Shangri-La Hotel, Haikou
What We Love
- Palm tree–studded grounds, home to two natural hot springs
- Near the Hainan International Exhibition Center and Haikou Municipal Government Office; ideal for business travelers
- Sirena is Haikou’s only Italian restaurant
What To Know
- The beachfront, though accessible from the hotel, is not private, and swimming is not recommended; head for Holiday Beach, a five-minute drive from the hotel, instead
- Expect business travelers
- A 15 percent service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Kids Club
Reminiscent of a grand European ballroom, the Shangri-La Haikou’s lobby features a lotus-shaped chandelier strung with 245,000 crystals under a 55-foot domed ceiling. Custom-made recycled wool carpeting, marble walls, floor-to-ceiling glass windows, and intricate 3D murals blend gold with white and blue, and East with West. In the lounge, deep couches of silver, taupe and beige encircle low tables adorned with exotic flowers such as Dancing Lady orchids. A river-like pool snakes through the palm tree–studded gardens, and two natural hot springs dot the grounds.
Bed and Bath
The white, gold and blue color scheme continues in the 337 guestrooms. Hand-painted murals of Asian flora and fauna adorn the headboards, while an embossed minibar cabinet depicts Hainan Island’s cultural heritage and history. The U-shape layout of the hotel ensures that all rooms offer views of the ocean and gardens. Marble of various colors resonates in the bathrooms, which are stocked with L’Occitane products.
All three dining areas overlook the ocean and tropical gardens. Shang Palace, Shangri-La’s signature restaurant, offers Chinese dishes from various provinces, such as Guangdong, Huaiyang and Sichuan; try the Dongshan lamb or Jiaji duck, or have a Sichuan hotpot party in the private dining room on the exclusive top floor of the hotel. The appropriately named Café Kool is a laid-back spot for all-day buffet dining (hand-pulled noodles, clay pot soups, barbecue dishes), and Sirena is Haikou’s only restaurant specializing in Italian cuisine. The spa is open 10 a.m. to 11 p.m., and treatments use Biodroga products, which hail from the spa town of Baden-Baden in southern Germany.
In the Area
Holiday Beach, a five-minute drive from the hotel, is a recreational hot spot with water activities, seafood dining and the Hot Spring Paradise water park. In the same vicinity is Impression Hainan, a musical and interpretive show featuring more than 300 performers created by Chinese film director Zhang Yimou. Shishan Volcanic Cluster National Geopark offers great views of the city and is home to some of the best-preserved volcanoes in the world. Travel back in time on Qilou Old Street for a taste of Haikou’s history and ancient architecture.
How to Get There
We had a very good time at the Shangri-La Haikou. The Front Desk team was very nice (especially one girl but I forgot her name). The swimming pool and beach area are also a retreat. I would recommend this hotel to any travelers.
The Shangri-La is a wonderful new hotel located in a new development about 20-30 minutes from Haikou downtown. Taxis appear reluctant to travel to the hotel. The staff are friendly and helpful. However not many had a good grasp of English. The gym and indoor pool facilities were excellent as were the gardens and outdoor pools. The breakfast options were very good. My biggest gripe was the premier room which I assumed would have more space than the superior and deluxe. I was mistaken. Events organised in colleague's deluxe rooms revealed no difference in space at all - either I had been put in the wrong room or there was in fact no difference except for the price. My 'Premier Room' was quite ordinary if you consider this is a 5 star hotel and this is the top room before you get to the suite options. I still give it 4 stars but it could have been so much better.
It was a disappointment. We stayed during CNY in a group of 22 ppl and I guess the hotel was not prepared for the crowd! But that is of course not an excuse!!
Lack of staff = lack of service!
Rooms were not even cleaned when we returned at 6pm.
Had multiple lunches and dinner at 2F cafe and 香宮 (the in-house Chinese restaurant) - there was a long wait for everything even room service!
Sorry to say, but there’s definitely a big room for improvement!
The worst Shangri-La we’d ever stayed in!
The good parts:
1/. Yes rooms were big (but old and a bit smelly due to the air-con).
2/. Food was quite good but had better experiences in other Shangri-Las.
3/ The lobby was nice and spacious. Yes walking in the hotel gave me the 5-star feeling!
4/ I did not check out the pool but from the photo you can see that it is very nice!
Lovely new hotel, a bit far away from town center so plan for 45-60 minute drive to get anywhere. The construction quality was rather inconsistent as you will see small blemishes everywhere. Hotel layout is a bit like those Macau huge casino hotels, so not very high and a long walk everywhere, but still nice. Amenities nice and food very good.
This is a sumptuous grand hotel befitting the name of Shangri-la, from my huge, clean, tastefully decorated room to equally large and well appointed public areas. The footprint of the hotel is that of a wide "U" with all rooms having some seaview and overlooking a pleasant well manicured garden and pools. It was easy to access the beach just beyond the garden, but the hotel did not have its own private beach area with deck chairs as in many Sanya resort hotels. The quality of sand was perhaps not as nice as Sanya beaches, nor the view.
The hotel is in a new area west of Haikou quite far from downtown, at least 30min and 50CNY taxi ride each way. It is next to a large but quite ugly convention centre and another resort hotel about 20min walk, surrounded by many new high rises at some distance. But, it was also in the middle of "nowhere". There was nothing within walking distance like coffee shops, restaurants or convenient stores. This problem was compounded by the fact that there were no small shops within the hotel to get some snacks or drinks. Furthermore, there was no stocked mini bar nor coffee machine in the room other than a cattle and a few sachets of coffee powder. So guests were obliged to use the hotel coffeeshop, restaurants, or room service. For this I deducted 1 star !
In summary, it is a perfect grand resort hotel to retreat from the maddening crowd, to relax with family or to catch up with some readings, but come prepared with your own snacks and drinks to help you make through the day !