3.5
Average 954 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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property Suite Bedroom cottage Resort Villa lamp

Overview

Location

With a stay at Mercure Bordeaux Château Chartrons in Bordeaux (Chartrons), you’ll be minutes from Greek Orthodox Church and Bordeaux Wine and Trade Museum. This 4-star hotel is within close proximity of Marche des Quais and Quai des Marques.

Rooms

Make yourself at home in one of the 215 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a terrace.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bordeaux? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Mercure Bordeaux Château Chartrons
81 Cours Saint-Louis
Bordeaux, 33300 France

Reviews

3.5 Average 954 Reviews
This is not a four star hotel
Reviewed 5 days ago

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Definitely not two star...had it’s day !
Reviewed 7 days ago

Though a lovely building in its time there...are plenty of other hotels in Bordeaux to choose from.
The staff on reception were quite amiable but there was no offer of help with luggage to the rooms.
This hotel is in need of some renovation and decoration, it is looking very tired and tatty.
The rooms are dark, and quite small. There are no toiletries left in the room for guests, a sign of cutting costs. Plastic cups are provided in the bathroom and paper cups for tea and coffee. Not a very good image ! and limited supplies of beverages.
The bathroom was small and dark with a leaking shower that sprayed all over the room, leaving a flood on the floor, as did the one in our friends bathroom...why is the chamber maid not reporting this to maintenance? Though we told reception I doubt from the response if this was rectified.
This is supposed to be a business hotel but no iron or ironing board was available in the room, on request I was given a very small free standing board which I had to place on the desk in the room...not good enough !
The breakfast was adequate..though it started to rain and the roof was leaking over our table!
Parking was secure and there were plenty of spaces for the weekend.
This hotel is not up to Mercure standards and does not warrant four stars.

Good hotel++
Reviewed 3 weeks ago

Very well located at city and transport facility. Clean and decent sized hotel rooms. Staffs are friendly and helpful. Not so huge rooms, typically European size rooms with bathtub. Buffet breakfast is expensive I felt and usually overcrowded. Rooms does not have microwave Owens, Iron board are shared across rooms. Have a restaurant and bar attached. Staying 2nd time, same good service. You have some restaurants and shopping centre nearby. Have a fitness centre. Walk-able distance to riverside. If you stay for more days, you can request for a bigger room for same price. Bit quite in the night. I liked the bed. Pets are allowed.
Seems there was a water leak issue at adjacent room, technical manager twice opened my room door with master without giving the notice to check the issue. Later they corrected issue when I was out but no notice. Other than this, no issues staff, were helpful.

great location
Reviewed 1 month ago

stayed here for a marathon in Bordeaux. Perfect location within walking distance of restaurants and attractions (museums, etc.) Would definitely stay there again. Rooms are small, but they all are in Europe!

Very far from center, staff not friendly
Reviewed 1 month ago

Hotel is clean with spacious rooms. Staff are not friendly or helpful, cold almost to the point of disrespect. To be directed to our meeting room the staff just pointed in the general direction, did not even bother to show us the room. Other staff passed without even a Bonjour. Restaurant is cold, extremely limited menu, bar is overpriced. At least a 5 km walk from the center of Bordeaux. Definitely look elsewhere.