4.5
Very Good 2265 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Budget Family Pool Resort Tropical condominium swimming pool leisure property plaza resort town blue

Overview

Location

With a stay at Hotel Emporio Acapulco, you’ll be centrally located in Acapulco, steps from Diana the Huntress and Diana Galleries Mall. This beach hotel is within close proximity of Plaza Bahia and Gran Plaza Shopping Mall.

Rooms

Make yourself at home in one of the 422 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available daily for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.

How to Get There

Hotel Emporio Acapulco
Av. Costera Miguel Aleman 121
Acapulco, 39670 Mexico

Reviews

4.5 Very Good 2265 Reviews
Lack of Hospitality
Paty m

I was hesitant to visit Acapulco after all the safety advisories that the American Government is providing, but I took my chances and decided to visit the city. After reading several reviews on hotels I picked Emporio—bad choice. The hotel claims to be 5 stars, it’s not even close to 3. Installations are in serious need of remodeling, at our arrival we wanted to take a shower before heading out for the beach, but there were no towels available in the room. No big deal, we can request them and postpone the shower, so we headed to the beach to find out that the supply of towels was low as well not being able to get towels at all. Next day in the morning after I finally showered we discovered the toilet was clogged and leaking. I picked up the phone to find out it was not working either. We headed to the restaurant for breakfast and stopped at the desk to let them know about the problem in the room. At the restaurant we waited for 10 minutes before my daughter went to the host to request a server, since I am not a fan of buffet, we wanted a la carte items, we specified this prior to requesting a table, when the server finally took our order it took another 20 minutes to get our drinks and 40 more to receive our food. Really? After all this I was ready to complain so I went to the front desk and the line was long and busy. They wanted me to talk to the supervisor, however when I asked them what I was gaining if I spent another hour of my time with them, all they said was for them it’s a way to improve and for me? Nothing, instead I had to pay an additional 400 pesos to add another person to my room, we were 3 however my sister joined us on day 2. Even though the pool is dirty, they charge you for the use of the palapas at the beach which I don’t recommend to use since the beach is invaded with vendors that charge less for umbrellas that block the palapas view. The private beach is not private as I mentioned it’s full of vendors. The beach is filthy, if you want to swim with trash that has being brought back by the sea then stay here, since neither the hotel or the government does anything to clean the beaches. Is so sad that Acapulco has gained a bad reputation for crime, however the real crime here is the lack of hospitality and consciousness to make the place better. They don’t have the dollars coming so they are doing business with everything charging you for even a chair. I did spoke with Gregorio, not gaining anything, not even a discount, I wasn’t looking for one but I have worked in resorts and this not how you treat guests. I forgot to mention the harassment you get if you are not wearing their band on your wrist.

My partner ended up at the emergency room because of their room service food!! :(
Christian S

The only day that we ate at this hotel and ordered room service my partner had the worst stomach infection and I had to take him to the ER. Not to mention that we had several problems in our room and the a/c didn’t was not cool enough. The location is great, but it’s not worth getting very sick. This is our last time staying here!!

Birthday / Anniversary
Humberto G

Our stay was perfect, the level of service was one of the best i ever experience in Mexico. Audel our waiter at the restaurant made our mornings very pleasant. Room were impeccable the ocean view was breathless. Carlos and Juan they always were on top of the service at the beach. It was our first time at this hotel and we will comeback asap. Cheers.