we arrived back very late that night, the smell was worse. It was because there is no return vent in the bathroom, and the door automatically shuts, leaving humid, stagnant bathroom air stuck in the room. I remedied the problem best I could by propping the bathroom door open with my shoe the whole week. But for the amount of money I spent on this room, I shouldn't have to use my shoe to air out a room. If they cannot have return ducts in the bathrooms, they need to not have the doors automatically shut.
- The king bed headboard was rubber. Yes, rubber. Even my small child pointed this out and laughed. Every time I rolled over in bed, the rubber rubbed against itself making a loud noise. It was ridiculous. The pillows were the type that look fluffy but flatten to pancakes immediately. I had to sleep with 3 under my head and I was still uncomfortable.
- At one point when leaving for the day, we stopped by the front desk and asked them to send up more blankets and towels. When we got back 5+ hours later, nothing had been delivered. I logged onto the Marriott app, and ordered some that way. An employee showed up at the door about 15 minutes later. While I am glad the app worked so well, I'm not sure what happened with the request we made in person.
- The towels were some of the thinnest, roughest I have ever seen in a hotel or motel before.
- The bathroom had a separate shower and tub. The shower door was glass that stayed closed with a magnet. The magnet was barely functioning and the door kept popping open while I was in the shower, spraying water everywhere. The door handle was also wobbly and falling off.
- I already knew this going in, but to remind people - the executive suites do not have fold out sofas. They have a small C-shaped blue sofa that no person could sleep on. There was also a chaise lounge in the bedroom, so we moved that into the living room area and it was perfect for our small child to sleep on. An adult would not fit though.
Overall, while one of these "cons" would not be enough for me to leave an iffy review, I feel taken all together it was negative enough for me to list out. While the view was great and the location could not be beat, I will probably try out a different hotel next time.
Renaissance Chicago was taken over by Marriott and a convention contract signed two years ago by my alumni organization, was not honored until my organization pushed hard. Although they ultimately agreed, the food was below minimum standard. Overflow guests during the gala night walked out because the hotel refused to accommodate them. The staff were kind and courteous but management was intransigent and difficult to deal with.
I won’t go back and I won’t recommend this hotel!
I stayed here for 5 nights with my 15-year-old daughter. It was my second visit here; it's been updated since the last time. The location is ideal for exploring the city. Our room was large and comfortable, with a wonderful view of the river. We had a family staying next door with a noisy baby and noisier toddler, which wasn't the hotel's fault. The hotel was otherwise pretty quiet. Internet worked fine. I did have two minor complaints. First, the room wasn't as clean as I'd hoped. I noticed visible grime on the bathroom switch plate. Ew. Second, there's no desk. There are a couple of armchairs and small tables to work on, but creating a comfortable workspace involves furniture moving and stretched power cords.
Other than that, everything was great. Employees were pleasant and helpful. They loaned us umbrellas on a rainy day. We at at the restaurant only once (there are many other options very close by), and it was fine.