5.0
Excellent 1562 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Palm tree–studded grounds, home to two natural hot springs
  • Near the Hainan International Exhibition Center and Haikou Municipal Government Office; ideal for business travelers
  • Sirena is Haikou’s only Italian restaurant

What To Know

  • The beachfront, though accessible from the hotel, is not private, and swimming is not recommended; head for Holiday Beach, a five-minute drive from the hotel, instead
  • Expect business travelers
  • A 15 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Balcony Bedroom Luxury Modern Scenic views Suite property living room home condominium mansion

Overview

Tropical beachfront retreat with two natural hot springs on Hainan Island, China's answer to Hawaii

The Look

Reminiscent of a grand European ballroom, the Shangri-La Haikou’s lobby features a lotus-shaped chandelier strung with 245,000 crystals under a 55-foot domed ceiling. Custom-made recycled wool carpeting, marble walls, floor-to-ceiling glass windows, and intricate 3D murals blend gold with white and blue, and East with West. In the lounge, deep couches of silver, taupe and beige encircle low tables adorned with exotic flowers such as Dancing Lady orchids. A river-like pool snakes through the palm tree–studded gardens, and two natural hot springs dot the grounds.

Bed and Bath

The white, gold and blue color scheme continues in the 337 guestrooms. Hand-painted murals of Asian flora and fauna adorn the headboards, while an embossed minibar cabinet depicts Hainan Island’s cultural heritage and history. The U-shape layout of the hotel ensures that all rooms offer views of the ocean and gardens. Marble of various colors resonates in the bathrooms, which are stocked with L’Occitane products.

Beyond

All three dining areas overlook the ocean and tropical gardens. Shang Palace, Shangri-La’s signature restaurant, offers Chinese dishes from various provinces, such as Guangdong, Huaiyang and Sichuan; try the Dongshan lamb or Jiaji duck, or have a Sichuan hotpot party in the private dining room on the exclusive top floor of the hotel. The appropriately named Café Kool is a laid-back spot for all-day buffet dining (hand-pulled noodles, clay pot soups, barbecue dishes), and Sirena is Haikou’s only restaurant specializing in Italian cuisine. The spa is open 10 a.m. to 11 p.m., and treatments use Biodroga products, which hail from the spa town of Baden-Baden in southern Germany.

In the Area

Holiday Beach, a five-minute drive from the hotel, is a recreational hot spot with water activities, seafood dining and the Hot Spring Paradise water park. In the same vicinity is Impression Hainan, a musical and interpretive show featuring more than 300 performers created by Chinese film director Zhang Yimou. Shishan Volcanic Cluster National Geopark offers great views of the city and is home to some of the best-preserved volcanoes in the world. Travel back in time on Qilou Old Street for a taste of Haikou’s history and ancient architecture.

How to Get There

Shangri-La Hotel, Haikou
256 Binhai Road
Haikou, 570311 China

Reviews

5.0 Excellent 1562 Reviews
Average stay during Christmas
Reviewed 3 weeks ago

We are a family of three and stayed at the hotel during Christmas. Though hotel website photos seem to show two double beds in a twin room, these are not really double beds. The room is smaller than most Shangrila hotels. The other thing I don’t like the stay is hat it is a long walk to the lift.

One disappointment is the Chinese restaurant in which I was bitten by mosquitoes a few times during dinner. The upside is that the restaurant allows outside food as long as you sign a waiver.

Overall very average hotel and miss the charms of Shangrila.

Pool
Reviewed 1 month ago

Shangri-La hotel is one of my favorite hotel brand, and every time i stay in shangri-la brand. This is the first time i stay in haikou shangri-la hotel. And my first experience is excellent. The thing i loved in haikou shangri-la is the swimming pool with gardens and the natural hot spring its super. The staff are so good. But i liked the service of pool bar staff. He is a nepali boy "Giri" with so nice smile and the way he offers a drink and the food is so nice. I ordered a watermelon juice and the cocktail for me and my wife. The juice is so fresh and the cocktail is just a speechless. Its too good. His service is very good and the communication with guest is awesome. I really enjoyed in swimming pool and pool bar.

Excellent
Reviewed 1 month ago

I first time visit Shangrila hotel Haikou,staff are very friendly,good food at breakfast,perfect hotel in Haikou.Thanks for the great service.i feel very warm.highly recommended this whether it be leisure.i will choose the shangrila again

Good experience
Reviewed 1 month ago

I visited the hotel shangrila haikou , i came to know one of the most pleasing service giving brand here .The chinese food in the shang palace restaurant and the service i can never forget , thank you for the memorable experience shangrila .

Not the best Shangri-La even in China
Reviewed 3 months ago

As a frequent traveller to China, I understand what to expect in Chinese hotels even those ones with 5 stars. Shangri-La has been a hotel group quite good at keeping the overall service quality high. That is the reason I picked Haikou Shangri-La this time for four nights stay for a family reunion. Overall, it’s OK, but not the usual Shangri-La experience.

I booked the premier sea view room from the official website. Received a call from the hotel front desk to confirm my booking two days before arrival, still took the front desk a few minutes to work out even I gave them the booking number. Front desk people were friendly enough but very slow, check and check out took quite a while. Room wise, maybe it’s not worth to spend money for booking the premier sea view room. Most Chinese guests got free upgrade anyway and it seemed their booking via Chinese travel agents could be cheaper.

The hotel is big with large ground. A few minutes’ walk to the public beach. The Building and room looked a bit tired. Quite long corridors. Our room is very standard, two single beds are quite small. Liked the small balcony with two chairs to sit outside during the day; a small candle light on the balcony would be convenient and can add a little bit atmosphere. (right now, people must sit in the darkness as no light fixture on the balcony)

Breakfast has been standard hotel offering. Not really any service on hot drinks—I guess the attitude is why people can’t help themselves. Tried lobby bar and the Chinese restaurant. Food was OK at the Chinese restaurant but had to ask for service. Recommend lobby bar’s afternoon tea, food selection and service have been nice. Good value for money. Called room service once and never again, food wasn’t good and it took too long.

As a resort hotel, it has large ground to walk around. Outdoor pool area is big and comfortable, but lack of service is the issue. Had to go to get and return towels by the pool bar. Only saw one guys suppose is the life guard and the Nepalese during our four days stay. Hard to order drink or food by the pool.

The hotel is quite a way from Haikou city or airport. Nothing outside.

Most clients were conference attendees. Maybe this is the reason service hasn’t been great. However, it felt this place need staff and staff need proper training. E.g. greet guests and help people with their bags. Give people the bill and invoice at check out. In addition, it feels like the hotel is under very tight budget control; the management try to save as much as possible for example, the welcome fruit plate was terrible for a tropical destination---a tiny orange, an apple and a small local banana presented in a small plain white plate). I had to call for toiletry several times, for a room with two women and they shower after swim or change, a single set of shampoo/conditioner/shower gel won’t be enough. Lack of attention to detail made this hotel very forgettable.

It’s not the typical Shangri-La experience I was expected. But special credits to Mr Sacha Milchten. He was helpful, friendly and attentive—the most professional people we met during our stay. And Eva from housekeeping department.