88%
Members Recommend
4.0
Very Good 137 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Historic building in the center of East Hampton
  • Bright, surprisingly quirky Scandinavian styling
  • Each room has its own unique personality
  • Commitment to sustainability shown in a carbon-neutral pledge
  • Personal butler service can be arranged

What To Know

  • East Hampton's clubbiness isn't a part of the Maidstone's aesthetic
  • Kids and pets are welcome
  • The hotel has an eco-friendly bent, so know that requests for bottled water will be met with an admonishment about landfill waste (and an offer of filtered water instead)
B&B Bedroom Boutique Family Hip Outdoor Activities yellow property home Suite bed sheet bed frame living room

Overview

The Review

After a facelift in 2008, the staid Maidstone inn (founded in 1740) has never looked better. Reborn as c/o The Maidstone, the property was redesigned from floorboards to rafters in fresh Scandinavian style by designer Nadia Tolstoy.

{“type”:”img-inline”,”src”:”/static/images/product/properties/editorialreviews/9984/pgal-79449-1294942762-full.jpg”,”width”:”275″,”caption”:”Just as much thought went into the design of each bathroom as in the rooms.”}There’s really not much else like the hotel (in the States, at least). Jenny Ljungberg, proprietress of a line of historically themed resorts in her native Sweden, took on the Maidstone as her first American project, remaking it into a chic and whimsical retreat. Each of the 19 rooms (which fit into four categories: Divine, Magnificent, Fabulous and Cozy) is designed in a different style corresponding to an iconic Scandinavian figure, from artists and novelists to aristocrats.

The vibe is cosmopolitan and a bit funky, with bright hues and surprising details at every turn. Amenities range from the modern (iPod docks and iPods preloaded with music) to the classic (vintage Scandinavian Kronan bicycles). The rooms vary widely in style and accoutrements, though you’ll sleep in organic cotton sheets on a Hästens bed and have a bathroom stocked with Malin + Goetz whether you bunk in the Baroness Karen von Blixen-Finecke Room or the Eero & Eliel Saarinen Suite.

And live it up in the Living Room Restaurant: Chef James Carpenter has come up with an on-site dining experience to match the inn’s attitude. The “New American with a Scandinavian twist” menu is heavy with locally produced and seasonal ingredients, with entrees like codfish and mussels in a tomato fennel broth and Swedish lamb meatballs with ricotta dumplings.

Outside, in the private Buddha garden, Scandinavian accents blend seamlessly with Asian-style Zen: a Buddha statue watches over the space.

How to Get There

The Maidstone
207 Main St
East Hampton, NY 11937 United States

Reviews

4.0 Very Good 137 Reviews
Disappointing
Reviewed 1 month ago

The bed was uncomfortable and the room needed updating. The morning buffet had little to no protein options. Given the price of the room, the name and the location I would have expected more from the hotel.

Cosy but very disorganized with poor service level
Reviewed 3 months ago

It could have been the perfect Hampton getaway. The Maidstone is cosy and charming and nicely located between the shops/restaurants and main beach. The rooms are nicely decorated and named after Scandinavian designers such as Arne Jacobsen and Werner Panton and all of it tells the story of a small local place that want to embrase you and make you feel at home. There’s a nice and relaxed atmosphere with a ping pong table in the garden.
Much to my sadness most of the staff are obviously totally unaware of what service is all about and seem very disorganized, all the way from the receptionists to the waiters/service personel.
One would think that it’s quite obvious to offer help with luggage, or more importantly to provide verbal welcome information at a hotel that charges over USD 1000 a night, but thats not what we experienced. The receptionist wasn’t trained at all (nor were any of the other girls sitting at the check inn desk during our stay) and it didn’t seem like she really understood her role as the welcoming host!

We booked two rooms back in May (two adults and two teens) and got no. 16 (The Arne Jacobsen) and no. 17 (The Werner Panton). The Arne Jacobsen had an external aircon, with a very high noise level, like in several other of their rooms. While the werner Panton had a perfect one without noise. Staying 6 nights in total, makes it a 12000,- USD stay in room rates alone. Its a price we happily pay when we travel but under normal circumstances you get a decent minimum level of service in return.
And here is where I become harsh. I have stayed in very low budget hostels with warmer and better service than what the Maidstone were able to provide during our stay. Thats not ok! The worst part of it is that many staff members lacked a fundamental understanding of who they were there to please and simple basic skills - it left us with a really really weird feeling.

Food:
Breakfast is a simple self service buffet offering yougurt, granola, berries, cold boiled egg’s, croissants and one type of bread. Coffee but no The. Such a simple buffet should be able to be maintained and serviced by ANYONE working there, but there was just no attention to it unless you asked for the various items missing at all times. At day one its ok, at day two acceptable, but it becomes really annoying on day three, and on day four, five and six it leaves you with a feeling of dispair! Its so disorganized that asking for a cup of the is like running a marathon.
Dinner service was better. They were still disorganized to the extend that you almost felt sorry for some of them, but atleast some of them made a true effort. We tried both lunch as well as dinner and again I must say that food quality wasn’t exactly impressive. My Meat was full of veins which I pointed out and they removed the dish from the bill.

I feel sorry having to say this, but the buttom level at The Maidstone Hotel is far from being acceptable. On all paramount parameters too much is left to wish for and with that pricetag it obligates them to manage better.

“See the world through your customers eyes” is a phrase that would be helpfull for everyone working at The Maidstone hotel to keep in mind, including the management.

I can only imagine how they are able to get away with it, but my guess is that there are not many options to chose from in the area. My guess is that it serves as a one or two night venue for many visitors wanting to experience the East Hamptons. On the positive side a few of the staff where really nice, unfortunately a single “how’s your day” doesn’t do it. We can swing two dots out of five for the room decor, the location and the garden.

I don’t see any possibilty of staying at The Maidstone again and I would not recommend anybody staying more than one or two nights max.

Worst hotel ever!!!
Reviewed 4 months ago

Please do not waste your money!! This hotel is crap! The rooms are terrible, stuffy and outdated, rips in rug on the floor, chipped drawers and writing on the wall. Couldn’t even bother to fix anything in the off season. Terrible manager named Ben, when I raised the issue couldn’t even comp me so much as a drink!

A design hotel at its best ......
Reviewed 7 months ago

Once discovered never forgotten. I love the photo art all over, that mixed with a scent from the Jonathan Baker product line made me wonder what was around the next corner. I loved the food as it was all slow cooking, they support the local community with their wine selection and most of all they have a beach butler program that drove me to the beach with 5 star lunch for me and my gal. The Hamptons does not have many of these hotels. Best kept secret until now.

What a treat, what a retreat!
Reviewed 10 months ago

This is the quintessential New England inn – carefully updated. Located in East Hampton, almost at the tip of Long Island’s south fork, you are only a few miles away from Montauk lighthouse and its quaint fishing village. (Nice local oysters, beer and clam chowder.) Swedish-born Jenny Ljungberg has done a fantastic job with her hotel. The décor is stylish. (If you’ve heard of Svenskt Tenn, you know what I mean.) The restaurant menu superb, including a breakfast buffet with homemade granola and butter croissants to die for. My ladyfriend and I visited the first weekend of December, so the fireplaces in the common areas were pleasant to sit by and sip local Cabernet Franc and read. The themed rooms are great! (Some even have working fireplaces; all are equipped with organic amenities and beauty products by Jenny’s husband, Jonathan Baker.) We stayed in a really cool and cozy one inspired by the Norwegian adventurer and ethnographer Thor Heyerdahl of Kon-Tiki and Ra fame. It featured a canvas sail bed canopy and a huge Victorian bathtub right in the bedroom. We understand you can borrow bicycles and head for the beaches in the summertime. Plus, they are supposedly a practical way to get around congested Hampton streets in high season. We opted for taking the tiny car ferry via Shelter Island over to Long Island’s north fork and do a winery tour on our own. Fabulous produce – it is said the terroir is a sibling of France’s Bordeaux region, and I believe it. What a treat and what a retreat.