Pullman Paris Tour Eiffel
What We Love
- The location at the foot of the Eiffel Tower, a couple of blocks from the Champs de Mars
- Even the gym has incredible views stretching from Montparnasse to Montmartre
- The Cali-fusion fare at FR/AME brasserie
What To Know
- Although families can stay in connecting rooms, the hotel is better for couples or business travelers
- Not all views are created equal. While many include the Eiffel Tower, the Classic Rooms offer views of the garden or neighboring hotels
- The property was completely renovated in 2014
- Pets are permitted for a fee
- Free WiFi
- Parking On Site
- Room Service
Within spitting distance of the Trocadero and the Champs de Mars, the Pullman Eiffel Tower is located right near Paris’s most famous landmark. The property was revamped by Christophe Pillet in 2014, and the look is contemporary urban with plenty of slate-gray fixtures and fittings livened up with bright primary colors. The vast ground-floor lobby features giant screens, oversize floral displays and a connectivity zone for the business-inclined.
Bed and Bath
Sleek yet simple, the guestrooms feature exclusive photography by Patrick Tourneboeuf of some of Paris’s finest buildings. Deluxe Rooms come with gadgets like in-room iPads, while all have flat-screen TVs, Bose sound systems and C.O. Bigelow lavender and peppermint products in the bath or shower rooms (some of the Classic Room bathrooms have yet to be updated and feature caramel marble). Many of the rooms feature balconies with views of the Eiffel Tower.
The hotel’s hip ground-floor eatery, FR/AME, takes you from central Paris to Baja California through its menu (ceviche, tacos, grilled octopus) and decor (sleek, long marble bar, colorful ceramics, glass-encased champagne bottles). Breakfast, served on the basement level (there’s an outdoor terrace for the summer months), covers everything from classic croissants to full English breakfasts or healthy fruits and yogurts. Even if you’re not a gym bunny, you should head to the gym for unrestricted views of the Trocadero. There are also some rather funky conference rooms for creative types who crave edgy meeting spaces.
In the Area
Start with the obvious sights nearby, such as the Eiffel Tower and the Champs de Mars, the Seine and its cruising bateaux-mouches, and the Trocadero beyond, or museums such as the Quai Branly and the Musee d’Orsay. Once they’re ticked off the list, venture into the very chic 7th Arrondissement and sample real Parisian life, especially the local markets such as the one on the Avenue de Suffren or on the Rue Cler, which is considered one of Paris’s most charming.
How to Get There
We stayed here for three nights, arriving around 5pm on Monday. Our Trocodaro suite was on the first floor, with a lovely view of the Eiffel Tower from the balcony of the sitting room. The balcony of the bedroom was just a view of the hotel.
I had arranged for a bottle of champagne to be in our room for arrival, and the pullout sofa bed to be made so my son could sleep on it. Neither had been done, and it took quite sometime for a member of housekeeping to come and put sheets and pillows on it. I called to ask about the champagne, and was told I hadn't indicated when I wished it, so I requested it be brought the following evening at 6, as we were about to go to the FRAME restaurant for dinner.
The staff of the restaurant were reasonably friendly and attentive and the food was good.
The following morning we went downstairs for the breakfast buffet, and was met by a friendly lady who informed us that breakfast was not included, despite me booking breakfast for all our days there, in advance. I said that was incorrect, and she apologised, escorted us to a table and invited us to sample the buffet. The buffet selection was quite good.
That day, we spent doing the Big Bus tour, arriving back at the hotel after 6, and found our bottle of champagne chilling in our room along with a dish of peanuts.
On Wednesday morning, once again we had the breakfast buffet, and once again had to correct the staff member who tried to charge us for breakfast.
I again went to reception and explained that there was some confusion with our breakfast booking, and they checked the system and agreed that it was included and apologised for any inconvenience.
We checked out around 8am on Thursday morning, and had some changes on our room phone which we didn't use, and for multiple drinks from the mini bar, which were incorrect. They cancelled them all without questioning.
Upon arriving at our next destination 6hrs later, we discovered that we had left my sons wallet in the room safe, and I emailed them asking if they could located it. They emailed back later that day to say that the wallet had been located and I arranged for them to send it to our friends in the UK who we would see in a week.
Oh, I almost forgot, there was a smartphone in our room for us to use at no charge, which came in handy when tying to locate places using Google Maps, or calling a taxi.
All in all, it's a great location, and we had no problems with the staff. I'd stay here again.
With the exception of one young Parisian, Maurice, who organised within 1 hour of our arrival diabetic meds my husband needed, all other reception staff & managers were just plain rude, unhelpful, gave misdirections & shrugged shoulders at any query. I asked about the Big Bus tours & 3 Reception staff said they’d never heard of them. Yet the bus could be seen from our room in the next street. They pretended not to speak or understand English, yet I did hear English being spoken. I did attempt to speak basic French. I had heard that the French could turn their noses up to people of English origins but I never expected them to be so so rude & ignorant. the Pullman is definitely not value for money. If you ever travel to France, remember that you are completely on your own.
I would say the check in process was too long disappointing since our rooms were not ready until 5pm and after an overnight flight it made for a very long day. If you are going to spend the majority of your time around the tower area this hotel has a fantastic location. The rooms are nicely appointed and balcony view of the tower was spectacular. There is no pool at this hotel. As far as value for dollars, it was ok but I would look at other options next time around.
then this is the hotel for you. So if the good news is the close proximity to the tower, then the bad news is... the close proximity to the tower and all of the tourists walking blindly while focusing on their cameras, waving selfy sticks, guys selling kitchy souveniers, constant crowds. The hotel itself was very clean, the rooms were large for Europe and comfortable. The front desk crew was inconsistent. They seemed to be understaffed (there were always lines) and some may have been training because twice we had people who didn't know how to do what we needed them to do. The restaurant was pricey and had a small menu, but the staff was very friendly. In retrospect I would have chosen a hotel closer to the museums with a little more character.
The Pullman Paris Tower Eiffel has a perfect location in Paris; if you want to walk around the Seine River, the Tower Eiffel, Plaza of the Concordia.
We visited Paris for the Bastille Day on July 14th, France’s national day, just a perfect location to watch the parade, and even better to watch the fireworks at the Tower of Eiffel.
The hotel would benefit from expanding staffing; it is evident, it is understaffed!