Hôtel de Crillon A Rosewood Hotel
What We Love
- Fantastic central location on the Place de la Concorde
- Centuries of history; this is where Marie Antoinette took piano lessons
- Updated amenities including WiFi and flatscreens TVs
- Exquisite dining, including brunch at Les Ambassadeurs
- Ornate gilded style in the public spaces
What To Know
- Rooms can vary in size and decor
- This is a grand, traditional hotel; those looking for a cutting-edge scene are better served elsewhere
- This is a five-star property with five-star prices on site
- Free WiFi
The Hôtel de Crillon is Paris at its most majestic, a grande dame hotel that embodies traditional French design with white glove service to match. It’s impossible to ignore the historic feel of the place: one enters through a soaring with caramel-colored marble ceilings, crystal chandeliers, and massive urns of red roses. Everyone from King George V to the Dalai Lama and Madonna has stayed here, and Marie Antoinette took piano lessons in the ballroom that now bears her name. The 147-room Crillon has a certain lived-in feel but, refreshingly, was updated in 2004 from its 18th-century roots with modern amenities like WiFi and flatscreen TVs. Even in Superior Rooms, crystal chandeliers hang from high ceilings, walls are painted soothing shades of Wedgwood blue, stereos are set to classical, and many of the floor-to-ceiling window views are of a manicured courtyard. The hotel’s weekend brunches at Les Ambassadeurs restaurant are a highlight, attracting an international mix of stylish Parisians and hotel guests. While there are many historic sleeps in the City of Light, if you’re looking to explore more of Paris, the Crillon is the perfect place to start.
In the Area
The hotel is just a short walk from many of Paris’s notable landmarks, like the Louvre and Les Tuileries. Fight the lines and order a super-rich cup of hot cocoa at Angelina at 226 rue de Rivoli, equidistant between the hotel and the Louvre. For a heartier meal, secure a reservation at La Société, an art-sprinkled, ultra-chic restaurant designed by Christian Liaigre and tucked away in a 19th-century building at 4 Place Saint-Germain. Afterwards, you’ll find retro tunes, a fashionable crowd, and plenty of cocktails at Le Montana at 28 rue Saint-Benoit. Money still burning a hole in your pocket? Hit the Rue du Faubourg Saint-Honoré to pay homage to the world’s best fashion houses — Dior, Chanel and Hermes, to name a few.
How to Get There
Walking into Hotel de Crillon is like walking into a fairytale, updated refreshed fairytale. The decor is elegant (a casual elegance) and exudes warmth. The team of designers did a spectacular job!
While the hotel is truly spectacular, with great attention to details, the turn down service was not up to par for a hotel of this caliber (to that of any hotel providing turn down service). Two of our five nights we did not receive turn down service and returned to our room late at night with wet towels left on the floor and no water in the room. Also of note is that our room key did not function 4 of the 5 days of our stay and other guests experience this multiple times as well.
The particular stand-outs are the exceptional concierge team and the outside front men who were always at the ready. Thank you Sarah, Olivier, and the others whom I'm sorry I don't remember the names of. You were all fantastic and added greatly to our wonderful visit to Paris.
The decor, both preserved and refreshed, is fabulous with great attention to small details. Hotel de Crillon is exquisite, creating a feel of casual elegance throughout the entire property. The rooms are warm and soothing, with fabulously comfortable bed and linens.
Unfortunately, one evening a server at the bar lounge argued with me regarding a food item not coming out the way we ordered. It was quite surprising. We chose not to let it damper the evening and move on as quickly as possible.
With improvement to housekeeping and ensuring key cards function as they should, Hotel de Crillon is sure to be a standout amongst the grand palaces of Paris.
With all said, we had a enchanting stay and would consider returning. The location is great. We walked almost everywhere.
We were last at Hotel de Crillon several years ago, during renovations. Now, with the renovations complete, this property is a shining gem! Get past the fact that it appears to sit as part of a traffic circle (which it sort of does). Once you go inside, you're transported to an absolutely beautiful luxury hotel. The bar alone is well worth a visit!
I would like to say everyone’s experience is and will be different but this is mine. The stay started off amazing, after arriving from the ritz, the doormen at the front was efficient and friendly. The check in concierge was efficient and wonderful. We were happy we were upgrade to a premier suite the gesture was amazing. While the room was not ready, we went out shopping and left the hotel. Since there was a change of plan, I inquired if I can extend the stay by one more night. The reservation depart was not reachable, so the agent told me she would find out and let me know. amazing. Now returning to the hotel, the room was ready and we were happy to check in. I inquired about extending the stay again. The agent told me I should call Amex directly since I booked through them. However, I called Amex before arriving and they told me to talk to the hotel would be most efficient. I pressed the agent a little more, asking if I could just book another night on the Amex travel and be fine with it. I might be more firm and agitated when discussing this, but I didn’t mean to be rude in any manner. In the end, I felt it was easier to move to a different hotel. Not a big deal. However, the agent definitely seemed agitated by this interaction and seemed upset by it. She took us to the room and asked the pleasantries. I tipped her as is the custom. However, we would have appreciated it if more information were given on what’s going on in the hotel, since it’s our first time staying here. What truly made the experience terrible, I felt the interaction was typical of any hotel stays and i don’t believe I was ever rude to her, and I even tipped her. However, the two days, we stayed there we saw her several times, I smiled and greeted her as customary but was responded with a cold response. Perhaps I upsetted her? The suite was nice, however, you can feel the metro rolling through every 10 minutes at night. The lock on the door didn’t lock. I felt rude to bring it up to your agent, because I would be troubling her more. As she is not happy to see us. Needless to say, we didn’t use any of the credit that comes with Amex or the spa credit. We did take advantage of the late check out as we moved to the mandarin. What’s even more upsetting, it was our honey moon. No one through out the stay proactively asked. We are not expecting anything special but a simple acknowledgement would have sufficed. Needless to say, we did not feel welcome or special at the crillion, I would not stay here again nor recommend it to anyone.
This was the second time I stayed at Hotel de Crillon. The first time was a year ago and the experience was exceptional. This time, however, it was one disappointment after another. I booked my reservation through American Express Platinum which includes several benefits, including early check-in and 4 pm checkout (guaranteed). When I arrived, the room wasn't ready but was told to return at 3:00 and the room would be ready. This was fine with me so I went for lunch. When I returned at 3:30, I was told that I would need to wait another hour for my room. The front desk appeared to be disorganized until another associate stepped in to offer us a drink in the courtyard and ensure us that we would have our room within 10 minutes. The room was quite nice, the beds are amazing and the room on the courtyard was quiet and relaxing with wonderful details throughout. We spoke to Frederik, the concierge, to make a reservation the following evening. He told us that it was Fashion Week so the restaurant we requested would only take reservations on the morning of the booking and that he would make the call the next morning. When I spoke with him the next morning, he said that the restaurant was fully booked and then proceeded to argue with me that it was Fashion Week!!!! I understand that it is Fashion Week, but he could have offered an alternative rather than leaving the guests without anywhere to go. After speaking to another concierge later in the day, I understood that the restaurant knows the numbers of the concierges and will not accept reservations from them. Had I been given this information by Frederik, I would have just made the call myself since I have dined at this restaurant often. Again, the concierge staff had the attitude that they just couldn't be bothered....after all, it's Fashion Week!!! The rest of the stay was good, but then it began to go down hill on the day we were to check out. I called the front desk in the morning to confirm that we could check out at 4 pm. We were told that it was no problem since it was guaranteed. We proceeded to make our plans for the day and then received another call later by the front desk to say that we had to get out of the room early because it was Fashion Week!! I explained that we were already told that we would have the late check out (after all, we had a very late check in). The front desk person proceeded to try to argue with me like I was an idiot....after all, it's Fashion Week!! So I asked to speak to the General Manager and then the front desk manager said that he didn't understand. Finally, we had the problem resolved and sat down to breakfast. The breakfast room was utter chaos. The person sitting next to us was waiting 20 minutes for his coffee after asking 4 times. Our breakfast order was mixed up receiving avocado but no poached eggs or items ordered never arriving. I understand that the restaurant was busy that morning, but it's not like it was the first time that the hotel was fully booked. We then proceeded to go to the fitness center and thought we would go to relax in the sauna afterwards...only to find out that there was no sauna or steam room in the hotel or in the spa. Apparently, the architect forgot about it and they are planning on adding one in 2019. Having stayed in 5 star hotels around the world, the Hotel de Crillon really needs to up its game if it wants to be in the same league as other 5 star hotels. I will likely stay elsewhere next time I'm sorry to say.
We are currently staying at the Crillon and I have to say that the hotel is beautiful. The staff is extremely friendly and efficient and they attend to your every need. It is currently fashion week in Paris and many people from the fashion industry have been staying here. No obvious distinction was made between us and the famous people. Everyone is treated with the same degree of respect which I truly appreciate.