94%
Members Recommend
4.5
Very Good 1175 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location near the train station and major tourist attractions
  • Great for single professionals looking for a sophisticated night scene
  • Edgy design includes silver headless-swan-shaped chairs and a mirrored reception desk in lobby
  • Deluxe Rooms come with a Nintendo Wii
  • No need to leave for a great meal; the hotel’s restaurant serves a lavish breakfast spread and gourmet lunches and dinners

What To Know

  • Neighborhood around Central Station is seedy in parts, especially at night
  • Staff is young and hip but sometimes inexperienced
  • Back rooms don’t have great views; ask for one overlooking Gutleuterstrasse
  • The hotel’s restaurant is pricey
  • Rooms, with their palette of black and purple, are rather dark
  • WiFi is free, but high-speed internet is an additional cost of $21 for 24 hours

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
City Drink Fitness Hip Modern Scenic views Spa Wellness Lobby Architecture daylighting headquarters convention center glass overlooking

Overview

The Review

With a stay at Roomers in Frankfurt (Bahnhofsviertel), you’ll be minutes from Liebieghaus and close to Staedel Museum. This 5-star hotel is within close proximity of Jewish Museum and English Theatre.

Make yourself at home in one of the 116 air-conditioned rooms featuring iPod docking stations and minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Partially open bathrooms have rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Take advantage of recreational opportunities offered, including a spa tub, a sauna, and a fitness center. Additional features include complimentary wireless Internet access and a fireplace in the lobby.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary high-speed (wired) Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Frankfurt? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Roomers
Gutleutstr. 85
Frankfurt, 60329 Germany

Reviews

4.5 Very Good 1175 Reviews
Decent hotel but shame about the noisy air con in rooms
Reviewed 3 weeks ago

It's a decent enough hotel and the staff are very nice.
However, noisy air con in rooms is not acceptable. I heard others saying the same at breakfast. So sleep quality not good.
The breakfast is quite good - but I always worry about meat on open trays when flies are landing on it.

Main-hattan
Reviewed 4 weeks ago

This hotel fancies itself as a hype destination and achieves it up to a point.
The restaurant bar open s out onto a secluded garden, the music is col, the waiters are smart.
Other than that it's... the Intercontinental. so you know what to expect!

High Design Low Functionality
Reviewed 1 month ago

I was excited to try this hotel because the design looked great and the reviews were good. However, in the end it disappointed.

Yes, the hotel looks nice, with a very modern design and a good location near to the central train station. The bed was comfortable with high-quality linens and down duvets. The pillows were also perfect for my tastes. The good news ends there.

The AC in my room was loud and blowing a lot but in the end failed to cool the room at all. It was 24C in my room when I arrived. Despite setting the temp to 19C, it remained 24C for several hours. I called the front desk and they sent the doorman (what does the doorman know about AC?). He knew nothing about the AC, but set the desired temp even lower to 10C and said "in 30 min you will have it at 19C". Well all night I waited and sweated and didn't sleep well, and when I woke up it was down to only 22.5C. I know Germany is generally anti-AC, but this is unacceptable for a 5-Star hotel. I should be able to have the room set to the temp of my choosing, and this affected my sleep, which is a cardinal sin for me in a hotel.

The room was small and I know the benefits for Bonvoy members at Design Hotels are very UNCLEAR, but the website says I should get an upgrade. I don't think I did. It wasn't mentioned, and my room looked very small and basic (also according to the plan on the back of the door).

I asked for a late check out (another Bonvoy benefit which, according to the website, I should get even at Design Hotels as a Titanium Elite until 4 PM). I was told I could have 2 PM, but if I wanted 3 PM (which I had asked for), there would be a charge.

In my room there are large pump bottles of the hand soap, shower gel, conditioner, and shampoo (as opposed to little ones that get refreshed each day). I'm OK with that, but the shower gel pump and hand soap pump did not work. I tried to figure it out and pump and pump, but nothing would come out. I called and they did send someone to replace them. Not a big deal, but for a hotel that seems to want to be this cool and high-end, they need to pay better attention to the details.

Also, I noticed something opened and half-eaten in the mini bar, which was neither discovered nor replaced before my arrival. I left it alone (not my problem), but again shows a lack of attention to detail here.

At check out no one asked how my stay was (isn't this a standard question?).

This hotel is recommended for those who prefer form over function and who might not care greatly about great service or the details. For me, I'll stay elsewhere next time I'm in Frankfurt.

Deposit never returned
Reviewed 1 month ago

I stayed here for one night in May, when you checked in they took a 100€ deposit on your credit card which would be returned to you when you check out. It has now been more than 2 weeks since I checked out and I still have not yet received my deposit back. I've had many email conversations and phone calls with the staff which has been a very time consuming process and still no one can confirm when I can receive my deposit back. I've even spoken with my bank who provided me with a proof of the transaction that shows the deposit has not been taken from my credit card and has not been returned to me but still no one at Roomers can confirm when and if I will ever receive the 100€ back. Very disappointing and due to this I would not return or recommend the hotel to anyone.

Lovely hotel. Staff were very friendly.
Reviewed 2 months ago

My wife and I stayed here for a weekend in April and found it to be an amazing trip. The staff were exceptionally friendly. As soon as we checked in, someone took our bags up in the lift and showed us to our room. The room was very clean and staff made sure we had everything we needed. We'll be returning very soon!