Ace Hotel Chicago
What We Love
- The old-school photobooth, perfect for commemorating your visit
- The hooded bathrobes made of sweatshirt material—ideal for a Chicago winter
- Late-night snacking from the minibar, well-stocked with locally made charcuterie, Veruca Chocolates, and even gin from Chicago’s Koval distillery
What To Know
- Music at the rooftop bar can get loud in the evenings
- Request a skyline room for fabulous views
- Locals come to work in the lobby lounge; pull up a chair at a communal table and join them
- Free WiFi
A fantastic addition to the Chicago hotel scene, the Ace has set itself up in the chic West Loop neighborhood, where guests can look out the windows and see Google’s Midwest headquarters along with some of the city’s most raved-about bars. Ace Hotels has built a well-deserved rep for the coolest rooms around, with guest rooms that feel more like your hippest friend’s apartment than what might be expected of a chain hotel. The Chicago property is no exception, leaning heavily on the modernist look the city is known for: think wooden desks, a touch of Formica, rough-hewn ceilings, Bluetooth speakers, Rudy toiletries and Pearl+ soap, and leather touches by long-standing local company Horween. Some rooms even have turntables and a heap of vinyl records, while others feature acoustic Martin guitars. There’s an abundance of public spaces here, too, from a popular rooftop bar to the lobby lounge to a fifth-floor terrace with outdoor seating and its own sculpture garden. The local touches extend to the art collection. (It should be noted that the pieces in guest rooms were done by students at the School of the Art Institute Chicago, who were all paid for their work.)
In the Area
The Ace has a snug spot in the West Loop neighborhood, which has more than its fair share of dining and drinking options. The fabulous Aviary bar is conveniently located just around the corner—stop in for theatrical drinks cooled by ice balloons (popped by a server) and served in glassware you’ll want to steal. CH Distillery & Cocktail Bar, a little further on, is another must-visit for cocktail lovers. Glorified diner Au Cheval, with its dimly lit leather booths, dressed-up comfort food (eggs come with potato hash and duck heart gravy), and draft root beer, is ideal for soaking up the booze. Bonus: the Morgan Station subway stop is just two minutes’ walk from the hotel.
How to Get There
Working in the hospitality industry it’s my job to notice top notch customer service. The Ace Hotel blew my mind! My partner and I recently got married over the weekend in the west loop. We knew that we wanted to stay at the Ace Hotel. It’s totally our vibe and they have amazing restaurants and bars inside. Immediately when we arrived and utilized their valet service we were greeted by an incredible team who went above and beyond with our check-in of our car, bags and room. They even upgraded us and had a wonderful congratulation note with bubbly and snacks for us! How incredible!! Throughout the entire stay every single staff member we met asked how we were and were completely sincere. They cared about us and wanted to ensure we were taken care of. If I can say it truly felt like family.
We also had a fanastic experience at City Mouse which is their restaurant. We did a private room prewedding brunch with our family and friends. Their staff again were top notch!! So sincere and made our brunch absolutely fantastic. We had breakfast every morning during our stay as well and again the staff greeted us asking how everything is going with the wedding and family. The food was AMAZING!! Both dinner and breakfast. I recommend their two eggs meal for breakfast and for dinner doing a few options such as their trout, squash and chicken. So tasty.
Lastly, we had a phenomenal time for our prewedding bar meetup at the Waydown on their rooftop. We had a reserved space and it was so perfect. Lovely upbeat music. Our family and friends had such a great time!! Snack foods were tasty too and the view was incredible.
All in all my partner and I look forward to staying again and recommending the Ace Hotel to everyone not just because of the cool vibes and incredible perks such as food but most importantly because of their top notch service and sense of family!!
THANK YOU from the bottom of our hearts Ace team Chicago! We will see you all soon.
At first I loved this hotel until I met the bartender upstairs. He was extremely racist and said many anti - Semitic remarks. I was stunned how blatant these remarks were made and how no one else sitting next to us said something to him. I went down to the lobby and told them what happened and they said they would get the manager. I waited in the lobby for 40 minutes until he was a no show.
I hate writing bad reviews but when a hotel is extremely racist you have to put it online so others won’t be hurt by the same racism that happened to me and my friend.
Very good experience. The staff is very accommodating. I wanted to reheat my pizza but it is against kitchen policy to heat outside food. The concierge was able to find another microwave and had room services hand deliver a full microwave to my room. They did not give up on me despite checking 3 locations for a microwave.