4.5
Very Good 7173 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Palm tree–studded grounds, home to two natural hot springs
  • Near the Hainan International Exhibition Center and Haikou Municipal Government Office; ideal for business travelers
  • Sirena is Haikou’s only Italian restaurant

What To Know

  • The beachfront, though accessible from the hotel, is not private, and swimming is not recommended; head for Holiday Beach, a five-minute drive from the hotel, instead
  • Expect business travelers
  • A 15 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Balcony Bedroom Luxury Modern Scenic views Suite property living room home condominium mansion

Overview

Tropical beachfront retreat with two natural hot springs on Hainan Island, China's answer to Hawaii

The Look

Reminiscent of a grand European ballroom, the Shangri-La Haikou’s lobby features a lotus-shaped chandelier strung with 245,000 crystals under a 55-foot domed ceiling. Custom-made recycled wool carpeting, marble walls, floor-to-ceiling glass windows, and intricate 3D murals blend gold with white and blue, and East with West. In the lounge, deep couches of silver, taupe and beige encircle low tables adorned with exotic flowers such as Dancing Lady orchids. A river-like pool snakes through the palm tree–studded gardens, and two natural hot springs dot the grounds.

Bed and Bath

The white, gold and blue color scheme continues in the 337 guestrooms. Hand-painted murals of Asian flora and fauna adorn the headboards, while an embossed minibar cabinet depicts Hainan Island’s cultural heritage and history. The U-shape layout of the hotel ensures that all rooms offer views of the ocean and gardens. Marble of various colors resonates in the bathrooms, which are stocked with L’Occitane products.

Beyond

All three dining areas overlook the ocean and tropical gardens. Shang Palace, Shangri-La’s signature restaurant, offers Chinese dishes from various provinces, such as Guangdong, Huaiyang and Sichuan; try the Dongshan lamb or Jiaji duck, or have a Sichuan hotpot party in the private dining room on the exclusive top floor of the hotel. The appropriately named Café Kool is a laid-back spot for all-day buffet dining (hand-pulled noodles, clay pot soups, barbecue dishes), and Sirena is Haikou’s only restaurant specializing in Italian cuisine. The spa is open 10 a.m. to 11 p.m., and treatments use Biodroga products, which hail from the spa town of Baden-Baden in southern Germany.

In the Area

Holiday Beach, a five-minute drive from the hotel, is a recreational hot spot with water activities, seafood dining and the Hot Spring Paradise water park. In the same vicinity is Impression Hainan, a musical and interpretive show featuring more than 300 performers created by Chinese film director Zhang Yimou. Shishan Volcanic Cluster National Geopark offers great views of the city and is home to some of the best-preserved volcanoes in the world. Travel back in time on Qilou Old Street for a taste of Haikou’s history and ancient architecture.

How to Get There

Shangri-La Hotel, Haikou
256 Binhai Road
Haikou, 570311 China

Reviews

Holiday in Haikou
YuriOlga

Shangri La impressed us with luxury atmosphere and useful & modern facilities, spa and thermal resourt.
Brekfest was nice with many vegetebles,continental style and Chinese meals.
Special thanks to Zohan, Linda Lin and housekeeping rooms team (428)!
Yuri, Olga

Beautiful pool
Will C

Overall
Excellent facilities and you could spend your whole day within the hotel, but slightly disappointing staff.

Location & Transportation
- The hotel is not closed to any major tourist attractions, and nothing near the hotel. - - There is a nice shopping mall with plenty of decent food choices nearby the hotel (around 5 minute taxi ride, around RMB10 a journey).

Room
- Spacious room with the Shangri-La touch. You will recognise their signature smell and decoration if you have stayed there before.
- The room was a bit old, but well maintained.
- Our room had a balcony, facing the seaside and overlooked the outdoor pools covered in lush green. It could be a bit noisy at night, as there was a live band playing at the poolside bar.

Facilities
- The irregular-shaped outdoor pool had numerous hiding spots, where you could always find your own private spots and rest there. But seems hard to find towels from time to time.
- 3 hot springs with different types of water next to the outdoor pool, and the hot springs were not heavily used.
- has a kids' pool with some slides next to the main pool, good for family trip.
- Keep walking towards the sea and you will reach a beach with very fine sand, but note that this is a public beach, hence the hotel would not provide anything (e.g. sun chair, umbrella etc.)
- indoor pool was clean, and without any smell of chlorine, but note that you had to use a swim cap to swim in the indoor pool
- fitness centre was adequate with plenty of equipment. The changing room had sauna, steam room, jacuzzi and a relaxation room.

Dining
- Cafe Kool - the breakfast buffet had a generous selection of food, from western to japanese. Quality of the food was not bad
- Cooper - the bar/lounge was very quiet when we visited at night for a drink. It had a wide selection of whiskey cocktails. Price was reasonable for a luxurious hotel.

Staff
- booked a room for 3 adults from the official site, emailed hotel the day before check-in to confirm our room had a roll-away bed, but no reply from hotel.
- when we got our room, there was only 2 queen beds. Luckily the staff helped to arrange an extra bed later in the evening
- would have expected restaurant staff to take away our empty plates at breakfast, but it did not happen so we had a pile of plates on our table.

Lovely staff, Alisa
nopipipi

From the first step until my departure, I feel very warm welcome here! Thanks to the lovely staff at front office especially Alisa ❤️ she has the best hospitality manners in every way! I have the best experience in here and definitely will come back! ❤️