4.0
Very Good 10577 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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Lobby hall station flooring tourist attraction ballroom platform subway

Overview

Location

With a stay at The Palmer House Hilton, you’ll be centrally located in Chicago, steps from Bank of America Theatre and Haskell Building. This 4-star hotel is close to Art Institute of Chicago and Millennium Park.

Rooms

Make yourself at home in one of the 1641 air-conditioned guestrooms. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have shower/tub combinations and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has facilities measuring 110000 square feet (10219 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

How to Get There

Palmer House a Hilton Hotel
17 E Monroe St
Chicago, IL 60603 United States

Reviews

4.0 Very Good 10577 Reviews
Need more staff
Reviewed 1 day ago

The main problem with this hotel is the lack of staff. We had a 20 minute wait to check in with one member of staff going off on a break while we were waiting, and you could hear everyone in the queue complaining. They also need more staff at the bar. We tried to catch the waiting staff attention three times and even went to the bar to be told someone would come over, after another 15 minutes we gave up. I would expect better service from a hotel of this standard.

Worth a visit, not a stay
Reviewed 1 day ago

I really wanted to like this hotel, the history is amazing. Here for a conference that I'm super fond of as well. I would give it 1 star except for 1) the location and 2) the awesome walk-in closet that all hotels should have, just wish the square footage didn't come from the bathroom (it seems they had to subtract it from somewhere?)

If I had to work here or stay for a long period I would be depressed. The old world styling is wonderful and beautiful, until your closet door won't stay closed, the toilet runs all night and you can hear your neighbors' conversations. The pool is closed for construction - with no notice - but if you call, they tell you that you can go to their sister property to swim (the Chicago Hilton). They didn't post that anywhere and I heard other guests complaining that they weren't told of either the pool closure or the opportunity to swim elsewhere. Just ask (?) My guess is that their sister property doesn't really want 1,000+ guests wandering over wrapped in towels........ but they won't say no - they can't. The Chicago Hilton has the biggest gym in the city, so it seems they can afford the extra guests - I'm just not sure they want them.

There was no coffee pot - I had to go to the concierge to ask how I could get hot water for tea? And they sent me the coffee kit on a neat tray with filters and coffee and sugar that most hotels have in each room in the first place.

There is also no mini fridge or microwave - I had to call to make sure I wasn't being charged to use the mini bar to store my own water, because a small sign said "don't remove items to store personal ones because the mini bar has sensors and you will be charged." Unfortunately I had to call many times, because quite honestly the registration/concierge floor 2 is so congested and busy that they could use triple the number of employees. You'll get transferred a few times before being hung up on.
The beds are extra small - the door locks are crooked - the bathroom faucet barely closes and the green tile soap holders in the bathtub collect water - goodness knows how hard the cleaning staff has to work. To do my part, I hung my Privacy sign on day 1, re-used my towels, cleaned up after myself AND left a tip - because this place must be horrid to look after.

Like I said I really wanted to love this hotel, for its history and ornate decorations which you can see online. But the low ceilings, yellowed wallpaper, faded/discolored fabrics and general interior darkness are really not what you should be paying for. I took a look around for fire escapes and ended up feeling like they are so old, if there was a fire, we would surely perish. My room had windows with no screens, so I comforted myself with the fact that in the worst case I could jump out onto the adjoining property's roof.

Just come for a brownie or a coffee, take a photo of the ornate and valuable artifacts, read the signs that detail the history, and call it good - don't stay here.

Location, Location, Location!
Reviewed 3 days ago

Beautiful hotel. Great central location to trains, buses, parks, museums, restaurants and everything in between.
The staff was extremely friendly and helpful.
Our flight arrived early in the morning. We took the Blue Line from O’Hare to the hotel (about 30 minutes). We dropped off our luggage very quickly and were on our way!
Check in was quick as well. We were asked whether we wanted a room near the elevator or not – we chose not! Our room was on the 20th floor. The room was very quiet and we didn’t hear any noise. We gave our checked luggage tags to the person checking us in and our luggage was brought up in less than 15 minutes.
The room was spacious and clean. Nice size TV for a hotel! The bathroom was a bit tight. The toilet paper holder (double roll) banged against my shoulder and ribs when I used the toilet. Sink area was small as well. There was a small walk-in closet. Wish the closet was smaller and the bathroom was larger.
We had the “bed and breakfast” package. Breakfast was the buffet ($30/pp) in the Lockwood Restaurant in the lobby. Ample choices – food and service were very good.
The bed was comfortable. Not very soft, more on the firm side. I’ve slept in worse; I’ve slept in better. Pet peeve – small/standard pillows on a king bed. Sleeping with small pillows are not very comfortable for me. (I usually bring my own or end up buying one!) The comforter (down or sim.) was nice and warm.
There was a “Do not Disturb sign,” but no “Please clean room” sign. It would be helpful to have to let the room attendants know you are not in the room and they can make it up while it is unoccupied. One day we came back in the mid afternoon and it was still not attended to although we had left before they even started cleaning.
There was a mini fridge in the room, but you could not use it. It was full of beverages you could purchase. There was also a tray of snacks on the fridge for sale. I wish I had use of the fridge for my own beverages/food.
I got a good rate for my room (with breakfast). If I had paid too much, I might not have been that satisfied. Overall, I had a great stay here and would recommend this hotel.

Given the ol’ Switcheroo
Reviewed 3 days ago

Stayed here for a convention. Booked on my own, not through the convention, for a room on the Club level floor. Got an express check-in email the night before I departed that let me select the specific room I wanted on the Club floor. When I checked in, I was given a room on a lower floor, with access to the club level lounge. When I questioned the desk clerk, I got an apology with “we ran out of rooms”. They didn’t charge me for the club level but still provided access to those lounge. I was not late checking in, and I had the confirmation of the room I choose the night before via email on my phone. Didn’t matter. Asked to speak to a manager, no one came out. Instead the clerk just discounted my room about another 30%. Choose this hotel for the club level only. If I’d have known I wouldn’t get the room I reserved, I probably would have chosen another hotel. Room given was adequate, with a really small bathroom.....you literally could only turn around in a circle. Will choose a more modern hotel closer to convention site next time. Highly disappointed!

Beautiful lobby, room could use some updates
Reviewed 3 days ago

We stayed here on a birthday trip to Chicago for my husband. The lobby and banquet rooms are beautiful. The actual room was small and needs some updates. The parking garage is close which makes it convenient. We would stay here again, but probably not as a family....just as a couple.