4.5
Very Good 1571 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Floor-to-ceiling windows with gorgeous views of the Li River
  • Spacious, art-filled guestrooms
  • Free WiFi
  • Book a Horizon River View Room and receive breakfast daily
  • Spa menu with traditional Chinese chi massages

What To Know

  • Guilin is a remote and less cosmopolitan city than Shanghai or Beijing — so don’t expect the nightlife or food options you’d have elsewhere
  • Approximately 35 minutes from the Guilin airport
  • Some rooms allow smoking
  • There's an onsite games rooms (including Xbox, Archery and Kids Room) which costs $22 per day

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lounge Luxury Modern Lobby restaurant function hall convention center ballroom

Overview

The Review

With a stay at Shangri-La Hotel, Guilin, you’ll be centrally located in Guilin, convenient to Seven-Star Park and Shan Hu. This 5-star hotel is within close proximity of Guilin University of Electronic Technology and Elephant Trunk Hill.

Make yourself at home in one of the 449 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Be sure to enjoy recreational amenities, including a health club, an outdoor pool, and an indoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. Extended parking is available onsite.

How to Get There

Shangri-La Hotel, Guilin
111 Huan Cheng Bei Er Lu
Guilin, 541004 China

Reviews

4.5 Very Good 1571 Reviews
Great service at excellent hotel
Reviewed 2 weeks ago

My family stayed in January. The staff were great. In particular, Alice, Alex and Emily were outstanding. They really made the stay memorable and provided excellent service, helped with directions, changing money and arranging activities. We didn't want to leave. Alex even fixed my daughter's toy night light. Thanks for all your help.

The food at the restaurants is also very good and lots of fun kids activities.

Good
Reviewed 2 weeks ago

It’s a very nice trip, and I enjoy these few days. I would like to come again and support the Shangri-La as always! The service is very sweets, and the smell is always on their face! 前台的Coco小姐姐也非常的贴心周到,热情的为我们办理了退房,并且还送了小礼物给我们,点赞比心!

Worth considering when staying in Guilin, but unlikely to meet all of your expectations for a Shangri-La
Reviewed 3 weeks ago

If you are considering an upscale, Western-style hotel in Guilin, the Shangri-La is likely your only choice.

In general, we found the rooms dated and service hit-or-miss, but all-in-all the hotel offered a comfortable place to stay with plenty of activities, easy access to Guilin's main sights, and a good place to base ourselves while in the area.

Arriving by air, the hotel was approx. an hour by taxi from the airport. Guilin itself could be accessed in minutes by taxi, or approx. 30 - 45 minutes by walking along the river.

Initial impressions were strong, with friendly staff assisting us with our reservations and explaining the benefits we had through the Luxury Circle rate we had booked.

The hotel itself is quite large with several wings offering different views and activities. A large recreational pool, gym, and outdoor area – complete with a zoo – provided a general resort like feel. On certain nights of the week, a live show was available in the lobby, and if you had kids, there would be plenty of activities to keep them busy.

Our river view rooms offered a nice view over the grounds and nearby river, but we were surprised by the dated decor – especially for a hotel built within the last decade. While our room offered plenty of space, a comfortable bed, and large work desk, we were a bit disappointed to find a lack of coffee making facilities, mini bar, and outlets.

Breakfast was included in our rate and was served in their main restaurant. While each morning it was quite busy, the quality and selection were quite good and staff made a strong effort to keep things tidy and clean. In fact we found most of the food we had at the hotel to be tasty, catering well for both local and Western tastes.

In the evenings, we would retire to the lobby lounge for drinks or a light dinner. The majority of staff were friendly, attentive, and helpful – especially in their sports bars – but we were put off by the attitude of a manager our first night.

After having travelled for the day and simply being tired, we ordered dinner and some drinks in the lobby lounge. All was good, but when we asked for hot water – a staple for any Chinese family – they offered to bring it only after several requests and with a charge.

If you haven't travelled in China before, asking for hot water is akin to asking for a glass of water anywhere else, and is usually proactively offered no matter where you go. In this case, we were asked 25 RMB per person in a condescending attitude that suggested our group was neither guests nor welcome. In the end, the cost itself was negligible, but the attitude ultimately marred the remainder of our stay.

In short the Shangri-La is probably your best and only option in Guilin, and I would likely return, but only begrudgingly as there are few other choices.

Good customer service at night
Reviewed 4 weeks ago

I checked in very late and noticed some noise from a construction site close to the hotel. My room was very close to the construction site so it was even louder. I contacted the service desk and they sent a service agent. Pan Pan, so his name, was so understanding and helpful, he tried to find a solution to make my night more comfortable. In the end he managed to get me a new room more far away from the construction site. Beside that professional service he was also a very kind person to chat with. I didn’t expected that kind of service after midnight. Thanks for your hospitality!

THANKS EDWARD SU and omen
Reviewed 4 weeks ago

Thanks to the service staff Supan's warm service, let me feel the feeling of going home. His warm service and intimacy make me feel warm and happy. Next time I must come to stay. Thank you for the service of this hotel.