Terminal Neige – Totem
What We Love
- Settling into the outdoor Jacuzzi after a day on the slopes
- The roaring fire in the bar, perfect for an après-ski spritz
- The fabulous ski-in, ski-out convenience
- The decadent Loft suite, which has three bedrooms, a south-facing terrace and a modernist beauty of a fireplace
What To Know
- There’s a fee to use the wellness center, and it’s for those over 18 only
- The higher up the room, the better the view of the snow-covered trees and mountains
- Rooms can be small; upgrade to a club double or a deluxe room for more space
- Free WiFi
- Free WiFi
You might call the charming aesthetic at this ski-in, ski-out hotel “modern vintage” – at every turn, there’s a touch of industrial chic, a soupcon of ethnic fabrics, some graffiti-inspired art, and brightly patterned china. The public spaces are stocked with a varied assortment of tables and chairs, some of which are bespoke Bauhaus-style creations, and cushions covered in Native American patterns crowd the sofas. Rooms are on the small side, but the street-art pattern that decorates one wall, the headboards made from slabs of chestnut, and the cheery curtains and bedspreads make them feel both hip and cozy. The Pure Altitude spa, with three intimate treatment rooms, uses its own label of products that incorporate mountain plants and minerals. Spring for a sports massage—just the thing after a day or two on the slopes.
In the Area
Flaine, 1,600 meters high, is the highest of the resorts on the Grand Massif lift pass, although its neighbors add variety on runs that cut through the forest. It’s also the one most guaranteed to get snow, which is what 99% of the guests will be here for—skiing and snowboarding take up most of each day. There are some excellent restaurants in the area that make the perfect après ski stop; try Les Covagnes for varied, good value meals just a few minutes’ walk from the hotel, or L’Epicea, an Alpine hut-style building with some of the best hot chocolate in town. Slightly further afield is Le Desert Blanc, a mountaintop spot with stellar views of Mont Blanc (and great pizza).
How to Get There
Outstanding stay over half term - excellent suite (2 bedrooms and separate living area) for family of 3 with views in 3 directions; we could monitor the lift queue from our bedroom balcony, and perfect views from our windows of the ESF torchlight descent into the Forum and fireworks. Suite very comfortable and excellent contemporary decor - and handy dining table which doubled as a desk for our son with upcoming exams! Contemporary style excellent throughout hotel. Views from hot tub overlooking piste and sunsets excellent every evening. Staff very friendly and accommodating; they’d saved us mountain platters on our first night, which, after a delayed flight, we finally got to at 1am. Half board was excellent with great 3 course buffet every night - beautifully cooked - and good hot and cold selections at breakfast. Staff also very helpful at checkout - following a last day’s skiing, they gave us towels to get showered in the spa changing rooms before leaving. Position excellent- must be practically the closet to the slopes - bit of a flat shuffle for 70m, but could reach boot room on skis. Handy supermarket directly across from hotel for the obligatory in-room €2.25 fizz (try it, it’s not half bad) and madeleines after a day’s skiing! In-hotel ski shop staff also very helpful - despite having our own skis they fixed the bindings for one that had become detached on the flight over. Overall, couldn’t have suited our needs more perfectly, and would definitely go back. Thanks to all the staff for making the stay so pleasant.
Set in, I think, one of the original Bauhaus Brutalist buildings of Flaine, this hotel responds to the unpromising architecture with style and wit - a lot of the decoration is graffiti-style but reflecting the origins with portraits of Bauhaus architects and people associated with the Bauhaus movement. Not quite sure where the wild west theme comes from but if you like furry cowhide covered surfaces (love them) this will appeal a lot. The foyer, bar area and restaurant are spacious and nice places to spend time with an open fire and lots of sofas and chairs and great light fittings - sounds trivial but it all helps to make it a place that is good to spend time in. Our room was a level or two above the basic and had a balcony and wide views across the slopes. Whilst the bedroom area was not huge - as other people have commented on - the bathroom was a good size and there was a lot of cupboard space with lots of hangers. This makes so much difference to keeping the room tidy and comfortable. Also the cupboard doors are covered with furry cowhide and who doesn't love a furry cupboard door? Certainly for me there was joy not only in what I had in the wardrobe but the wardrobe itself.
The restaurant operated on a buffet system at breakfast and dinner and there was plenty of choice and whatever your taste there seemed to be something for it. If they were serving beef there was no compromise about how it was cooked - really rare (a good vet could probably have got it back on its feet again) - just how it should be - and absolutely delicious. If that wasn't to your taste there were always alternatives. If you had any questions there were always chefs available who happily and helpfully answered them.
This is a hotel in a skiing resort so location matters and Totem is at the centre of Flaine between 5 different lifts going to different areas of the skiing area. The ski room is located so that you can ski in and ski out. As a ski room it is functional rather than luxurious and heated boot dryers would be nice but it is well heated so their absence was not a big problem.
After a day's skiing there is a nice spa area with two saunas of different temperatures and, outside, a hot tub looking straight out over the slopes - really lovely to be in especially when it is snowing even if reaching it across snow-covered decking takes a certain amount of fortitude. The relaxation area is quiet and meditative, again with beautiful views of the slopes and surprisingly comfortable loungers. Children under 16 are not permitted to use the area which is welcome to those who are not (or not travelling with anyone) under 16.
The WiFi, again important if you have a long evening after a day's skiing is excellent - powerful and consistent throughout the building.
The outstanding feature of this hotel, however, amongst many other good things is its staff. The staff are, without exception, young, enthusistic and friendly without any compromise to quality of service. There are a lot of them and they are always ready to help - trying to avoid saying "pro-active" but they are proactively helpful. The good humour, smiles and laughter seems to extend not only to guests but also amongst themselves which really enhances the atmosphere. The hotel's selection and training procedures must be market-leading.
All-in-all we had a really enjoyable week here and recommend it thoroughly as a skiing hotel
We spent nine nights at Terminal Neige in flaine in dec 18 - jan 19. There were many nice things but my overall impression was average. Style over substance. They have done a refurb which is great in the main area but have skimped a bit in the rooms. There’s no sound proofing in the bedrooms so you can hear the people in the rooms next door. We had paid for a bigger room and it was still very small. Little things like no main room lights, only bedside lights, mean the room is never very well lit. And the position of the bedside lights mean you can’t switch them off if you’re lying down in bed. It sounds small but it’s annoying having to sit up to turn the lights off. It feels like careless design which is disappointing in a place that is supposed to all be about deisgn.
We had half board. My boyfriend was only allowed one, single nespresso coffee per morning for breakfast. That felt a bit cheap. The evening meals look better than they tasted. Over the nine nights we stayed seven of them had beef on the menu and two had pork. Very rare, mostly cheap cuts of beef isn’t really my thing.
The last thing to be aware of is the spa is €10 per person per day. If you look very carefully on hoteles.com you can see a little section that says this but it’s not easy to spot.
Other than the above the hotel is good. The people who work there are relaxed and mostly very friendly. The bar area is lovely with a fireplace and great cocktails. Housekeeping was excellent.
Stayed at the Hotel Terminal Neige Le Totem for 4 nights with my daughter last week and was really impressed. The hotel has a cool decor, relaxed vibe and excellent public areas. The staff were really friendly and helpful, especially Rodrigo in the ski shop (which is conveniently located in the hotel). The room was spacious with a balcony and mountain view, although I guess you should expect that for the price. Little things like no charge for cappuccinos at breakfast or for the video games make a difference, although there is a charge to access the spa. The location is great, opposite the shops and restaurants in Flaine Forum and 100m from the main Grandes Platieres cable car. We will be back.
i was a first time visitor, and from start to finish this hotel was absolutely outstanding.
1. the telephone assistance when i queried a few things before i went was really helpful.
2. when we arrived, checkin was swift and they managed to get us into our room an hour or so early, very kind!
3. the room - a club/balcony room was lovely - see some of the pictures for the views!
good bathroom and powerful shower - perfect
only snag - given most are there to ski, somewhere to wash/dry clothes could be useful.
4. the breakfast - plenty of options. hot included eggs/bacon/beans etc etc
cold - loads of cakes and breads cereals etc. the usual but the cakes and bread in particular were amazing.
5. dinner - the highlight of my stay here!
- the mains served/prepared by nicolas were outstanding, i felt like we were at a 5* resort. moreso given i'm vegetarian, every day there were at least 2/3 really good options.
- the dessert - for those that know the great british bakeoff, Tim should be on there. From chocolate caramel mug cakes to raspberry and pistachio eclaires the desserts were out of this world.
6. ski room
really convenient as you could ski out directly to the slopes
7 - spa
really worth the £10 per day entry, the outdoor hot tub being the absolute highlight!
all in all, i really have no idea how anyone could rate this less than 5, one of my favourite places and I'm looking forward to returning!