4.0
Very Good 10396 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby hall station flooring tourist attraction ballroom platform subway

Overview

Location

With a stay at The Palmer House Hilton, you’ll be centrally located in Chicago, steps from Bank of America Theatre and Haskell Building. This 4-star hotel is close to Art Institute of Chicago and Millennium Park.

Rooms

Make yourself at home in one of the 1641 air-conditioned guestrooms. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have shower/tub combinations and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has facilities measuring 110000 square feet (10219 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

How to Get There

Palmer House a Hilton Hotel
17 E Monroe St
Chicago, IL 60603 United States

Reviews

4.0 Very Good 10396 Reviews
Still the Grand Old Lady of Chicago!
Reviewed 3 hours ago

Do not, I repeat, do not be afraid to stay at the Palmer House. Let's put it in the positive: Do stay at the Palmer House! The lobby alone is worth it. Take that little escalator for the street entrance to the lobby and you're suddenly in the refined elegance of the turn of the 20th century. The ceiling will knock you out. The space will reorient you to a time when such expanse meant something. Sure, it's showing its age, but with dignity. Sure, the edges of the wall paper in the rooms might be peeling just a bit. And maybe the bathrooms might not be as large as you could expect in some of the rooms. But my wife and I loved staying there and would again. Other than the spectacular architecture, we appreciated the friendly staff at check-in, the waitress at the restaurant, the fact that Starbucks was right inside, And location, location, location! It's a block from the Blue Line CTA from O'Hare, in the midst of excellent shopping, theaters, restaurants, the Art Institute, and Millennium Park. Plus, the price is right. So don't hesitate to spend some time with the Grand Old Lady of Chicago.

Highly Disappointing and Will Never be Staying here as its a JOKE for HILTON
Reviewed 7 hours ago

Im a gold member and the room " Upgrade" was with a tiny bathroom with molded tiles and very dirty tub and even dirtier floor. The furniture was stained and the sofa's had tears. I was shocked to even see them selling a room of this standard. I have seen better room at Days Inn then this. Please do not get room 14-120. I initially had a room on 16th floor, which they said will upgrade... to this crap. I asked to stay in Hilton Honor Floor, which to that they replied they dont have it and only Diamond member were allotted to use higher 2 floors. This is total lie as on my e-check in I had an option to pick higher floor, but only reason i did not pick those because i had a pop up come up stating they will be upgrading me when i arrive. It was more like degrading me to a crap room. They didn't do anything to rectify the issue we had with the second room. every-time we turned on the water in this joke of a bathroom, the water leaked and the whole floor was a puddle. 2 of the lamps didnt work. There were door inside of the room, which I didnt know where it lead to or had no light in that area(there was little hall way kinda area in side the room) I HAD NEVER EVER EVER BEEN SO DISAPPOINTING IN HILTON OR A HOTEL. I prefer to stay at Hilton Garden on Wacker, or WIT on State St which are better in all sense. The lobby is the only thing going for this HOTEL, Which you can just visit any time and no require to stay here. HIGHLY HIGHLY DISAPPOINTED. Even the elevator area of the floor are dirty old and stingy

To top it all off, as we were leaving, We found a whole bottle of someone else's RX. So much for house keeping standards.... Total HIGHLY Disappointing !!

Its like staying in a huge suite with a tiny bathroom and no basic amenities.
Reviewed 9 hours ago

I have been a gold member with Hilton for a few years and stayed a the plamer couple of times. Upon checking in the reception told me there are no upgrades for gold but I could pay for a suite upgrade. Which I reluctantly did negotiating her down from 90 a night to 75 extra. But I was aghast at the quality of this room: 1. The bathroom is tiny, smaller than the regular business king ones 2. There was no coffee machine, when I asked for one, a dilapidated one was send. I expected at least a nespresso in a suite 3. There are adjoining rooms which are noisy as hell, I woke up at 5:30 am most of the days due to the constant noise of the toilet and door from that room being opened and shut. 4. I requested a turn down/refresh at 6:30pm yesterday, when I came back in the night the curtains were not drawn and only the bathroom was refreshed. Not requesting a turndown means no one refreshes the room before noon. This room is not really a suite but just a large room with a good view. Why would they make a bathroom of less than 50 Sq ft for a 400+ Sq ft one bedroom suite? Why would they place the toilet paper behind the toilet in such an awkward position? Obviously design and practicality not their strengths. Very disappointed in the suite and more so in their inability to move me to another quieter suite.

A Classic!
Reviewed 23 hours ago

This historic hotel is a delight. The beautiful lobby alone is worth the price of the accomodations. The hotel is exceptionally clean and well kept. The location is superb. This is my default hotel when I travel to Chicago.

Beautiful historic hotel!
Reviewed 1 day ago

Really enjoyed our stay at Palmer House for the C2E2. Beautiful hotel, outstanding service, comfortable room and good breakfast at Lockwood and burgers at Potters. The bathrooms could use a little refreshing but they were adequate.