What We Love
- Even the smallest rooms include a mini fridge and microwave, plus a well-stocked mini-bar
- Hideaway rooftop bar with romantic nooks for public canoodling over craft cocktails
- Morning-after indulgences courtesy of destination donut maker Glazed & Infused
What To Know
- The 18th-floor bar is popular, and the elevator that goes there can be pokey
- You'll hear some street noise in lower floor rooms
- The two computers in the business center are located in a public hallway
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
A classic, with great bones, minimally accessorized. Constructed in 1926 as an apartment building, the Raffaello has aged gracefully, its soaring arched windows and ornate chandelier lending vintage charm in the lobby. The hotel cultivates small gestures, lodging an intimate donut shop in a lobby nook, lining guestroom hallways in black and white photography of Chicago landmarks, and bracketing the fireplace in the library-look rooftop bar in cozy tufted banquettes.
Bed and Bath
Beige color schemes are a bit bland, but bedroom layouts inspire residential repose beginning with your very own mini kitchen, complete with a Keurig coffee machine, cocktail shaker, mini fridge and full-size microwave, plus microwave popcorn and half-size bottles of Patron tequila and Coppola merlot in the mini bar. The ample desk means business, and the bathrooms feature updated fixtures including a rainforest shower head and amenities from GUYandGIRL.
The intimate street-level restaurant Pelago Ristorante serves contemporary Italian fare to linger over at linen-deck tables. Cozy up to the fireplace at the speakeasy-inspired Drumbar on the 18th floor, or step out onto the terrace for a look at the neighboring John Hancock Center (in fair weather) while sipping a Scotch. You can work it off in a small but well-equipped gym, though indulgence – in the way of maple bacon Long Johns at donut boutique Glazed & Infused – is more compelling.
In the Area
Michigan Avenue’s shopping-centric Magnificent Mile lies just a block west of the hotel in a neighborhood full of luxury options, from the Ritz Carlton to Ralph Lauren. The John Hancock Center next door houses the popular observatory 360 Chicago on the 94th floor. Its new Tilt installation features a glass chamber that tilts thrill-seekers out over the street for a face-down view from 1,000 feet. Recover at The Signature Lounge on the 96th floor, where you’ll overpay for cocktails and be rewarded with great views. Nearby, the Museum of Contemporary Art Chicago lands inspiring exhibitions. In the historic Water Tower Water Works building, Lookingglass Theatre stages innovative, often company-written shows with funky family appeal.
How to Get There
We were given a large corner room which was more like an apartment, really lovely. Very close to shops and Hancock tower. Unfortunately the roof top bar was closed whilst we were here. There was a small private business in the reception area which sold good coffee and we had cheese toasties freshly made. We stayed here for two nights and enjoyed every minute of it.
Close to Mich Av. Close to theater on Navy Pier. Well appointed room. King bad. Compact sink. Great rain shower. Fast checkin. I will return. small breakfast, coffee available in lobby. Must try roofbar.
The room was a bit outdated, the internet in my room super slow, it took ages to get the elevator. They gave me a coupon for a free coffee and when I went down at the bar to get it they told me that they had to charge me to add some milk. Seriously??? The location is central and the room was big, those were the plus. I wouldn’t go back.
Most unusual place. Very expensive when compared to neighbouring competitors.
It did not appear to have its own restaurant, roof bar only opens Wednesday to Saturday and a small coffee shop open until 5pm (this was the place’s one plus when it was open).
The receptionists were hopeless - they couldn’t or chose not to understand the simplest of questions.
The room, like the hotel, was very tired. It has a fridge and microwave but no cutlery or crockery - what was the point? There weren’t even any facilities to make a drink.
The place is in a good location hence 2 stars!
First the PROS--This hotel was in a great location. The staff was nice. The bed was comfortable. There was plenty of storage for our clothes. And it was a great rate for Chicago ($199/night). Given the price I wasn't expecting a 5* property, but I was expecting more than I got.
I know many of the things that the hotel didn't have--like concierge, restaurant, pretty lobby, etc. are deliberate attempts at keeping the cost down and that's fine. But there were some things that don't cost much that would have made this hotel much more desirable.
The rooms have a small refrigerator and a microwave as well as a small amount of counter space--which would be the perfect place for a coffee maker. But there is no coffee maker, no coffee making supplies, and no coffee in the lobby other than a small counter where they sell Cappuccinos and Espressos, but no regular coffee.
There are no utensils in the kitchenette drawer for eating your left-overs, no wine glasses, no plates, no kitchen supplies of any type. So what's the point of providing a microwave?
The room has a safe but it is on the FLOOR in the closet, making it necessary to get on the floor to read the numbers which are about 5" off the floor. Kind of rough for people our age.
The bathroom sink is TINY--the kind where you get water everywhere when you wash your face in it. There is no soap for the sink--only an extra tube of shower gel.
Our room did not have a hairdryer. The hotel sent one up when I requested it so I don't know if this was just an oversight or if this is the last hotel in the universe that doesn't routinely provide hairdryers.
The word that comes to mind is thoughtless. If anyone associated with the hotel would spend a night there, they would probably notice how these minor things add up to a frustrating stay. I'll spend a little more next time I come to Chicago for some extra convenience.