Terminal Neige – Totem
What We Love
- Settling into the outdoor Jacuzzi after a day on the slopes
- The roaring fire in the bar, perfect for an après-ski spritz
- The fabulous ski-in, ski-out convenience
- The decadent Loft suite, which has three bedrooms, a south-facing terrace and a modernist beauty of a fireplace
What To Know
- There’s a fee to use the wellness center, and it’s for those over 18 only
- The higher up the room, the better the view of the snow-covered trees and mountains
- Rooms can be small; upgrade to a club double or a deluxe room for more space
- Free WiFi
- Free WiFi
- Handicap Accessible
You might call the charming aesthetic at this ski-in, ski-out hotel “modern vintage” – at every turn, there’s a touch of industrial chic, a soupcon of ethnic fabrics, some graffiti-inspired art, and brightly patterned china. The public spaces are stocked with a varied assortment of tables and chairs, some of which are bespoke Bauhaus-style creations, and cushions covered in Native American patterns crowd the sofas. Rooms are on the small side, but the street-art pattern that decorates one wall, the headboards made from slabs of chestnut, and the cheery curtains and bedspreads make them feel both hip and cozy. The Pure Altitude spa, with three intimate treatment rooms, uses its own label of products that incorporate mountain plants and minerals. Spring for a sports massage—just the thing after a day or two on the slopes.
In the Area
Flaine, 1,600 meters high, is the highest of the resorts on the Grand Massif lift pass, although its neighbors add variety on runs that cut through the forest. It’s also the one most guaranteed to get snow, which is what 99% of the guests will be here for—skiing and snowboarding take up most of each day. There are some excellent restaurants in the area that make the perfect après ski stop; try Les Covagnes for varied, good value meals just a few minutes’ walk from the hotel, or L’Epicea, an Alpine hut-style building with some of the best hot chocolate in town. Slightly further afield is Le Desert Blanc, a mountaintop spot with stellar views of Mont Blanc (and great pizza).
How to Get There
We are a family of 6 adults and occupied 4 hotel rooms for a week out of the high season. The hotel is in a great position. The refurbishment and addition of an outdoor hot-tub with great views of the ski slopes, sauna and small gym has made a huge difference. My daughter-in-law had a very nice spa treatment. The housekeeping was generally good if a bit hit and miss. The restaurant offered a choice of hot and cold food served buffet style. However, the food was never hot. They often ran out of dishes during the second serving. Despite calling and emailing the head office to advise that one adult was a vegan and being told they cater for vegans, there was never a vegan main option, just the sides offered to all other guests. No effort was made at all to accommodate the vegan guest. We complained on a couple of occasions and after a number of days were eventually told we had to "ask if we wanted a vegan main course". The service was chaotic, especially at breakfast. Tables were not cleared frequently enough which meant waiting most mornings for them to be set. There were never enough glasses for orange juice, they ran out of bowls, plates and hot food (despite arriving an hour before the end of breakfast service). The hotel looks like it is mostly staffed by seasonnaires with no obvious supervision. A few were smiley and helpful but on the whole they appeared miserable and rude at times. We have stayed in this hotel on a number of occasions over the last 20 years or so. This was our first visit under the current ownership and I have to say based on this last experience we will not be returning. This is a huge shame as the hotel has great potential.
Recently returned from our family ski trip to Flaine and stayed at the Terminal Neige - Totem. The hotel was excellent, warm and friendly atmosphere and very close to the slopes. Food was fabulous with a good choice on the menu. Rooms were clean, spacious and great view of the pistes. The staff in the hotel, ski shop and spa were all very friendly, helpful and accommodating. A great advert for customer care. The decor was cool and the retro arcade games (all free) went down a treat. It’s ben a while since i last played Phoenix!!!!! All in all, a great hotel that delivers on every front especially the staff being genuinely friendly and welcoming.
Went to Flaine for a long weekend ski trip with a friend, and was thoroughly impressed by Totem. Modern and clean, with a decent-sized room, with special mention for the extremely friendly and helpful staff. Always a plus to be able to ski-in-ski-out (albeit with a bit of poling!), and loved the vibe in the bar/restaurant area.