The Fairmont Pierre Marques
What We Love
- A choice of four restaurants
- The gorgeous location oceanfront location
- The Willow Stream spa features 15 treatment rooms and extensive hydrotherapy facilities
- Guest have privileges at sister property The Fairmont Acapulco Princess
What To Know
- As with all Fairmont properties, this one is supremely family-friendly
- There’s a charge for WiFi
- Guests can rent Jeeps for approximately $60 per day
- Kids Club
- Parking On Site
- Room Service
Once J. Paul Getty’s private bolthole, this upscale resort–set between the imposing Sierra Madre mountains and the Pacific Ocean–still bears an air of exclusivity. Accommodation is in villas, bungalows, and low-rise buildings set in tropical gardens, just steps from lovely Revolcadero Beach. With three pools, a private golf course, watersports galore, plus treatments at the award-winning Willow Stream Spa, the resort has plenty to keep restless types busy.
In the Area
Acapulco was once the playground of Hollywood stars and moguls, and although those golden days are long gone, there’s a certain renaissance under way in this rakish resort town. Get into the retro spirit with a water skiing session courtesy of Gordon Rathbun at Ski Paradise, then visit the legendary Hotel Los Flamingos, a 1930s-era hotspot that has hosted celebrities like John Wayne and Cary Grant, before heading to see the famous cliff divers at La Quebrada.
How to Get There
The property requires a renewal , the villas and bungalows got stuck on the early 90's. The asset that remains in the hotel is the personnel that is quite friendly. However, we need the honestly from the hotel management that not all the rooms are at the level that is currently showing at their webpage.
Pierre Mundo was great for my for my family and I. Excellent food, hospitality and people. Grounds were well maintained and we felt very safe! The service was terrific and we found the beach and pool mix to be perfect. Quite and relaxing!
We spent a really confortable time here; the place is wide, calm, peaceful, quiet, easy to move around in, uncomplicated and child friendly
It would have been nice to have been able to stay until 3:00 pm through a late check out, but Octavio at front desk sayed it wasn’t possible, which we found strange given the hotel was quite empty. Over the weekend we had friends who where allowed so it came as a special surprise on a Tuesday...
Anyway, recommendable anyhow
Just back from a week in Acapulco. We travelled with Sunwing from Montreal and chose to stay at the Pierre Mundo Imperial hotel which is one of three hotels in the area owned and operated by Mundo Imperial. The 3 hotels are located in the Punta Diamante area of Acapulco which is also know as Riviera Diamante. This area is between the airport and Acapulco bay, and although hotels like the Pierre and Princess, now part of the Mundo group of hotels (formerly Fairmont hotels) have been around since the 1970’s, the area is considered the newer part of Acapulco and is under development. There are many luxury condos being built along the coast. We chose the Pierre Mundo because we were looking for a smaller resort that was located on the beach; it only has 229 rooms.
The hotel and grounds were nice, there are 3 pools, nice gardens and a lot of green space. Main pool features a waterfall feature and is quite nice. The secondary pool is larger and was a nice place to relax and take in the sun. The weather was fantastic, clear blue skies with temps between 28C and 30C (avg. 85F) with relatively low humidity. The rooms were fairly standard for a hotel built in the 70’s; good size with modest decor. Bathroom was older but it was clean and roomie. The one negative about the room was that despite having a fridge in the room, it was not stocked or replenished daily. Two small water bottles were furnished daily but were left on the makeup counter near the room’s entrance. We had a deluxe ocean-view room with a very nice unobstructed view of the Pacific.
We were somewhat disappointed with the restaurant selection at the Pierre Mundo. There were 3 restaurants: a buffet restaurant, a Bar type restaurant with both inside and outside seating offering mainly a lunch and snacks menu, and a formal dining restaurant (Tabachin). There was also a convenient store offering gifts, pharmaceuticals, sandwiches, muffins and cakes along with Starbucks coffee. This was not included in our all-inclusive offering. The buffet restaurant was open for breakfast daily, it only opened for lunch on the Saturday and was never open for dinner during our stay... and this is the main reason for our disappointment with the restaurants at the Pierre. For lunch all we had was the Pierre Bar and if you didn’t want a formal meal for dinner all you had was the same pizza, burgers, etc. menu offered from that same bar. Fortunately, the positive with staying at a Mundo Imperial hotel was that we were able to eat at any of the other hotels, the Princess and the Palacio, which we took advantage of daily. We ate lunch at the Chula Vista buffet restaurant most days we were there. The Princess was a 10-15 minute walk along the beach or a 2 min shuttle that runs all day. We never waited more than 5 mins for a shuttle the entire week. We also ate at the Tavola Italian à la carte restaurant 3 times. We enjoyed the salads and the pasta dinners and the deserts at the Tavola. Service was also great especially when we had Laura as our waitress. She was so pleasant and her smile infectious. Besides the restaurants, the Princess features luxurious gardens, a beautiful pool area with palms, a waterfall feature and swim up bar. Pool side service was also better at the Princess. Without having access to the Princess it would have been a long week “food-wise” if all we had was the restaurants at the Pierre. Having the option to spend the day at a different pool and to go off our resort for dinner was like a night out.
We also visited the Palacio Mundo Imperial the third hotel in the chain that we had access to. It was a little further, about 15-20 mins by shuttle. It was a nice ride along the coastal road where were able to see some of the luxury condos in the area as well as the Vidante golf courses. The Palacio is a modern 1400 room hotel with 6 pools and 5 or 6 restaurants, but is not beachfront. We visited one day and spent the day around the pool. The hotel was modern, the food and service at the pool was good, the pool area was nice but in general without the beach we found it to be too hot (no breeze), too much cement and lacking charm. There is a shuttle than runs hourly that brings you to an exclusive beach club that features 2 more pools and a beachside restaurant. We didn’t make the trip there so can’t comment. We did ask some people we met on the flight down who stayed at the Palacio who said the beach club was really nice. They also visited the Princess and the Pierre and said they would choose the Pierre in the future because they missed having direct access to the beach particularly for morning walks.
I would like to address the comments that I read about service and at the Pierre. There was definitely truth to the comments regarding Sunwing guests not receiving similar treatment to the locals wearing silver bracelets. We noticed immediately once the resort filled up on the weekend. I addressed this with the F&B Manager and noticed a huge turnaround after my discussion. The main reason I was told, was due to the staffs fear to speak English or French. We did notice that a greater effort was made and that the pool staff in particular made a greater effort to serve and talk with Sunwing guests.
So, here is my final comment as it relates to Sunwing, Mundo Imperial hotels, and Acapulco as a destination. Firstly I would like Sunwing to recognize that none of these hotels are 5 star hotels. The Pierre is a 3 star hotel based on its age and amenities. Not enough restaurant choices, no mini-bar services, no classes, shows or organized activities. The Princess is a 4 star hotel based on its age and room decor alone. The restaurants are nice, the services are better and the pool area is beautiful. The Mexican Open Tennis tournament was taking place during our stay which made for an active busy vibe which I enjoyed but it was an obvious priority of the hotel and its staff. The Palacio is also a 4 star hotel but for different reasons; the decor and newness if the rooms and resort are great, the amenities with its pools and restaurants on par with other 5 star hotels however not being an ocean-side resort is a big miss. Which hotel would I choose if I were to go back to the area with Sunwing? I would choose either the Pierre or Princess and would likely stay at the Pierre again. Having the choice to stay at a quieter resort with access to the Princess at $300-500 less for the week is a good choice. That said having travelled to other areas in Mexico, I would not choose to return to Acapulco anytime soon. I much preferred my stay in Puerto Vallarta or Playa del Carmen. So much more to see and do and the service much better due to the ability of the staff to communicate in English.
>> I would like to give a shout out to Bruno (pool area), Melina (front desk), Suzanne, (F&B Manager) and the wait staff at the Pierre Bar, thank you all for making our week extra special, your service and smiles made the difference.<<
Its very sad to see a great location occupied by a decrepit hotel with zero maintenance and kept like it was a very very long time ago, if maybe they wanted they could turn it into a period hotel, but not with the state the hotel is in now. So sad.