5.0
Excellent 284 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Palm tree–studded grounds, home to two natural hot springs
  • Near the Hainan International Exhibition Center and Haikou Municipal Government Office; ideal for business travelers
  • Sirena is Haikou’s only Italian restaurant

What To Know

  • The beachfront, though accessible from the hotel, is not private, and swimming is not recommended; head for Holiday Beach, a five-minute drive from the hotel, instead
  • Expect business travelers
  • A 15 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Balcony Bedroom Luxury Modern Scenic views Suite property living room home condominium mansion

Overview

Tropical beachfront retreat with two natural hot springs on Hainan Island, China's answer to Hawaii

The Look

Reminiscent of a grand European ballroom, the Shangri-La Haikou’s lobby features a lotus-shaped chandelier strung with 245,000 crystals under a 55-foot domed ceiling. Custom-made recycled wool carpeting, marble walls, floor-to-ceiling glass windows, and intricate 3D murals blend gold with white and blue, and East with West. In the lounge, deep couches of silver, taupe and beige encircle low tables adorned with exotic flowers such as Dancing Lady orchids. A river-like pool snakes through the palm tree–studded gardens, and two natural hot springs dot the grounds.

Bed and Bath

The white, gold and blue color scheme continues in the 337 guestrooms. Hand-painted murals of Asian flora and fauna adorn the headboards, while an embossed minibar cabinet depicts Hainan Island’s cultural heritage and history. The U-shape layout of the hotel ensures that all rooms offer views of the ocean and gardens. Marble of various colors resonates in the bathrooms, which are stocked with L’Occitane products.

Beyond

All three dining areas overlook the ocean and tropical gardens. Shang Palace, Shangri-La’s signature restaurant, offers Chinese dishes from various provinces, such as Guangdong, Huaiyang and Sichuan; try the Dongshan lamb or Jiaji duck, or have a Sichuan hotpot party in the private dining room on the exclusive top floor of the hotel. The appropriately named Café Kool is a laid-back spot for all-day buffet dining (hand-pulled noodles, clay pot soups, barbecue dishes), and Sirena is Haikou’s only restaurant specializing in Italian cuisine. The spa is open 10 a.m. to 11 p.m., and treatments use Biodroga products, which hail from the spa town of Baden-Baden in southern Germany.

In the Area

Holiday Beach, a five-minute drive from the hotel, is a recreational hot spot with water activities, seafood dining and the Hot Spring Paradise water park. In the same vicinity is Impression Hainan, a musical and interpretive show featuring more than 300 performers created by Chinese film director Zhang Yimou. Shishan Volcanic Cluster National Geopark offers great views of the city and is home to some of the best-preserved volcanoes in the world. Travel back in time on Qilou Old Street for a taste of Haikou’s history and ancient architecture.

How to Get There

Shangri-La Hotel, Haikou
256 Binhai Road
Haikou, 570311 China

Reviews

Lovely staff, Alisa
nopipipi

From the first step until my departure, I feel very warm welcome here! Thanks to the lovely staff at front office especially Alisa ❤️ she has the best hospitality manners in every way! I have the best experience in here and definitely will come back! ❤️

great hotel
rhea_mejos

hotel is very awesome!,nice place to stay and staffs are very friendly and accommodating..
pools are are very good from children to adult category,.it is really a nice place to stay hangout specially this summer season..thumps up shangrila!

Staff doesn’t correspond with the level of hotel
serjd2019

We had very bad experience in Shangri-La hotel Haikou. We checked in without any problem. But next day manager of hotel told us that we had to leave the hotel or check out from previos hotel. We explain him that previos hotel was booked by our company and we cannot manage this problem. It’s prerogative of our company. Manager said that we cannot leave in Shangri-La anymore, and had to check out. Our room was prepaid and I asked about money, who gonna reimburse? Manager said that it wasn’t his problem, booking provided by booking.com and they responsible for it. After talking to booking.com we were informed that we can get money back only if Hotel reimburse it. Then(before check out) we had mail from booking.com that our stay was canceled by hotel according agreement between costumer and hotel with penalty. So it was absolutely lie. Staff didn’t try to prevent conflict.
Condition of hotel is also not good. Too wearied and dirty furniture. swimming pool with mold.
Breakfast and dinner correspond with price. Area is good as well with nice view. There is pool bar with kind staff.