Castille Paris – Starhotels Collezione
What We Love
- Located on a quiet street in the 1st Arrondissement
- Beautiful courtyard with murals, mosaic tiles and a fountain
- 24-hour room service
- Free access to the renovated fitness center
What To Know
- L’Assagio, the on-site Italian restaurant, is closed for lunch and dinner on weekends (and certain holidays)
- High-speed WiFi is an additional $26 per day
- A city tax of $4 (€3.30) per person, per night, will be collected by the hotel at checkout
- Free WiFi
- Parking On Site
- Room Service
Refined but not stuffy, the Castille Paris has an enviable address on Rue Cambon in the swanky 1st Arrondissement of the City of Light, right next door to Coco Chanel’s original design house. Under the direction of Italian designer Elisabetta Fabri, three private 18th-century residences were seamlessly combined to make one hotel. Gone are the expansive foyers and grand staircases you might expect at other Parisian hotels; instead, you get modern style and rich woodwork, with furniture you can sit on without asking permission.
Bed & Bath
There’s a distinct difference between the two wings, which house the 108 guestrooms. The Opéra Wing features contemporary Parisian design with Baroque elements, such as Renaissance-style portraits in gilded frames. The Rivoli Wing takes inspiration from Coco Chanel (who famously worked just down the block in her heyday), with a palette of black, white and beige. Superior and Deluxe Rooms overlook Rue Cambon or the courtyard and are kitted out with wooden parquet floors and marble bathrooms stocked with Starbeauty products.
With an Italianate fountain as its centerpiece, the sun-filled patio turns into a natural spot for gatherings and a glass of champagne among the well-heeled guests. Elsewhere, there’s a well-stocked fitness center and an Italian restaurant, L’Assaggio. The menu focuses on classics such as ravioli in truffle butter and sea bass with potatoes and olives. If you’re in the mood for small bites, stick to the bar and salon, where you can grab an espresso, tea or old-fashioned cocktail, like a gin fizz.
In the Area
Want to feel like a real Parisian? Catch a performance at the Opéra, just a few blocks from the hotel. Just behind the Opéra, try a Paris must-have, a macaron, at the iconic Dalloyau; it’s been open since 1682 and has some pretty cracking views. But for arguably the best view in the city you should pay a visit to Sacre Coeur in the hilly neighborhood of Montmarte. A good place to start a night out on the town is Les Trois Baudets, a trendy venue that plays host to a number of acts throughout the year.
How to Get There
The hotel and physical room itself was outstanding and beautifully decorated. The concierge staff were also extremely helpful and knowledgeable. However, there were several amenities listed on the hotel website that were supposed to be included in our Duplex Suite room that were not. We were charged for mini-bar consumption when the site says that this room comes with "free minibar snacks and soft-drinks". We also never received the welcome amenity of sparkling wine or the farewell gift both listed on the website. No one seemed to know anything about the advertised "pillow menu" either. In addition, the complementary mineral water was never replaced after check in. The lack of these services and amenities was very disappointing for a $600+ a night room.
Perfume smell in the lobby was a bit strong. It would be nice to get a complimentary 2 bottle of water in the rooms each day. Housekeeping did a great job cleaning although it was done later on in the day. It always seemed turned down service was right when we returned to our room for 3 days consecutive, not sure if they waited for us to come back so that they would not have to do it. Common areas - lobby is a bit small. Someone was smoking in another room and it was coming through the vent, I am very worried about second hand smoke. Also no exhaust fan in the bathroom and I did smell a bit of mildew. I am wondering if they just keep painting right over that. I visited the Ritz and Mandarin and those 5 star hotels were much more elaborate. Overall this felt like a 4 star (which is not bad) vs a 5 star.
I am five months pregnant and was advised by my doctor that I couldn't travel internationally. The staff could not have been more rude and clearly didn't care at all- how is this "hospitality?" Not only did they not care to help - as if I was wasting their time- but they were completely inflexible. In fact the manager left me in tears! Every other hotel -and even my flight - did everything to help and refunded my money. I am appalled that what's supposed to be a five star hotel would treat people like this! Do not book here. Plenty of other hotels with true customer service.
We found Castille Paris hotel on Trip Advisor and booked for a long weekend with our 20-something daughter. It's hard to find a hotel in Europe with room for more than 2 people, so we were happy with the Jr. Suite. I emailed the Concierge staff a few days before to arrange something special for my husband since we were arriving on his birthday. Audrey was so helpful to arrange a small chocolate cake. Much to our surprise when we checked in, we had been upgraded us to a gorgeous Executive Duplex Suite, and when the amazing birthday cake arrived it was accompanied by the most delicious macaroons and champagne! Benjamin, the Front Office Manager was attentive and provided exceptional service. The room was spacious and beautiful. Our daughter had a full bath downstairs. Also downstairs were 2 sofas, one was made each evening into a bed, and a dining table. Upstairs we enjoyed ample closet space and a large bathroom with walk in shower and soaking tub, a toilet and bidet, and a warm towel bar. My only complaint is my pet peeve in hotel rooms - horrible lighting in the bathroom! The bath downstairs was nice and bright. Another very nice surprise was the complimentary phone. We took it each day to use as our navigation, phone and internet, allowing us to never have to use our International cell plan. The hotel breakfast offered a large array of choices. Depending on the time of day and how busy they were, service could be spotty. But the staff there was courteous and worked hard. The bar staff were also top notch. The location of Castille is also extremely convenient to many sights and 2 Metro stops. We walked or took the Metro every where.
Unlike several of the previous reviewers, we thoroughly enjoyed out stay at the Castille Paris. We had booked a Superior room which we knew would not be large but the furnishings and amenities were first class and the room was quiet pursuant to our request for a quiet room location. The hotel staff were courteous and efficient in responding to our questions and requests. The breakfast buffet with made to order omelets was good and we observed the staff replacing food items as needed. Halfway through our stay the staff reached out to us upon our return from a day of enjoying Paris to ask us if we objected to being moved because the service staff had detected a potential water leak problem in the bathroom. They upgraded us to a Duplex Jr Suite with the bedroom upstairs, several bathrooms, generous storage space and a living room area downstairs. They could have moved us to a similar superior or deluxe room but they stated when the problem is caused by the hotel, they always attempt a generous upgrade. The hotel is located next to Chanel just off Rue St. Honore and across the street from the Ritz which fronts Place Vendome just around the corner. The sole negative, which is beyond the control of the hotel, is the building next store is undergoing major renovation and based on your room location you may encounter daytime construction noise starting about 7:30 a.m.