Mandarin Oriental, Sanya
What We Love
- The beautiful tropical beachfront setting, surrounded by lush gardens and pools
- Expansive rooms, and decor inspired by local indigenous communities
- The excellent spa, where treatments are performed by traditional Chinese doctors
What To Know
- A 15 percent service charge per night will be collected at the Jetsetter checkout
- Especially well suited to families; all accommodations are large, and there are lots of family-friendly facilities
- The beach, while lovely, is very narrow and shelly (read: hard to walk on) and not very swimmable, as the currents can be quite rough
- WiFi is an additional cost of $16 per day
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This modern beachfront resort eschews Mandarin Oriental’s typically opulent style (shades of gold, brocade fabrics, rich jewel tones) in favor of wooden accents, tribal fabrics woven by Sanya’s native Li and Miao people, and indigenous artwork. The public spaces are dotted with antique jewelry, framed and hung on walls, and decorative vases in vibrant colors. The low-slung buildings don’t obstruct the views of the surrounding gardens and crashing ocean, and the slate-gray roofs are modeled after local homes. The sprawling layout comes courtesy of lauded landscape architect Bill Bensley; the 30-acre plot is made up of tropical gardens, pathways, palm tree–lined swimming pools and impressive water features.
Bed and Bath
The 297 guestrooms are capacious (Entry-level Terrace Rooms start at 650 square feet). Common features include the use of native woods (in the floors as well as the furnishings) and Mandarin Oriental’s standard luxuries (high-thread-count linens, surround-sound entertainment systems, and espresso machines). All feature walk-in closets and private terraces or balconies overlooking the gardens. Bathrooms are kitted out with oversize tubs and large walk-in showers.
The superlative spa is a 35,000-square-foot village with gardens, ponds, pavilions and elaborate treatment rooms with outdoor baths, private steam rooms and alfresco massage areas. This is Hainan Island’s only spa to be certified in Traditional Chinese Medicine (TCM), and a range of services provided by a TCM doctor are on offer, including indigenous massages. Oh, and tai chi classes are taught by a shaolin kung fu master. There are plenty of fun activities on-site, including a rock-climbing wall, kayak rentals and a golf simulator. The dining options are generally excellent. There are 10, including the beachfront haute seafood restaurant, Fresh, and the Phoenix Tea House, where you can sip through more than 100 different tea varieties. The property is located on protected Coral Bay (it’s the only hotel on the island to have its own bay), and the beach, although beautiful, is very narrow, full of shells, and doesn’t offer many swimmable spots, as the current can be quite rough. Luckily, the three pools, with their sunken bars, landscaped “beaches” and many loungers, more than make up for seaside shortcomings.
In the Area
The hotel’s own beach might not be the best for aquatic pursuits, but nearby Wuzhizhou, a butterfly-shaped island 18 miles off Sanya City’s coast, is a popular spot for snorkeling and diving. Sanya is a big surfing destination, and lessons are on offer at nearby beaches (the hotel can arrange them). For another adrenaline-filled experience, try Wuzhi Mountain, where you can raft the rapids-filled Wanquan River. Or for a wildlife fix, head to Nanwan Monkey Island, a state-protected preserve for macaques on a peninsula at Hainan Island’s southern end.
How to Get There
I have been to Sanya couple of times and each time I tried different hotel to have different experiences. And Mandarin Oriental Sanya is one of the best!
It’s not the newest one in Sanya but absolutely the most cozy one in Sanya. Beautiful beach front and super good vide for a vacay mode. And one more it’s really close to the downtown Sanya and if you want to try to something local it’s really convenient.
Here I want to say thank you to receptionist Nat! Thank you for being so nice and attentive during our stay!
I will definitely come back again!
I recently celebrated my birthday here, at both Sunset Bar and Fresh, and the staff, facilities, food, drinks, and atmosphere all exceeded my expectations. I gave the hotel an idea of what type of party I was looking for, and the hotel took care of everything else. The management and team planned a private wine tasting, at a private venue above Sunset Bar, overlooking the beach. The team planned an extensive menu of wine and canapés, and they were very meticulous and organized in everything that they did. Every member of the team was also extremely polite and helpful. The Sunset Bar and Fresh teams paid attention to every detail and made my birthday feel so unique and special. I cannot find anything negative to say about the experience, and I highly recommend this hotel for special events and private parties in the future.
Everything about the hotel was amazing. The food, the drinks, the amenities, the pools, etc. But what really set this hotel apart, was their amazing staff! Clara, Mikai, and Hisa were beyond words. All three were attentive to every little detailed, well spoken, well traveled, knowledgeable, and sweet. They are a true asset to the company. They made it their point to make my husband’s birthday extra special by recommending restaurants, and surprising us with cake, flowers and rose pedals. I would definitely recommend this hotel to every and anyone, especially is Mikai, Hisa and Clara are there.
The location is good ,easy to go to downtown sanya, its quiet, garden and swimming pool are nice,good for relax. But the room cleaning is terrible, ants come and go on the desk or floor or maybe everywhere... I even found cobweb in the bath room!😱,agree with other reviews，it can be old but not dirty! The third day no one do evening cleaning I called room service at 6p.m no one come but I cannot do anything, I had to call again at 8p.m, 10 mins later housekeeper come and just clean the trash bin as I told him, then finished! Do nothing else! Its lowlow season now, cannot image how the service will be in peak season. I cannot believe its a MO.
We booked a Vila for 5 days and ran in some cost-cutting experience.
The dedicated area for breakfast, high tea and happy hour close to the villa was closed for „ renovation“ (needless to say we passed it by every day several times - no work was done whatsoever).
Very well, we had breakfast in the normal area which as several times previously experienced cannot cope with the people when the hotel is almost fully booked. A horrible experience absolutly disgracefull for the price level demanded. No tables available, AC not working properly, items not available you name it. Gives you the nice feeling of having breakfat in an orphanage.
Writing an email to the hotel manager, Mr. Kee raised the energy level of the overly relaxed stuff but that was it. I did not even get an answer, something that has never happened to me in over 40 years of travelling...
Things mainly improved bcs there were less people the following days.
However, the word we heard most during our stay was „sorry“. Telephones not working, people forgetting things, menu items not available...
As a rule of thumb when I stay in a hotel and spend a lot of money I do not expect to hear this word even once.
Mandarin Oriental does absolutly not care that you are a long term customer and makes no extra effort, in fact not even an effort you can expect for that price level.
The people are super friendly and helpfull, but that can be expected in SE asia and is nothing special.
The problem with this hotel is the upper management who does a really disappointing job.
This was the worst Villa experience we had in over 10 years after going to Bali, Thailand and China in simular Pool villas.
We will not come back.