Hyatt Regency Chicago
What We Love
- Location near the Magnificent Mile, Millennium Park and more
- Stetsons Modern Steak + Sushi restaurant and its Wine Spectator award-winning list of vintages
- Sipping cocktails with a panoramic cityscape in view
What To Know
- A $168 million renovation was completed in April 2013
- More than 2,000 guestrooms; best suited for business travelers, couples or friends traveling together
- Valet parking is $63 per day
- Free WiFi
- Parking On Site
- Room Service
With a prime location in the heart of the Magnificent Mile, the Hyatt Regency Chicago puts travelers in proximity to the River Walk, Millennium Park and some of the city’s best museums and shopping. Fresh off a $168 million renovation, the look is business casual, fitting as the 36-story hotel attracts lots of conventions and biz-types. Expect clean lines and a muted palette of beige and sand with pops of orange.
Bed & Bath
The 2,019 guestrooms received a face-lift adding contemporary style with earthy color schemes plus modern touches like 37-inch flat-screen plasma TVs, upgraded bath amenities and iHome docking stations. Guestrooms start at a modest 320 square feet, and many offer skyline or Lake Michigan views.
Sustainable seafood, organic produce and thoughtfully sourced beef are on the menu at Stetsons Modern Steak + Sushi. The more casual American Craft Kitchen & Bar offers comfort fare, like ahi tuna melts, meatloaf and buttermilk fried chicken along with daily blue plate specials like tuna casserole and Sloppy Joe. After dinner, head to BIG Bar for a huge selection of beer and cocktails as well as 26 flat screens to watch sporting events.
How to Get There
The conference I was attending was held at this hotel. I appreciated the convenience of being in the same tower as the conference activities. The elevators ran well and quickly and the staff was very helpful. Advance online check-in was available and they were able to accommodate my early check-in. Upon arrival, I just walked up to a kiosk, scanned my phone and the key was made for me. The room was a standard hotel room, but it was exceptionally clean. Typical for a downtown hotel with restaurants, there was no fridge for personal use. There was a safe, hair dryer, iron and board in the room. For longer stays, I like having a dresser which this hotel room did not have. I know people feel that hotel dressers are unclean, but I use packing cubes so it would have been nice to be able to more fully unpack. The staff when I needed help, was very helpful. The food that was served for lunch was phenomenal. I know the conference planning committee were the ones who chose it, but the fact that something healthy and innovative was on the menu is great. The hotel's location made it easy to walk virtually anywhere downtown. I felt safe walking even in the evening.
Areas for improvement:
Signage: The meeting spaces are on several floors. Once you were on the floor you needed to be on, the signage was good. However, it would have been helpful to indicate on the top floor where the lower-level rooms were.
Seating: This is probably on the conference's planning committee, but there was virtually no seating available in the various lobbies. High-top tables are fine, but you do need places to sit down to eat and take a break during the day.
Great location, but staff was sub par. Restaurant staff was not great. I was with someone with a food allergy and they seemed to be annoyed. The food wasn't great, thankfully plenty of great restaurants in the area.
Check in not friendly or accommodating with AAA or government customers. Room very dusty and appeared to be that way for days- cleaning service did not show up during my stay.
Thank you for the opportunity to give others my opinion
For starters, I liked that there was easy, fast, (and cheap) access from the airport. My flight landed at 4:30 pm at Ohare (start of rush hour). Uber was coming in at almost $100 and the estimated time on WAZE said 1 Hour 29 Min. I decided to take the train, which was simple to navigate. Blue Line 17 stops to Washington Stop, and then walk about half a mile (took about 48 minutes total to get to the hotel and cost $5)
I had checked in online, so all I needed to do was go to the computer kiosk, scan my code, and it printed out my keys. I was slightly confused about the East and West Towers and accidentally rode 21 floors to discover my room was in the opposite tower. Not sure why they don't just put room numbers in the lobby elevator area so you can see you are headed to the wrong tower based on your room number? My guess is if I checked in with a person this would not have happened since they would have directed me.
My room was very large, but my view was crap (courtyard of towers - not a city view and not a river view). I also thought it was crazy that I can see directly into the room next to me because of the way the hotel was set up.
Bed was comfortable and everything was clean. It looked dated, and in no way renovated like some reviews may lead you to believe. The bathroom was large, but there was no countertop to really lay out my toiletries. Just a small area, so you have to keep your stuff underneath the sink. I was also surprised that the towels were those thin hard ones like you get at Holiday Inn, not what I expected at a Hyatt Regency.
The room layout was good, and I enjoyed the television set up with Google Chrome, and I always like outlets to charge and there were plenty of those.
My favorite part of the hotel was at the bottom level there was an Amazon Go store. The coolest store I have seen in a long time. Picture a 7-11 only even better. You walk into the store by scanning your app, then you take whatever you want and leave. No registers. The technology in the store knows exactly what you took. They have amazing freshly prepared foods, and snacks, and all at a price point you would expect from amazon. I shopped there multiple times each day for my meals.
Location of hotel was excellent. You can literally walk to all of the best sites in under 10 minutes. Navy Pier, Miracle Mile, Park, etc...
Beautiful hotel and wonderful location for conference.
Had a room on the 29th floor and the view was nice, even without a water view. Location was great and was a nice hub for all the sites I wanted to visit.
Staff is helpful and accommodating.