ITC Grand Bharat, a Luxury Collection Retreat, Gurgaon
What We Love
- Over-the-top design that is reminiscent of the grand palaces and forts of Rajasthan
- The holistic Ayurveda spa brings together the best of India's wellness traditions
- The seven-hole Jack Nicklaus signature golf course
- Kaya Kelp spa includes a vitality pool, juice bar and daily yoga practice
- With five restaurant experiences, you'll never need to leave the property
What To Know
- Suites have rich colors and textures, vibrant artworks, carved wooden beds and furnishings that nod to the country's colonial era styles
- There’s a great kids' program available
- The resort is situated around 28 miles from New Delhi, and just 10 from India's silicon valley, Gurgaon
- Golf is a big focus here, and the course surrounds the property
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This 104 all-suite palace in the “Golden Triangle” — a tourism route that encompasses Delhi, Agra and Jaipur – offers a taste of Old World India that feels a world away from the chaotic energy of the nearby Indian capital. The style is reminiscent of the grand palaces and forts of Rajasthan (with more than a little hint of the Taj Mahal), featuring grand buildings, manicured gardens and soothing water features. Suites are a far cry from the current five-star tendency towards muted palettes; instead, luxuriate in rich colors and textures and vibrant artworks, carved wooden beds and furnishings that nod to the country’s colonial era styles. Prepare to be spoiled for choice in the dining department: choose from international classics in The India Room, locally inspired Mewati barbecues at Apas Promenade or Swasthya Cuisine at Aravali Pavilion – based on a philosophy of eating the right combination of foods to enhance ‘sirath’ (internal beauty) and ‘surat’ (external beauty). If you’re looking for some suds, mosey into the Peacock Bar, where bartenders practice what they call “molecular mixology” to create one-of-a-kind cocktails. Detox later at the Kaya Kelp spa, a regal retreat that includes a vitality pool, juice bar and daily yoga practice.
In the Area
While the designing principle at Grand Bharat is to keep guests happily occupied on the grounds, there are diversions aplenty in the surrounding ranges as well. Sign up for a day of gung ho adventures at Camp Wild, near Mangar village on the border of Gurgaon and Faridabad: Day trippers can join activities like rock climbing, hiking, rapelling and ATV rides. In Gurgaon, marvel at Qutub Khan’s Tomb, a 12th century tower and mosque built by Qutab-ud-din Aibak after the defeat of Delhi’s last Hindu kingdom. While in town, peruse the collection at the Devi Art Foundation, a superbly curated collection of contemporary Indian art. Then stop in for some top-notch Indian and Pakistani fare at Coriander Leaf, considered by many the best eating in Gurgaon.
How to Get There
Had a lovely stay at ITC Grand Bharat,one of the member of the staff Mr.Rakesh Ahlawat helped us making it a great stay. Such lovely activities made our day well spent.Thanking the staff of ITC Grand Bharat for the visit
One of the best retreat property ever visited by me and my family. Hospitality par excellence. Special mention Nadish Dipankar Mannat Avnish.
Suits with Roof Top Gazebo are worth staying with view of Golf Course and Pool area.
Aravali Pavilion , India Station , Peacock Bar - mouth watering food and drinks.
Best part was tour of presidential villa Maratha. Luxury at its best.
And do enjoy the soulful Arti in the evening at Yamuna Ghat . Truly a Grand Bharat Experience.
There are two things which I always thought ITC had gotten right for guests: One, the attention to detail on the design and intricacies of the hotel fusing local ethos and Second, the food.
On the first, what awaits you when you enter the driveway of the property is majestic splendour. You are greeted by a magnificent sandstone structure and are continuously astounded by the detailing of the hotel in all aspects. We took a pool suite and this was our second visit to the property (after a gap of 5 years) and the rooms seemed as new as the first time. This shows great upkeep and timeless design. The pool was a bit unclean but I guess you could blame it on the non-stop rain the 2 days that we were there. What I enjoy most about the newer ITC properties is the cumulative learning that is exhibited in the design and functionality of the hotel amalgamated with the inspirations from the locale. The use of Aravali sandstone and natural Indian stone all over the property play a beautiful contrast to the lush greenery of well maintained manicured lawns.
What did surprise me though, was the food and the service. This was nowhere near ITC standards and hence the average rating for the stay. I have yet to go to a hotel in the last several years which does not do a welcome letter for its guests - there was none in the room (despite my being a high tier on ITC and Marriott both). The arrival ritual of the safa and the guards holding the tent at the entrance was itself inconsistent - we didn't get either. In addition, we were held up by security who refused us to take food for our two toddlers in the bags. Nowhere was this mentioned at the time of booking or in the reservation. Outside food not allowed? This is a first. Aadhar was not accepted as ID proof, we had to email them other ID proof. Again not mentioned while booking or in the reservation itself. Wrong keys were handed to us at check-in, when we reached the room we had to get housekeeping to open the keys. I asked for replacement keys and never got them delivered.
The package we took entitled us to late checkout, upgrade of room, some credit on the bill etc. we got none. The management claimed and will claim this is the highest category room and cannot be upgraded - then why offer it? I would have booked a lower category room and upgraded to the pool suite. Will you offer me a refund of the differential for the misselling?
The India room experience, their fine dining was terrible. When we sat down for lunch we could hear complaints from tables around us of endlessness waiting for their food. With 2 kids and half an hour of waiting for our order to be taken, we left for the buffet next door. The buffet was average to good but worst was the bfast. I have not had a worse bfast ever and least of all at an ITC. While the olden days of ITC prided itself to the customer's heart through the stomach, this stay was a terrible failure on this account.
Surprisingly, no manager / general manager was in sight during this period and the hotel did seem to be full to capacity. We heard similar complaints from other guests. Bad food, bad service, incorrect billing etc. A manager did show up when I had checked out to hear me out and offered little than an indifferent apology. I guess they were giving those out by the dozen over the long weekend and had become mechanical about it.
Overall, great building but hollow service.
Avoidable until they get their act together.