4.5
Very Good 2430 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Floor-to-ceiling windows with gorgeous views of the Li River
  • Spacious, art-filled guestrooms
  • Free WiFi
  • Book a Horizon River View Room and receive breakfast daily
  • Spa menu with traditional Chinese chi massages

What To Know

  • Guilin is a remote and less cosmopolitan city than Shanghai or Beijing — so don’t expect the nightlife or food options you’d have elsewhere
  • Approximately 35 minutes from the Guilin airport
  • Some rooms allow smoking
  • There's an onsite games rooms (including Xbox, Archery and Kids Room) which costs $22 per day

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lounge Luxury Modern Lobby restaurant function hall convention center ballroom

Overview

The Review

With a stay at Shangri-La Hotel, Guilin, you’ll be centrally located in Guilin, convenient to Seven-Star Park and Shan Hu. This 5-star hotel is within close proximity of Guilin University of Electronic Technology and Elephant Trunk Hill.

Make yourself at home in one of the 449 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Be sure to enjoy recreational amenities, including a health club, an outdoor pool, and an indoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. Extended parking is available onsite.

How to Get There

Shangri-La Hotel, Guilin
111 Huan Cheng Bei Er Lu
Guilin, 541004 China

Reviews

4.5 Very Good 2430 Reviews
Quick get away on a long weekend
Reviewed 4 days ago

My daughter and I stayed at the Shangri La. We arrive from Hong Kong via the high speed rail and took us around 20 minutes to reach the hotel from Guilin West Train station. (around 35RMB). The hotel is right by the river and there is a room card operated gate at the rear of the hotel for a short cut to the river. My kids love the mini zoo and playground. We were quite disappointed to find out the train ride, mini boat ride, kids clubs all cost extra... The outdoor pool was does not have water in it but the indoor pool was clean and warm. Again evening the floats for kids cost 35 RMB. Please remember to bring a cap.

We were given a birthday cake as it was my kids' birthday. They gave us a room on the top floor, the 7th floor. Decline to upgrade me to a river view room but request a fee to upgrade. But the worst thing was, the reception did not tell me that the roof is under renovation. So we were woken up by around 7:30 on the Sunday morning and when my 6 year and I went for an afternoon nap on Sunday afternoon at 4pm. The constant drilling and cutting and noise was really unbearable. I did not complain as I cannot be bother to pack my stuff and move.... it was really bad actually. Finally, when I check out the front desk initially refuse to return my cash deposit as they said my signature did not match the check in one. They should have let me know that I should do a proper signature when I checked in as I wasn't aware that they are so strict on the deposit despite showing my home return permit and room card/keys?

Great place to stay.
Reviewed 1 week ago

A hotel with the best view (of river & mountains) when sitting having breakfast or snack/drinks at the Horizon Club Lounge. Food was very good, and service was excellent.

Check in/check out was problem free. Staff was courteous and friendly.

Room was spacious and comfortable. It had the biggest bed that I've ever slept in (made our normal California King bed at home seem small).

Shangri-La hotel, Guilin
Reviewed 1 week ago

I stayed in the Shangri-La hotel in Guilin with a tour group. The hotel looked amazing inside and outside. The rooms were comfortable and the food was delicious. We met one of the hotel staff, Zoey. She was very polite and helpful to the guests, and showed us around the large hotel, as well as letting us know about the activities the hotel offers. Overall a very pleasant experience and would visit again.

Fabulous setting, food, service (excepting the language barrier)
Reviewed 2 weeks ago

The hotel is set across the Li River overlooking karst hills and an ancient town (not spoken about much) in the distance.
Obviously, the choice rooms face this view while the others get 'city' views.

All of the dining facilities and the bar are exceptional in their food quality and quantity. The bar has it's own mini brewery, with excellent brews and of course, the attendant Filipino band. The hotel has smartly set up even a small cantina of Guilin food making it perfect for any budget to not go hungry without leaving the premises.

The sprawling compound has it's own botanical garden stocked with organic herbs for the kitchen, a mini zoo, a choo choo train, a small pond for kids to play in rubber dinghys, besides the indoor pool and separate kids areas for infants and older kids.
We tried all the restaurants and the lobby areas fare. I also spent time at the bar and the club lounge some of these places where overwhelmingly full with holiday crowds but the staff managed to handle everyone with grace.

There were a few cultural shows with audiences invited to participate but everything was in Chinese. That did not prevent my kids from enjoying some of it.

The one major major shortcoming is their lack of even a fair understanding of English. This made for many miscommunications, wrong interpretations and frustration.
They do eventuality address the situation but not before it's taken you to the edge.
What's interesting is the lower salaried staff who hardly spoke any English worked harder, were kinder and left you more satisfied with their responses.

This alone prevented me from marking an unconditional excellent.

Chef Zafar
Reviewed 3 weeks ago

We are guests from Europe ,we attend company meetings, just come to Guilin when we stayed we checked into the Shangri-La Hotel, Guilin, Dinner in the western restaurant of the hotel in the evening, coming to li coffee restaurant. Over there I ate tons of food going from chinese to international. Their Indian cuisine was very well made, fresh and delicious as well. Their staff members were very welcoming and warm-hearted. Shangri La Hotel also had a pastry shop which sells different variety of pastries. My friend and I tried different pastries. The pastries literally tasted like heaven. It was so fresh and yummy that it made me want to eat more. Especially cashew scones and butter chicken tastes great and we all like them. Special thanks to Chef, who brought us a lot of restaurant specialities, I feel Mr.Zafar is really good. He speaks Chinese and English very well, And he is also very good to the guests, the service is very meticulous.