Omni Chicago Hotel
What We Love
- Located near Chicago’s shopping mecca, the Magnificent Mile
- Warm, intimate vibe
- All-suite accommodations
- Friendly, down-to-earth staff
- Many of Chicago’s cultural institutions are within walking distance
- Rooms are quiet despite the busy location
What To Know
- Well suited to business types and families
- Spa menu is varied, but there’s only one treatment room; it’s better to spring for an in-room treatment
- The fitness center isn't large but has all the basic equipment
- The lobby was renovated in 2010
- WiFi costs an extra fee per day
- Handicap Accessible
- Parking On Site
Walking into the Omni from bustling Michigan Avenue, you’re greeted so warmly by the down-to-earth staff that you’ll instantly forget the Windy City’s chilly temperatures. The lighting is soft, and the lobby, with its dark wood and gold accents, is tasteful and simple.
All of the 347 guest rooms are suites with spacious marble bathrooms and elegant parlors separated from the bedrooms by French doors. The polished woods and earthy tones–olive and cream, chocolate and moss–lend a coziness to the design.
Depending on your idea of relaxation, hit the well-equipped fitness center or the year-round indoor pool, which is flanked by lounge chairs, pool toys for the kids and an adjacent fifth-floor balcony that opens to a wide view of Michigan Avenue. Back in your room, order up the moisturizing orange blossom scrub and massage or make use of the free in-room Get Fit Kit, with its dumbbells, floor mat and stretch cords.
Most of the hotel is quiet, but the 676 Restaurant & Bar pumps in upbeat music and has friendly bartenders mixing up cocktails inspired by different areas of Chicago, including the “18th and Pilsen” pomegranate margarita, named after one of city’s up-and-coming art neighborhoods. Taste your way through the drink menu, then explore the areas that inspired them. The hotel’s location just off the Magnificent Mile makes it the ideal homebase for neighborhood explorations.
How to Get There
The day of the checkout, i left my luggage in the storage room. when i picked it up it was broken. The front desk manager told me to send an email to him and he will follow up, after 4 emails and several calls I am still waiting for an answer.
We are were denied seating at their Breakfast Buffet. I came down once and the hostess told me all their empty seats by the windows were reserved? I called the front desk to make a reservation for their "buffet" and was told to come down in 30 minutes and again no reserved seats for us. And then the hostess is trying to seat us at a tiny table. I ask again can we be seated at the windows and she says NO, i ask her why? She stumbles and still says NO and then say ok. Shoves two menus in our faces and leaves. She said those seats are for ppl servicing the bar, there were so many empty seats. I don't why this happened. It ruined my weekend. I felt awful to be a victim of discriminatory behavior. It's a very disheartening feeling. I will not be servicing an Omni Hotels at all EVER.
This is the perfect location if you want to be in the middle of the shopping hub.
Hotel is a bit dated and could use some freshening but otherwise is a nice hotel. Will definitely stay again just for the location.
One issue we had was our room was not ready when we arrived. Front desk told us they would call us when it was ready....they never did.
Overall our stay here was wonderful! We booked one of the suites which was very spacious and clean. The location of the hotel was perfect, we pretty much walked to all of the tourist attractions except for the Field Museum and Shedd Aquarium which were too far for me to walk due to health issues. The staff were very friendly and helpful, especially the doorman/valet. Only reason I gave it a 4 is because our flight arrived prior to check in time, and we were told by the lady at the front desk they would call when our room was ready which they never did. They also held our bags for us, and said they would take them up to our room when it was ready, that never happened. My husband wound up going down and getting them himself. We also did not receive maid service one of the four days we were there. However, those were minor occurrences that wouldn’t prevent me from staying here again. Definitely recommend. 👍🏻
Everything was amazing except for housekeeping. Out of four days our room was only well cleaned and resupplied once. Otherwise, best hotel experience ever. Great sleep, food, fitness room, location, staff.