5.0
Excellent 2387 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Palm tree–studded grounds, home to two natural hot springs
  • Near the Hainan International Exhibition Center and Haikou Municipal Government Office; ideal for business travelers
  • Sirena is Haikou’s only Italian restaurant

What To Know

  • The beachfront, though accessible from the hotel, is not private, and swimming is not recommended; head for Holiday Beach, a five-minute drive from the hotel, instead
  • Expect business travelers
  • A 15 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Balcony Bedroom Luxury Modern Scenic views Suite property living room home condominium mansion

Overview

Tropical beachfront retreat with two natural hot springs on Hainan Island, China's answer to Hawaii

The Look

Reminiscent of a grand European ballroom, the Shangri-La Haikou’s lobby features a lotus-shaped chandelier strung with 245,000 crystals under a 55-foot domed ceiling. Custom-made recycled wool carpeting, marble walls, floor-to-ceiling glass windows, and intricate 3D murals blend gold with white and blue, and East with West. In the lounge, deep couches of silver, taupe and beige encircle low tables adorned with exotic flowers such as Dancing Lady orchids. A river-like pool snakes through the palm tree–studded gardens, and two natural hot springs dot the grounds.

Bed and Bath

The white, gold and blue color scheme continues in the 337 guestrooms. Hand-painted murals of Asian flora and fauna adorn the headboards, while an embossed minibar cabinet depicts Hainan Island’s cultural heritage and history. The U-shape layout of the hotel ensures that all rooms offer views of the ocean and gardens. Marble of various colors resonates in the bathrooms, which are stocked with L’Occitane products.

Beyond

All three dining areas overlook the ocean and tropical gardens. Shang Palace, Shangri-La’s signature restaurant, offers Chinese dishes from various provinces, such as Guangdong, Huaiyang and Sichuan; try the Dongshan lamb or Jiaji duck, or have a Sichuan hotpot party in the private dining room on the exclusive top floor of the hotel. The appropriately named Café Kool is a laid-back spot for all-day buffet dining (hand-pulled noodles, clay pot soups, barbecue dishes), and Sirena is Haikou’s only restaurant specializing in Italian cuisine. The spa is open 10 a.m. to 11 p.m., and treatments use Biodroga products, which hail from the spa town of Baden-Baden in southern Germany.

In the Area

Holiday Beach, a five-minute drive from the hotel, is a recreational hot spot with water activities, seafood dining and the Hot Spring Paradise water park. In the same vicinity is Impression Hainan, a musical and interpretive show featuring more than 300 performers created by Chinese film director Zhang Yimou. Shishan Volcanic Cluster National Geopark offers great views of the city and is home to some of the best-preserved volcanoes in the world. Travel back in time on Qilou Old Street for a taste of Haikou’s history and ancient architecture.

How to Get There

Shangri-La Hotel, Haikou
256 Binhai Road
Haikou, 570311 China

Reviews

5.0 Excellent 2387 Reviews
Staff doesn’t correspond with the level of hotel
Reviewed 3 weeks ago

We had very bad experience in Shangri-La hotel Haikou. We checked in without any problem. But next day manager of hotel told us that we had to leave the hotel or check out from previos hotel. We explain him that previos hotel was booked by our company and we cannot manage this problem. It’s prerogative of our company. Manager said that we cannot leave in Shangri-La anymore, and had to check out. Our room was prepaid and I asked about money, who gonna reimburse? Manager said that it wasn’t his problem, booking provided by booking.com and they responsible for it. After talking to booking.com we were informed that we can get money back only if Hotel reimburse it. Then(before check out) we had mail from booking.com that our stay was canceled by hotel according agreement between costumer and hotel with penalty. So it was absolutely lie. Staff didn’t try to prevent conflict.
Condition of hotel is also not good. Too wearied and dirty furniture. swimming pool with mold.
Breakfast and dinner correspond with price. Area is good as well with nice view. There is pool bar with kind staff.

Spectacular Shangri-La
Reviewed 4 weeks ago

Pool side staff are amazing! Rajesh & Andi Li are absolutely amazing. Pool side service right to your seat, gorgeous food and tasty drinks! Pools are amazing and the hotel is so luxurious! Couldn’t recommend a better place to stay when visiting Haikou!

awesome place to hangout with friends and loved ones. hospitality is too good. the staffs arre very friendly.
Reviewed 4 weeks ago

awesome place to hangout with friends and loved ones. hospitality is too good. the staffs arre very friendly. staffs and employees are down to earth. The inside environment is very welcoming. one can make their vacation memorable. i will visit there again whenever i go in China....

Nice and quiet place
Reviewed 1 month ago

Nice place for vacation as long as you you are not planning too many visits to the city as the hotel is located quite far from the city. Taxis are very often visiting the hotel so transportation itself is not an issue,though it takes a while to get to the city centre.
As for the hotel, make sure to reserve a high floor, otherwise you might get disappointed with the view on the sea.
Staff is relatively nice, though English is scarce throughout the hotel. We've had pleasure of meeting one foreigner staff working there, Mark. If you are planning to go to this hotel, make sure to ask for him and see all issues fade away, whether it is restaurant reservation or city introduction with all landmarks along with some tips about moving around the city.
Food in the restaurants does not disappoint, though if you are not used to purely Chinese food, go for the western restaurant.
All in all, nice seaside hotel for family trip.

Good Staffs
Reviewed 1 month ago

Four nights of time in shangrila haikou worth spending money . Very much thankful to assistant executive Housekeeping Mrs Dimi Wu for such a overwhelming welcome very pleasing service she had provided to me. Very polite communicator and a beautiful smile .really missing the time there . The signature cusine is unbelivable must try once .