4.5
Very Good 1653 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Enchanting location overlooking Alster Lake, with plenty of balconies from which to gaze
  • Restaurant Haerlin with two Michelin stars and 18 Gault Millau points and Doc Cheng’s with 14 Gault Millau points
  • 60 sandwich options at Cafe Condi
  • Spa treatments spanning classic and Ayurvedic massages, body treatments and Medical Beauty Research skincare

What To Know

  • Room categories start with 270-square-foot single rooms
  • WiFi is free throughout public spaces and guestrooms
  • Cribs, rollaways, printers and small refrigerators are available on request
  • Dietary requests including macrobiotic, gluten-free, raw and vegan restrictions can be accommodated

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Luxury Modern Suite property living room home cottage

Overview

Palatial, turn-of-the-century classic on Alster Lake with a two-Michelin-star restaurant and a top spa

The Lowdown

Originally a grand estate on the banks of Alster Lake in the heart of Hamburg, under Fairmount, this hotel has undergone modern developments from air-conditioning (only added in 2009) to WiFi access throughout. Beside the traditionally opulent rooms and suites, most of which face the lake and some of which are flanked by balconies, the array of dining options serves as the jewel in the property’s crown. Restaurant Haerlin has earned two Michelin stars and 18 points Gault Millau for Christoph Ruffers’ French and Mediterranean cuisine, while Doc Cheng’s (with 14 points GM) fuses European and Asian cuisines amid Shanghai-in-the-1920s decor.

In the Area

It’s not often one can stay lakeside in a major city. Venturing beyond the Alster, guests may visit Hamburg’s city hall, Rathaus, which also happens to be its architectural opus, surrounded by upscale shops and charming streets. After fireside afternoon tea in the hotel lobby at Wohnhalle, tea enthusiasts can venture to the Messmer Momentum teahouse and tea museum situated on Hamburg’s once-major port of tea for Europe. Continue on the maritime trail by visiting giant Hamburg Harbor and then come nightfall, the Reeperbahn red light district makes a worthy field trip for those seeking a nightlife contrast to the elegant hotel.

How to Get There

Fairmont Hotel Vier Jahreszeiten Hamburg
Neuer Jungfernstieg 9-14
Hamburg, 20354 Germany

Reviews

4.5 Very Good 1653 Reviews
A VERY SPECIAL BAR
Reviewed 4 weeks ago

I was not at this Hotel but at the Atlantic Kempinski were I always stay when I am in Hamburg, but I discover the cigar bar: The Jahreszeiten. it is small, no reservations so better arrive early because by 10 pm is totally crowded. Excellent bar tender and the best possible atmosphere. They have best cuban cigars with moderate prices. If you do not smoke cigars, you better stay in your room. The place is amazing, always friendly bartenders and people. I so fully recommended.

Wasn't up to the Fairmont standard
Reviewed 1 month ago

Had a one night stay back in July. We booked a Lakeview suite.

The suite was on a low floor which had limited lake view distracted by the trees.
When we got into the room we found that the sponge in the bathroom was empty. It looked like the housekeeper didn't clean the room properly. The housekeeper should have changed everything in the room for a new guest even they ''looked'' like not used. I came down tot the front desk and insisted to change a room. The front desk kept telling me no other room available and persuaded me paying more for another suite. Finally I insisted to either get a new room or have someone fully clean the room. I was finally got another suite available. The other suite was just next to the first one, and I swear they had almost the same size, only with different floor plan.

The new room was good in general. However, they tried to provide all the information of room service or restaurants in their tablet, which was not working. There was totally no paper version of that in the room. We called the front desk to fix it, and only found it still not working after we were back from the dinner. By the way the dinner was OK, German style, professional service and food quality. Not memorable but OK. We called the front desk to fix it again, and came back after a night walk finding it still not working. After the third time, some one came up and apologized but he didn't seem aware of what to do. We gave up.

The night was smooth. The room itself was nice. Also to mention that the location is good.

On the second morning, the promised newspaper was not delivered to door. We had a breakfast in the hotel. The decoration and ambiance was marvelous, but the food could be improved. Also the servers were always chatting loudly beside us.

Finally during the checkout the manager was aware of everything and made apologies. In general, I would say the stay was not too bad, but still not up to the standard of a luxury hotel.

WONDERFUL AS ALWAYS
Reviewed 1 month ago

The Fairmont hotel "Vier Jahreszeiten" (Hamburg) is our favourite hotel in Germany. The veteran staff works on an extremely professional level and the younger staff seems quite proficient too. I would always recommend this hotel for a relaxing stay in Hamburg. I have to note however that the "Wohnhalle" in the hotel can be heavily frequented during wintertime, not just by guests who stay at the hotel but also by Hamburg residents. It is quite popular in Hamburg. Thus finding a seat and enjoying the afternoon tea or simply a drink can be quite challenging during this time of the year.

Hotel no grand lux: Unorganized and unengaged staff, repairs necessary
Reviewed 2 months ago

This is a review for the HOTEL only. We stayed 3 nights before Christmas 2018. Beware of floor service pantry. We had the service room nearby (room 444), and walked past room service trays 3 days in a row. The shower did not drain, which they fixed quickly. An electric outlet hanging from the wall when we got back into the room the next day. They couldn't fix that, however, offered to change us to another room. There is a memory foam mattress toping covered in non-breathable plastic in the bed, which leaves you very sweaty. Bathroom sink started leaking on last day, we could not use the right sink. Noisy bar on ground floor, frequented by overprivileged locals. You can smell the cigarette smoke throughout the entire ground floor. We had to fight for a seat by the fireplace, including some unpleasant conversations to staff. Valet unfriendly and condescending. Can't recommend staying at their hotel. Stay somewhere else and just go there for the food. The restaurants are fantastic.

Excellent
Reviewed 2 months ago

Visiting Hamburg we always stay at this Fairmont Hotel Vil Jahreszeiten, butiful location, fantastic service, and very helpful staff, you feel welcom from the moment you car or taxi stop in the ford of hotel. We also dine at the hotel restaurant, and find service and food fantastic.