4.5
Very Good 2119 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Renaissance Paris Arc de Triomphe Hotel places you in the heart of Paris, minutes from Arc de Triomphe and close to Eiffel Tower. This 5-star hotel is close to Galeries Lafayette and Notre Dame Cathedral.

Rooms

Make yourself at home in one of the 118 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and tour/ticket assistance.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can take in a garden view, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Paris? This hotel has 1711 square feet (159 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Renaissance Paris Arc de Triomphe Hotel
39 avenue de Wagram
Paris, 75017 France

Reviews

Great Hotel lousy service
Z9129EIjohnb

I recently went to watch how to be a Parisian in an hour. This typifies this hotel as they just cannot get room service right.

First morning they missed 3 items off the order, by the time they got them back to us (22 minutes) the rest of the breakfast was cold, so we eat what we could.

The Guest Services Supervisor (Mary) asked what I need to fix it, which is unbelievable as they are the ones that should be saying how they will fix it. As a nice touch we got a small bottle of champagne and chocolate covered strawberries in the evening which made us forget the issue...

Next morning, breakfast is ordered, when delivered it is delivered on a tray with nowhere to put the tray, but the floor. I felt sorry for the girl who was given this task to deliver as the hotel doesn’t know it’s rooms.
Asking for a trolley to eat breakfast meant that the breakfast would again be cold so, he we go again.
To add to the disappointment they ran out of orange marmalade (specific request as it was delightful the day before to eat cold toast). The guest services manager (Guillaume) called and said it will be corrected. Approx 25 minutes after the initial mistake we got the breakfast on a trolley with Guillaume delivering along with the lovely girl.

All is OK, but for the second day no plates to butter the toast but I guess that also is to much to ask for a four star hotel.

The management just don’t care as they only work weekdays and the issues guest have are not known to management and thus not fixed.

I wish Marriott cared enough to publish an area on the website so complaints could be shared, and maybe problems are fixed or exposing the fact management see they are far to important to work weekends.

I am only a Gold Bonvoy member but if this continues I will have no status and they have lost another customer. Marriott management should go to see ‘How to be a Parisian on one hour’ as this is so apt...

Not a great experience but a lovely hotel and location...

John

Some problems
lokmagee

While it's really close to the heart of Paris, there are some things about this hotel that really grate on me. My room was very good, with a bay window, and the usual amenities of supposedly a top notch hotel. The downside of my room was that if I used the loo and flushed it, the flush lasted forever and kept me awake at night, although I did say to one of my colleagues it sounded like a waterfull and wasn't particularly eco-friendly. One criticism I'd make, but this applies to very many hotels I've visited, is that if you are trying to work using a PC and a "pointing device", the mice don't work on glass surfaces. Also, it took a while before you could figure out where to charge stuff. I discovered it. The staff were extremely friendly, apart from one barman who was decidedly snotty. I was so taken by surprise that I didn't have a riposte until I thought of one the morning after. The rather expensive breakfast leaves much to be desired, although, again, the service was extremely efficient. It's not often I write negative reviews about hotels, but I think my score of "average" is quite generous, really.

C'est très magnifique!!!
love2explore3242

If you are looking for a fabulous hotel with amazing and caring staff, please look no further than Renaissance Paris Arc de Triomphe Hotel. This boutique hotel is stunning, clean, and the Marriott family there is extremely warm and friendly. They went above and beyond for my husband and me. Marie Le Roux, Tiago, and Rachida took the time to listen about what we were looking for regarding our experience and followed through with flying colors. Our room was upgraded, the food was fresh and delicious, and we had a fun and romantic Parisian experience. I loved this hotel and staff so much that I will be returning this summer.

I recommend very highly, and I have stayed at many hotels around the world.

Best,
Jen & Scott Shuster