Park Hyatt – Chicago
What We Love
- An art collection so seriously curated that even the guestroom art comes from top Chicago-area photographers
- A playful room service menu that starts with truffle popcorn and ends with a butterscotch and bourbon milkshake
- Impeccable, understated service, from valets who always catch the door to bath butlers who set a romantic scene
- Free WiFi
What To Know
- Guestrooms renovated in winter 2010; NoMi, the spa and pool in 2011
- The spa has only two treatment rooms
- Aside from the NoMI Lounge and Garden, the hotel is a quiet, buzz-free zone
- If you want cheaper eats, head across Michigan Avenue to the Water Tower Place’s food court
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Hitting the sweet spot between minimalist restraint and modern luxury, this contemporary classic is the only high-end Chicago hotel that can claim North Michigan as an address. Its austerely cool façade, a column of limestone and glass, sets the tone for elegantly pared-down interiors that could pass for a contemporary art gallery. And for good reason. The associate curator of the Museum of Contemporary Art selected the ceramic sculptures and black-and-white photographs punctuating the hotel’s public spaces. And some sparkle is added by the hushed library’s gemstone and fossil collection, gleaming on polished bookshelves.
Bed & Bath
The airy guestrooms are an ebony and ivory sweep of oval glass desks, black leather Eames chairs, cherrywood dressers and arctic-white duvets. Deep window seats framing tall picture windows are fitted with cushions and lined with fat pillows so you can curl up in front of the expansive views of Lake Michigan, or of the Gold Coast skyline. You can also gaze out over the city from your marble soaking tub. Just open the sliding wooden privacy door that stands between the supersized bathroom — which includes black granite counters and a walk-in shower — and that stunning view.
Scooping all of the hotel’s amenities into one flowing playground, the Park Hyatt’s seventh floor comes fully stocked. Start in the NoMI Lounge for sushi and cocktails, or wander onto the garden terrace, which is anchored by its own teak bar and features some off-season surprises (such as a pop-up Christmas igloo boutique). The posh NoMI restaurant (a.k.a. the Kitchen) dishes up a very serious, eclectic menu: marinated hamachi, wild boar goulash, langoustine carpaccio and braised wagyu beef cheeks. And the constellation of the NoMI spa (signature treatment: a lake stone massage), a 24-hour fitness center and the indoor lap pool, banked by picture windows, offers a complete workout.
In the Area
If you’re inspired by the hotel’s art collection, head to the Museum of Contemporary Art, where the cutting-edge exhibits are complemented by a bilevel gift shop featuring a knockout selection of arty souvenirs. Or walk a few blocks west to River North, where photography galleries like the Catherine Edelman Gallery hang Hyatt-worthy shots. If you make it past North Michigan’s row of high-end shops without dropping too much dough, splurge on a victory dinner of crab tagliolini at Spiaggia.
How to Get There
Cant say enough of great things about our short stay at the Park Hyatt hotel. From Check-in to checkout the whole hotel staff made a our stay one of the best we have ever had. We arrived a couple hrs early before check-in and because they had some rooms ready they let us check in early which was so nice because the weather was terrible outside. And from there the whole staff made sure we were well taken care with whatever we needed. Plus the rooms were large and super clean. Wouldn't stay anywhere else now whenever we return to Chicago!
All staff went above and beyond my expectations. From door, check-in, room service, morning coffee, cleaner to check out (and post-check out when lovely front desk woman ran up to retrieve my forgotten charger for me!), everyone was warm, courteous and welcoming. Well done!
Air conditioning in room was not working. Had to get ready for my birthday night out in the hallway because the room was 80 degrees. Also was charged twice for valet parking ($72!) and there was a huge hole in the comforter. Expected more from a pricey location.
Few hotels stay have impacted me the way this short stay at the Park Hyatt Chicago have impacted me. Small details, that other hotels take for granted were surprisingly part of the wonderful service, professional staff of the hotel.
Wonderful location, well appointed rooms...Thx for a wonderful stay
I am pretty disappointed for one aspect of my stay at your hotel.
I did my check in on Thursday morning and I got my room around noon.
On Thursday night, I noticed 2 charges of over 819 dollars each in the card I used to do my check in. I went to the front desk to ask about it, but the person attending the front desk told me not to worry.
I explained to him that the charge was already done on my account even though I hadn’t check out yet and the amount of more than 1600 dollars was incorrect. He said that everything would be fine when I do the check out.
I went again on Friday morning to the front desk and I was told again that everything would be just fine.
I check out from the hotel on Saturday morning and was given a letter with the total charge of 612 dollars with the promise that everything would be fine and the hotel would only charge those 612 dollars
I called my bank to verify this and they shared with me that this is not the case. They told me that the charges went through and I overpaid about 1000 dollars
I put both my bank and Melissa and the front desk manager from Park Hyatt Chicago on the phone to solve this overcharge and they said
that Park Hyatt couldn’t do anything to solve this issue because on their end, it showed on their computer screen at the hotel that they were only charging the 612 dollars mentioned above.
The manager from Hyatt suggested to call back on Monday morning to review this issue with the accounting department, and I plan to do it. However...
1.- It is unacceptable that a chain hotel, at the level of Park Hyatt will do 2 charges like those before a check out.
2.- It is even more unacceptable that the Hotel did this overcharge and nobody at the hotel knew about it. That speaks very badly of bad management and accounting practices
3.- It is even worst that the management at the hotel was notified on time to eliminate those over charges and to correct the situation and they didn’t do it
4.- After this, I plan to get this resolved but I will never go back to any Hyatt hotel