77%
Members Recommend
4.0
Very Good 1899 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location in the historic “Golden Triangle” and close to all the major sights
  • The Grand Hotel fills a series of 18th-century interconnected buildings, so no two rooms are the same
  • The hotel’s Michelin-starred restaurant, Le Pressoir d’Argent, serves a signature lobster dish made using a $40,000 silver Christofle press
  • The brunch spread at Brasserie Le Bordeaux

What To Know

  • Labyrinthine corridors can make finding your room difficult
  • Plenty of stairs to navigate in the hallways
  • The city center can get congested with traffic, so plan ahead to catch your train or flight
  • Better for couples than families
  • Winter in Bordeaux means short, gray days
  • Pets are allowed for an additional cost of approximately $30 per day
  • Smoking is not permitted on the property

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Classic Elegant Lobby chair property curtain Suite Resort living room

Overview

The Review

Taking full advantage of its setting in Bordeaux’s UNESCO-listed historical center, the stately Grand Hotel de Bordeaux brings the meaning of traditional hospitality back to the city’s hotel scene with a slew of period features and contemporary amenities.

The hotel is actually made up of interconnected 18th-century buildings across from Bordeaux’s famous Grand Théâtre, and it was renovated in 2007 by designer Jacques Garcia. Thanks to its idiosyncratic layout, no two of the 127 rooms and 21 suites are exactly the same, so if you find a room you like, ask for it next time.{“type”:”img-inline”,”src”:”/static/images/product/properties/2047/prop-63145-1321387278-full.jpg”,”width”:”275″,”caption”:”After a spa treatment, head to the rooftop Jacuzzi for relaxation and spectacular city views.”}

Adding a jaunty note of nostalgia are friendly doormen wearing tricorn hats who usher guests into the hushed lobby. Those with time to spare settle in for afternoon tea in the bright, summery-green Orangerie, or for a cocktail at the almost-secret Victor Bar.

Upstairs, along labyrinthine corridors, the guestrooms have been decorated with an eye toward the Napoleon III Empire style, replete with mahogany furniture upholstered in jewel-toned fabrics, flowing curtains, whimsical headboards and opulent bathrooms covered in pink and white marble — everything you’d need for your own 18th-century salon, only with modern amenities like WiFi and wall-mounted flat-screen TVs.

The hotel recently opened Les Bains de Léa, by Nuxe Spa, which has 12 treatment rooms, a hammam and a sauna, a fitness club and my favorite spot, a rooftop Jacuzzi terrace overlooking the city. The signature experience at the Grand Hotel, however, is dinner at the Michelin-starred Le Pressoir d’Argent, where guests can opt for a lobster dish made tableside by the gracious staff using one of only five Christofle silver lobster presses in the world.

How to Get There

Intercontinental Bordeaux Le Grand Hotel
2-5 Place De La Comédie
Bordeaux, 33000 France

Reviews

4.0 Very Good 1899 Reviews
Excellent Breakfast
Sybil N

The hotel is in a perfect position to explore all areas of Bordeaux on foot, by taxi or tram.
The concierge staff were always on hand, being friendly and very helpful.
My request at the time of booking to be near a lift was catered for which I appreciated.
Our room was overlooked by offices which were very close and so we were unable to get dressed with the curtains open. There is far too much furniture for the size of the room. So much so that I kept tripping or bumping my thigh on the chairs which were an unnecessary addition to the room. Two arm-chairs with a table in between, a large dressing table/desk and of course two bedside tables. Due to the curtain situation, the room always appeared dark, even with all the lights on. The only full length mirror was attached to the back of a wardrobe which again, did not provide enough lighting whilst getting dressed. For the room alone, I have reluctantly only awarded 4 stars.
Now, on to the breakfast which I have to award a strong 5 stars. We were there for 7 nights and we really came to look forward to our breakfasts. The food was plentiful and flavoursome and there were a number of breakfast drinks to choose from.
The best part of breakfast though had to be being greeted every morning with a smile by the manager, Catherine, and the lovely Anastasia could not have done enough for us. The professionalism and warmth that radiated from Anastasia every morning was something we’ll genuinely remember for a long time. We stay in many luxury hotels around the world and many of the staff are easily forgotten after our stay. Not so, Anastasia and with Catherine and her staff. The chef whilst we we there, also had a huge, welcoming smile for us and remembered each morning our preferences for the hot food cooked to order.
One night, Mariah Carey and her huge entourage had taken over an entire floor of the hotel. Other establishments might have neglected their other guests in order to cater for such a diva - Not so the Grand - Although it was extra busy during this time, at breakfast, we were still treated as VIP guests. Thank you Anastasia, Catherine and staff for making the start of each day such a pleasant experience.

Eh...
Kalypso7

Looks like a 5 star hotel from the outside. The female concierge was very condescending and rude when we first approached her (as we were dressed in sweatpants). We then later went up to her after we changed into proper clothes, all of a sudden she became attentive and semi helpful.

The front desk and valet were extremely helpful and polite.

Their breakfast seemed like a free for all. Not a clean plate or glass anywhere in site, until many minutes later after waiting for them to bring more out. It was like a treasure hunt looking for that one plate.

Non-existent concierge & spa
Service_Sommelier

My opinion of this hotel did not start out well. I wrote on 3x to the hotel reception and to the concierge asking for support to plan my vineyard excursions with absolutely NO response. My husband subsequently called the concierge, personally spoke with George, who indicated to write him personally and he would respond to our requests. We emailed George, but got NO response. I could have pressed this upon check in, but after doing all the planning of visits and dinner reservations myself I preferred not to start my holiday with a complaint and trying to problem solve the hotels lack of customer service. This became a big task - as in august many venues are closed or under renovation. To put in perspective for a 5 night trip I spent 8-10 hours planning this myself which could have been short cutter bu a savvy concierge.

Next my husband asked for a spa reservation, however he was told the computers were ‚down‘ and despite several check ins with them over the course of a day they could not book any appointments.

The housekeeping team overall was positive - rooms were small but tasteful. I recommend they thouroughly check the coffee mugs as about 20%of the mugs they provided had coffee marks in them (not well washed).

All in all some of the staff were very helpful, polite, friendly, and others were just, well non-existent. If you convenient place to stay, the hotel can provide, but if you need more support or wish to use the spa - look elsewhere.