Bay Gardens Beach Resort
What We Love
- Every suite comes with a full-size kitchen and living and dining areas
- The Reduit Beach location is one of St. Lucia’s nicest strands
- Three on-site restaurants, including the well-regarded Trios — impossible to ever get hungry
- The “stay at one, play at all three” policy for each of the properties in the Bay Gardens resort group
- Aromatherapy massages on the gazebo at La Mer Spa
- On-site laundry facilities make traveling with toddlers easier
- Wired Internet is free
What To Know
- A 10 percent service charge per night will be collected upon checkout from Jetsetter
- This is a kid-friendly resort
- Beachside rooms tend to get the least noise
- If you’ve rented a car, there’s free parking
- Islanders love the resort’s Sunday brunch; expect a well-dressed crowd mingling with the bathing-suit set
- George F.L. Charles Airport (SLU) is only 20 minutes away, as opposed to Hewanorra Airport (a two-hour drive)
- Free WiFi
- Kids Club
- Parking On Site
With a stay at Bay Gardens Beach Resort in Gros Islet (Rodney Bay), you’ll be minutes from Splash Island Water Park Saint Lucia and Reduit Beach. This 4-star condo is within close proximity of St. Joseph the Worker Parish and Rodney Bay Marina.
Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a complimentary water park, an outdoor pool, and a spa tub. Additional amenities at this Colonial condo include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at one of the condo’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Mingle with other guests at a complimentary reception, held on select days. Relax with a refreshing drink at a bar/lounge, a poolside bar, or one of 2 beach bars. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Gros Islet? This condo has 1680 square feet (156 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
This is a lovely hotel - very pretty with lots of colours and not too large. Staff are very friendly and there is a wide selection of food and drinks. The beach bar is lovely for the sunset and lunch. The hotel is set at the end of the beach so the beach area does not get so many visitors form the cruise ships. However, there is an inflatable 'fun' area in the sea just off the beach which does spoil the view to the pitons somewhat.
My husband and I stayed at Bay Gardens Beach Resort 1/5/19-1/12/19 for our honeymoon. The entire staff was so friendly, helpful, and loved to joke around with us. All of the food was fantastic. The beach was very clean and well maintained, as was the pool and hot tub. My only complaint was the shower in our room, it was designed more for look than actual function. It didn't matter what direction we pointed the shower head, the water ended up all over the floor and it made for a slippery mess. Just ask for extra towels if you stay here so you can put them on the floor.
It’s hard to know where to start, but I’ll start from the very end, that can give you an idea how low-class this hotel is and how dysfunctional and useless staff they have.
I forgot my wedding ring in the safe when we checked out. I realized it and called immediately on our way to the airport and they found it. Since we had a flight to catch I could not go back, and I requested that they mail it back. should be easy right ? You think !!
First they said it was the holiday and have to wait a couple of days to check with FedEx and give me the shipping fee and I said ok, even though, I thought to myself, for a place that claims to be respectable and charges $600+ a night they should do something like that for free as a “thank you” gesture for a guest who spent a whole Christmas weekend at their hotel with his family and spent several thousands dollars.
Then, and for the next 3 weeks they gave me the run for it. They say they’d call me back but they never do. I called more than 10 times!! Every time something different, whether office closed, or “I’ll call you back” or put me on hold forever, or cannot hear me well !! Last time one girl said I have to fill out some forms of release to use my credit cards or EZ money or something like that, but she never explained how and where and then put me on hold for 17 m ( while making international call ) so I hung up. I called to talk to the manager but was never able to. Talking to them was much harder than a customer service of a bad phone company or even the government!!. And they still have my ring until writing this review, and no one cares to call me to see how they can send it to me.
I think they like the look of it.
This ring thing was the final blow. Before that nothing worth it in the place.
I don’t know why the call it “resort” where it is smaller than some 3 stars hotels. It has very few units in few 3 stories buildings surrounding a medium size pool. One jacuzzi in the middle with cold water all the time. One restaurant with very short menu that we tried everything on it after 2 days. There is no restaurants or anything in the area outside the hotel and you have to take the shuttle or drive about 16 m away to reach some active area with stores and restaurants. There isn’t even a small grocery store or even a stand to buy a bottle of water, you have to take the shuttle to buy your groceries.
There are ants everywhere in the kitchen, we called and, later, they said they sent somebody who sprayed something, but they were still there the whole time and we had to put all our food in the refrigerator all the time. We requested to change the unit but they said they were booked and this ants problem could be in any other unit.
They replaced the Coffee-Mate small liquid single creamer after 2 days with Half & Half singles. It was not refrigerated ! As expected, the first one I opened was rotten spoiled. I explained to the housekeeper the next day, but she said they didn’t have Coffee-Mate any more, tried to explain that this 1/2 & 1/2 should be refrigerated, and she said yes, I can put it in the refrigerator . Most people do ! I don’t think she got the idea !!
The sleeping arrangement is terrible. We had a one-bedroom suit that is supposed to sleep four, but they have one king bed in the bedroom and nothing else except the sleeping sofa in the living room, which is impossible to sleep on, it has literally the filthiest mattress I had ever seen in any hotel, ever !!. We had to get 2 roll-A-way beds for my kids which crowded the whole room.
I really can go on and on. The service in the restaurant is extremely bad, very slow, they forget your orders, and they overcharged me for items I did not ordered a couple of times, so you have to be careful and review the receipt every time.
People and staff may not be bad, they are nice and may have the intention to help, but they have a totally different mentality, they’re so laid back, and have this attitude of “no difference “, or “we don’t care” just “be happy “, and they don’t have any experience whatsoever in customer service or how to serve in a tourism location.
I ‘ll see if I’ll ever get my wedding ring back or not.
I wish I could say one good thing about the place, but I don’t.
Just, DON’T GO THERE!!!
We just returned from 7 days at this resort and found it wonderful! We loved that it was small, family-owned, and very well run. Our room was lovely, and despite a review to the contrary, our A/C was just fine. We were able to cool it down, or raise the temp very easily. Each room has it's own a/c/ unit. The restaurants had very good service, and good food. We were on the all-inclusive plan, so ate all our meals at either the SeaGrapes restaurant, or the other one. The staff at this resort is beyond compare! They are all incredibly friendly and always polite. The resort itself is very well kept, has beautiful immaculate landscaping. The beach could be crowded, but we were always able to get a chair. The water is fabulous, and you can walk out into it on a nice sandy bottom.
We would highly recommend this beautiful, laid-back, boutique resort!!
First impression was great: a tropical paradise, a large airy suite with a nice balcony and a view of the pool. The suite had a kitchen area with a washing machine, which made us deliriously happy; after two weeks of constant travel we needed to wash our clothes and they smelled lovely after hanging in the sun on the balcony. A week later we had discovered a few not so good things about Bay Gardens. The AC was an absolute killer. After two nights of horror I had a cold so bad I thought it was pneumonia. That was all down to that awful AC, which seemed to have only one choice: freezing, with an icy gale blowing at your face. The bed was SCANDALOUS. Excuse me for writing in capitals but it still makes us angry that a four star resort with such prices and standard can even dare to put a derelict, broken down, lopsided piece of rusty garbage like that in its "luxury suite". We felt the iron springs and the steel wires eating into our flesh, almost leaving bruises on our bodies, and the mattress was leaning heavily towards one side, as well. The pillows were flat and hard as cardboard. That bed ruined our vacation. The breakfast was very good, though, even if the coffee they served looked and tasted like weak tea. The pool was nice and the beach was beautiful - just paradise, with crystal clear water and white, soft sand. The staff was pretty uneven - some of them very surly. The spa was small but nice and I had the best pedicure ever! High prices, like a European four star resort.