Palmer House a Hilton Hotel
- Handicap Accessible
- Parking On Site
With a stay at The Palmer House Hilton, you’ll be centrally located in Chicago, steps from Bank of America Theatre and Haskell Building. This 4-star hotel is close to Art Institute of Chicago and Millennium Park.
Make yourself at home in one of the 1641 air-conditioned guestrooms. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have shower/tub combinations and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has facilities measuring 110000 square feet (10219 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
How to Get There
The standard rooms and service left our stay feeling like more of a drag. The standard room is the size of a closet. I've stayed at the Hilton Chicago which was 3x the size- much nicer. I suppose that could be due to the history of the hotel, but it just wasn't portrayed accurately in pictures. It was kind of a bummer walking into the room. Also, anytime you want to call the front desk, be prepared to wait on hold for 15 minutes. My biggest grievance of my stay was calling at 5pm before dinner to request a new comforter and extra pillow then to return from dinner with that request being ignored. When trying to call the front desk, I waited on hold for ten minutes and just walked downstairs instead- where it wasn't busy, so I don't know why the phones weren't being answered. When the hotel manager helped us with our request, he was kind but didn't check up on if it was completed because it wasn't. Maybe 20 minutes later, someone came to our door with a brown fleece blanket, not a comforter. It is just plain frustrating to not have simple needs met and the fact that I had to walk downstairs to talk to someone for such a simple request just blows my mind for a four star hotel. Seriously terrible service. Please, stay elsewhere. The hotel ambiance on any floor isn't appealing- the lobby is the only nice thing to look at. Also, front desk told us there was no pool. There is a pool, it's just under construction.
The lobby at the Palmer house is a thing of beauty, starting with an opulent and well preserved ceiling that takes you to another era and a lobby bar that's serves anything you want anytime you want. The front desk offers a fast and courteous check inn and the breakfast buffet is very good.
In the other hand, the room itself is nothing less than a "capsule" no larger than 20 sq. mts. on top of being small they also have large furniture and a big desk and desk chair that does not allow you to walk or move once inside. The bathroom is minuscule and uncomfortable, no two people can stand side to side in there, so anybody can imagine how impossible it is to be there with 2 large suitcases. in short, it is a very, very small room with enormous furniture that allow you to either jump on bed or stand still on a corner, just an awful little room.
I booked this hotel for a business trip for my college department. I thought I had reserved the rooms for myself and my colleagues for 3 nights using our company card. Why? Because that's what the electronic receipt they sent us clearly stated. Instead, we get there and each have to use our personal credit cards to pay for the room. I had to call and get them to recharge our company card, but them they could not free up our personal cards until we checked out at the end of the week. I wasted 2-3 hours of my life on this crap, missing several meetings at the conference. And at the end of the stay, they still could not provide me with a receipt that showed that they had reversed on not charged my personal credit card. The manager just kept trying to get me to leave by saying, "Is there anything else I can help you with?" No, why don't you help me by resolving the one issue I had with your hotel? It's embarrassing to invite colleagues and our college dean to a conference and say that you are going to take care of travel and hotel, only to have them then have to take out their personal credit cards and have a $750+ hold on them for a week. Unacceptable. I will never stay at a Hilton again. Also, at these rates, why should guests have to pay extra for WiFi in their rooms? Just include it in the exorbitant rate you are charging.