Paris Marriott Champs Elysees Hotel
- Free WiFi
- Parking On Site
A stay at Paris Marriott Champs Elysees Hotel places you in the heart of Paris, minutes from Lido and close to Arc de Triomphe. This 5-star hotel is close to Eiffel Tower and Galeries Lafayette.
Make yourself at home in one of the 192 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Paris? This hotel has 6017 square feet (559 square meters) of space consisting of conference space and meeting rooms.
How to Get There
I had to ponder on what I would write for this review. My husband who is in some special category of Platinum Elite due to the extensive travel he has completed over decades staying at Marriotts was with me. First, the entire Staff was definitely category 9 level. Security posted at the entrance really made us feel secure...they took their job seriously. Note that we both have travelled extensively all over the world. This is the second worst Marriott we have ever stayed at in over 20 years. When he booked this hotel (which Marriott lists as a category 9) we expected a category 9 hotel. For example, the same level as the Cotton Hotel in Barcelona. Upon arrival, we had to track down a bell hop because there was an outdoor Marriott cafe which was between the hotel and the street so they did not see us with our luggage. We sat in the lobby waiting for an opportunity to check in because there was one counter with one person for Elite members and one counter with two persons for the other hotel guests and the 3rd counter desk was the concierge. The lobby was nice and check in staff was very polite. Of course, we arrived in the morning (10:00 am) and checkin wasn’t until 3:00 PM: however, due to my husband’s status they were expediting our room with a free upgrade.....NOT. We waited for HOURS....we ventured out. Ate lunch etc. came back late afternoon. Way past 4:30. Room was still not ready. I fell asleep in the lobby and that was the last time I looked at my watch before I was awakened by my husband. Finally, our room was ready. When we arrived to the room....OMG....what a major disappointment. It was such a (tiny) dump. I mean (not exaggerating) there was no room for our suitcases. So now this is our perspective. Note that we are the type of people that has a neat and clean home. So stains on the carpet bothered me. The sewer smell in the room bothered both of us. The bathroom was dirty....hair everywhere....and not ours. Shower and sink appeared grossly in need of a deep clean. Not enough towels for two people. The room FELT dirty. We had to stay in that room for one night. I was bitten on my leg multiple places (still have bumps 2 1/2 weeks later). Going to dermatologist for it. We were moved the next day after my husband complained. The second room was still a dump but after researching where we could move to - we resigned ourselves to this hotel. Unfortunately for us it was Paris Fashion Week and Bastille Day was coming up. So the good hotels were booked. I will say the room we walked into smelled musty but not like sewer so tolerable. Did not encounter any additional bug bites. Telephones worked periodically which was frustrating. I had to place a towel on the shower floor so that I could take a shower. However, when finished with the shower, and then open the shower door...the backed up water flooded the bathroom so we always had to ask for extra towels. Definitely bring Lysol and antibacterial wipes to wipe down the remote control, phones, light switches, toilets etc. Maybe Lysol or Febreze spray. As for the towels. They are so cheap. They lint up so easy and the lint gets everywhere so bring a large lint roller! And they never leave enough towels. Always had to track the maids down to grab towels. We had a bathroom rug the first night...never saw one again. The hotel does not have movies on demand and recommend bringing your own on a tablet/computer unless you like watching 70’s movies that are really bad (think B- movies). One other important note, this room overlooked the courtyard which always seemed to bustle with loud guests when we had to get up early. One day we came home in the afternoon so we could take a nap after the noise kept us up. We busted up laughing because the courtyard was filled with loud guests again. No nap. So why does Marriott lists this hotel as a 9? It has to be because of location. So with that being said Marriott should list as a Category 2 with an upgrade due to location so that guests can decide if this hotel is for them. We saw some reviews that stated it needed to be updated. I don’t think that is necessarily true. It needs better towels, mattresses, bedding, a good deep cleaning, carpets in the room shampooed regularly, pest control, painting touch touch ups, bathrooms recaulked etc. light maintenance. Basically the hotel needs more housekeeping staff, environmental training, an engaged housekeeping manager, larger maintenance staff, quality control etc. I mean the vacuum cleaner the housekeeping staff was using was pure junk....it was the culprit of the musty spelling room and am sure spreading bugs around. However, even if the hotel managed to accomplish all this - we would never stay here again unless it had a MAJOR remodeling overhaul to include retrained housekeeping and maintenance staff. Lastly - the 44 Euros per person breakfast is okay the first couple of days but gets old because the buffet serves the same exact items EVERY day which is a bit unusual but probably keeps costs down. Our routine every morning was to count to three and flip coffee cups over....to see who lost. That is who had the dirty coffee cup. We had to check plates constantly to ensure it was clean. Now here is where this hotel would not pass a health inspection in the US....all the food is open with no sneeze guards nor temperature control for some of their food items. Note that this hotel has guests from all over the world and is extremely busy. People constantly traverse next to the food. We watched people stand next to the food eating, sneezing and coughing etc. Um yum? However, once again, the restaurant staff was super nice. So what do you do?
Never before has a hotel been so disappointing in its level of service, cleanliness and general maintenance. The Marriott Champs Elysee is downright grubby, grimy, filthy and undeserving of its 5 star status.
We waited quite some time to receive our rooms which were still being cleaned when we checked in after 1 pm. Despite my husband being an elite member, they couldn’t honour our room type requests or offer an upgrade.
The one room smelled mouldy and was in desperate need of cleaning and a vacuum.
The other room had strands of hair everywhere in the bathroom, a blocked shower and a dirty carpet. Despite requesting housekeeping to clean the bathroom, vacuum the carpet and to dust the room we returned each day to find our room in the similar condition to the previous day.
I discovered a bit of dirt in the corner of our room. It stayed unchanged for the 5 nights we stayed at the hotel. After the second day, I decided to keep it a means of reference and evidence to show anyone that plans to stay at this particular hotel. If you do decide to stay at the Marriott Champs Elysee and happen to get Room 426, please let me know if you find the dirt in the picture. I wonder for long it was there before we arrived?
The staff at breakfast, despite trying to hold it together barely managed to. Items that were finished at the buffet were not replenished quickly or without someone having to request it. Orders took extremely long to arrive, and not once were any of the menu items the same as the previous day. Overall, breakfast was badly managed, poorly serviced and buffet options remained unvaried with no consideration for gluten free or lactose free options.
The hotel was a great walkable location to many restaurants, sites an shopping. We also enjoyed a front row
view of the Le Tour de France from our hotel. Our stay included a delicious breakfast with lots of options for our family of five. Beds were comfy and both our rooms were neatly decorated.
I stayed here with my family of 4 for two nights in July. The rate was incredibly high, even with a AAA rate, but I booked it because it was one of the few places I could find that had a family room.
The location is right on the Champs in between the Franklin Roosevelt and George V Metro stops. It is close to all the high end retail, but also is just around the corner from a Burger King, pharmacy, and a Monoprix when you need something and don’t want to pay an arm and a leg.
Check in was fast and we got free bottled water. They did ask to see my AAA card since I was using the rate. We were notified about the restaurant and the breakfast rates which were ridiculous, as one would expect. We did get a Wifi code to use.
Our family room was number 227. It was a very basic room with 2 double beds. Basically looked like any Courtyard Inn you would find in US with 2 beds. Bathroom has separate shower and tub with L’Occitaine products. The bathroom showed a lot of wear and tear with things such as hard water stains in the tub, shower door didn’t close all the way, and water pressure in toilet was very poor. You could see the grout was a bit dirty in the room as well.
The view was of the internal courtyard, nothing special. Before we left at, I used the app to ask for more bath towels and products to be sent to room and left there while we were on tour. There weren’t enough of either for 4 people. When we came back 5 hours later, they hadn’t been delivered. I texted again and no response and then called down and finally someone delivered them. The delivery person was a bit rude at the door. The next day I got a message saying they were having problems with the app and if I still needed the products. Seems like poor communication and coordination.
On first night we noticed some small bugs or flies in room and later my wife got bit while laying in one of the beds. Within a few minutes she was scratching like crazy and she had red streaks all over the side of her body.
I would not stay here again at the prices they charge. I feel like the location is he only real plus for the property and they use it to justify 5 Star price with 2 Star hard product and service.
We stayed 7 days. Very centrally located and beautiful 5 Star hotel. Unfortunately their buffet breakfast doesn’t match a 5 Star experience. Service has been spotty but doable. Today’s experience was horrible. Arrived just before 10 am. Buffet is supposed to finish at 11am but food wasn’t replenished, omelette station was constantly empty, even had to ask for plates. What a mess. Complained to front desk manager. He said he would talk to the restaurant manager. Manager? Never saw one. Maybe he was hiding in the back from total embarrassment.