3.5
Average 987 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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property Suite Bedroom cottage Resort Villa lamp

Overview

Location

With a stay at Mercure Bordeaux Château Chartrons in Bordeaux (Chartrons), you’ll be minutes from Greek Orthodox Church and Bordeaux Wine and Trade Museum. This 4-star hotel is within close proximity of Marche des Quais and Quai des Marques.

Rooms

Make yourself at home in one of the 215 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a terrace.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bordeaux? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Mercure Bordeaux Château Chartrons
81 Cours Saint-Louis
Bordeaux, 33300 France

Reviews

3.5 Average 987 Reviews
Smelt of sewage and no hot water
Reviewed 5 days ago

Very disappointing stay here. Perhaps if they didn’t deem themselves as 4 star I’d be more sympathetic but it’s a shambles. Staff were never to be found at reception/restaurant/bar. The whole lobby smelt of septic tanks. The rooms were dated and shabby albeit clean (enough). There was no hot water in the morning however they did give me a discount at check out because of this.

I would avoid!

Horrible Hotel
Reviewed 1 week ago

In the almost 400 reviews that I have written, I can't remember ever rating anything only one star.
This hotel was truly horrible. We were on a tour, so didn't have a choice of where to stay.
The lobby area looked pretty nice, but once leaving the public area, things went quickly down hill.
Getting off the elevator on our floor, the carpet was fraying and torn along the walls. The carpet didn't go up to the room doors in places.
Once inside the room, the carpet was filthy, the wallpaper was torn in places and had stains and marks.
The worst of it was a foul smell coming from the bathroom. We closed the toilet bowl lid as well as the bathroom door.
We complained about the smell and were moved to another room. This room was in a little better condition and at least seemed clean, but this room was HOT.
I felt bad but went back down to the desk. We were told there were no more rooms. I even offered to pay for an upgraded room, but was told the hotel was full. They did give us a tabletop fan, which did help. If I was able to sleep with the windows open that would have taken care of the problem, but I am very allergic to mosquitoes. We did open the window for a bit, but once I saw a mosquito, we had to close the window.
We were finally told that the air conditioning had not yet been turned on and of course they had no control over the warm weather.
The staff was very nice and did what they could. We found out the next morning that the others on our tour had complained as well.
If there had just been one problem, you can certainly overlook it, and standards in Europe are different that what we're used to in the States, but no one wants to stay in a room that looks and feels dirty and smells worse.

Nothing Positive
Reviewed 3 weeks ago

Stayed 2 nights as part of a tour. Terrible location, but it is walkable to town.
Rooms are horrible. Painted dark red with green accents. Not enough plugs. Did not feel clean.
Would not recommend it.

Would not choose if I had a choice
Reviewed 1 month ago

This hotel caters to tour groups. Three buses checked in at relatively the same time, including ours. Gate 1 began using this hotel fairly recently as an improvement to to hotel they were formerly using. This hotel is not great so I’d hate to see the last one!

Though the rooms are larger than most in Europe, they are not very functional. My room is painted a dark red and the lighting is horrible. The dark colors are oppressive and suck up all the light from the tiny fixtures. Though the bathroom is fairly modern, there are no outlets for hair styling tools in or around the bathroom. Just one plug to accommodate a shaver. There are no mirrors by any of the sparse number of plugs, so I’m forced to unplug a lamp, sit on a chair and do my hair using a tiny 2” by 4” mirror that I brought from home. I can’t Imaging two women getting ready in a room like this. Towels are very thin and no washcloths which is typical for Mercure. Also the safe is not working in my room. A previous guest left it in the locked position and it will not open. Not worth the effort to deal with the front desk. The room is not very clean and the carpeting has a funky smell. The corridor smells even worse. Very disappointed with my two night stay.

This is not a four star hotel
Reviewed 4 months ago

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!