4.5
Very Good 1368 Reviews
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What We Love

  • The beautiful tropical beachfront setting, surrounded by lush gardens and pools
  • Expansive rooms, and decor inspired by local indigenous communities
  • The excellent spa, where treatments are performed by traditional Chinese doctors

What To Know

  • A 15 percent service charge per night will be collected at the Jetsetter checkout
  • Especially well suited to families; all accommodations are large, and there are lots of family-friendly facilities
  • The beach, while lovely, is very narrow and shelly (read: hard to walk on) and not very swimmable, as the currents can be quite rough
  • WiFi is an additional cost of $16 per day

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Sprawling beachfront retreat with a superlative spa and 10 restaurants on Hainan Island, China’s answer to Hawaii

The Look

This modern beachfront resort eschews Mandarin Oriental’s typically opulent style (shades of gold, brocade fabrics, rich jewel tones) in favor of wooden accents, tribal fabrics woven by Sanya’s native Li and Miao people, and indigenous artwork. The public spaces are dotted with antique jewelry, framed and hung on walls, and decorative vases in vibrant colors. The low-slung buildings don’t obstruct the views of the surrounding gardens and crashing ocean, and the slate-gray roofs are modeled after local homes. The sprawling layout comes courtesy of lauded landscape architect Bill Bensley; the 30-acre plot is made up of tropical gardens, pathways, palm tree–lined swimming pools and impressive water features.

Bed and Bath

The 297 guestrooms are capacious (Entry-level Terrace Rooms start at 650 square feet). Common features include the use of native woods (in the floors as well as the furnishings) and Mandarin Oriental’s standard luxuries (high-thread-count linens, surround-sound entertainment systems, and espresso machines). All feature walk-in closets and private terraces or balconies overlooking the gardens. Bathrooms are kitted out with oversize tubs and large walk-in showers.

Beyond

The superlative spa is a 35,000-square-foot village with gardens, ponds, pavilions and elaborate treatment rooms with outdoor baths, private steam rooms and alfresco massage areas. This is Hainan Island’s only spa to be certified in Traditional Chinese Medicine (TCM), and a range of services provided by a TCM doctor are on offer, including indigenous massages. Oh, and tai chi classes are taught by a shaolin kung fu master. There are plenty of fun activities on-site, including a rock-climbing wall, kayak rentals and a golf simulator. The dining options are generally excellent. There are 10, including the beachfront haute seafood restaurant, Fresh, and the Phoenix Tea House, where you can sip through more than 100 different tea varieties. The property is located on protected Coral Bay (it’s the only hotel on the island to have its own bay), and the beach, although beautiful, is very narrow, full of shells, and doesn’t offer many swimmable spots, as the current can be quite rough. Luckily, the three pools, with their sunken bars, landscaped “beaches” and many loungers, more than make up for seaside shortcomings.

In the Area

The hotel’s own beach might not be the best for aquatic pursuits, but nearby Wuzhizhou, a butterfly-shaped island 18 miles off Sanya City’s coast, is a popular spot for snorkeling and diving. Sanya is a big surfing destination, and lessons are on offer at nearby beaches (the hotel can arrange them). For another adrenaline-filled experience, try Wuzhi Mountain, where you can raft the rapids-filled Wanquan River. Or for a wildlife fix, head to Nanwan Monkey Island, a state-protected preserve for macaques on a peninsula at Hainan Island’s southern end.

How to Get There

Mandarin Oriental, Sanya
12 Yuhai Road
Sanya, 572000 China

Reviews

4.5 Very Good 1368 Reviews
Level of offered by staff varies a lot -from 2 star to MO level
peggycR9063YC

Mediocre rating from MO standard, but the hotel can reach the normal 5-star hotel expectation. Some staff are exceptionally nice and diligent which I have listed out in details below, without them my stay would be a mere 2 star rating here:

- Sophia from YiYang Chinese restaurant offers very attentive service and we had dinner 4 nights in a row there! The lunch also offers an all u can eat style with dim sum, soup & dessert. Dishes are in high quality. Leo and another lady with English name starting with Bol.. (sorry forgot full name) are also very detailed. There’s one day the western restaurant got too busy and we had breakfast at YiYang and the guy in charge (the tall one in glasses) is very friendly and attentive indeed, much better than the service at western side. Sudeep who works in outdoor section of western breakfast area is the only attentive staff, very nice and hardworking. At frontdesk, Yuki is very responsive and friendly ! All the rest of the front desk are not as responsive as her. Staff quality really varies in the hotel.

Breakfast setting is a bit messy with some staff not very attentive, like the frying egg station the chef just told me if u want an omelet u’d need to pre-order , I wasn’t really sure if he was going to make me one or not. It turned out he did prepare the egg but he did not ask for what ingredients i’d Like to put inside the omelet.
Buggy service is a piece of crap. I only ordered the service once when I was leaving the hotel and had luggage. The buggy was delayed for 15 mins despite me chasing front desk for 3 times (it only takes less than one min for the buggy to get from lobby to my room). Every time I called, the staff told me the buggy is coming. More over, when it did arrive , the driver actually picked up the few clients on the next door as well and left me waiting on the buggy for some more time. When you are already running late, should you not be attending to your original passengers first ? The delay made me very rush upon arrival to the airport which I don’t think is an acceptable Mo service. Also upon arrival, the bell boy did not attend to my luggage, believe it’s the same counter as the buggy service.

Our Expectations couldn't be reached
Arthur H

We have stayed in this Hotel for 4 days. It was a short trip over a long weekend.
We arrived while a typhoon was over Sanya, but it wasn't bothering us. So we could spend more time in the Hotel room and enjoy the room service and the "private" garden we thought we have booked with the room.
We booked the room which came with a plunge pool and ocean front.

First of all, the room was acceptable. We had a nice view on the ocean. Unfortunately in the morning and during the day no privacy, because between the Beach and the Garden of the room was a walk way. Every second person which is passing is looking into the garden.
Furthermore every morning till 10 am there were staff working in the garden. So curtains needed to be closed!
Every now and then staff was walking through the "private" garden as a short cut.

The Breakfast was poor for western standards. I've seen much better choices in 4* Hotel in China. Long queues every morning at the Breakfast room to get a table and the Hotel wasn't even fully occupied as we could see.

Food quality wasn't very good. Too expensive for this standard.

The beach is full with corrals and can't be entered without shoes. Risk to cut your feet is very high. I've seen people getting out of the ocean with bleeding feed.

The water from the pools wasn't as clean as it could be - reason could also be the rain from the typhoon. But even after 2 days without rain the water wasn't really crystal clear.

Also the in-room service was a bit confused. I called and asked for 2 dishes. One of them was a Pizza with Ham and Pineapple - I even repeated it at least twice. What I received at the end was a Pizza Chicken BBQ.

Unfortunately this stay during our short trip to Sanya didn't fulfill our expectations. The Hotel could do better and as I heard it was doing already better several years ago. I hope for improvements and maybe then it would be worth the money it costs.
Currently I can't recommend it.

Absolutely wonderful - cannot get any better!!!
Sunny_365247

Fantastic Feng Shui resort with the nicest staff we ever encountered. Andrei, Mihai and Ricardo do a fantastic job in making you feel at home. So does Cathy in the breakfast area. She already knows what you'll have before you say it...
The villas with private pools are really nice, so is the included minibar, the nespresso coffee machine and the dyptique products in the bathroom...
Afternoon tea and the sunset drinks cannot get any better.

We would habe loved to stay longer... Really one of the nicest hotels we ever stayed at! Thank you all!!