The Ritz-Carlton, Berlin
What We Love
- Spacious rooms have views of either the Tiergarten park or buzzy Potsdamer Platz
- The Club Room’s executive lounge with its light meals and Tiergarten-park views
- Easy walking distance to the Brandenburg Gate, the Holocaust Memorial, the Reichstag, the Neue Nationalgalerie and Checkpoint Charlie
What To Know
- Overlooking the Sony Center, the immediate area is shiny and new
- The smallest guestroom measures 431 square feet
- WiFi available for an additional $21 per day; starting January, 2016 WiFi will be available for free
- Free WiFi
- Kids Club
- Parking On Site
This 11-story hotel (the floors above the 11th are private apartments) might be just a decade old, but its interiors evoke 18th-century Prussia. Gold-hued royal flourishes adorn carpets, curtains and wallpapers, while marble staircases and bathrooms bring to mind the palaces of the historical German empire. The formally attired staff is efficient and warm.
Bed and Bath
Even the smallest rooms have 430 square feet of space and feature Prussian-inspired interiors – duvets topped with gold-striped bed covers, lacquered wooden desks and blue-and-cream armchairs with footstools. Huge flat-screen TVs and numerous sockets – including some to fit international plugs – add essential modern touches. Elegant white-marble bathrooms have double sinks plus robes and slippers. Make use of the free floral salts during a soak in the double-ended bathtub.
Whether dining alfresco on the Desbrosses Terrace or enjoying freshly baked scones and live piano music in the Tea Lounge, guests enjoy a variety of upscale on-site culinary options. Classic cocktails are served within the wood-paneled walls of The Curtain Club, a bar that evokes the feel of a British gentleman’s a club.
In the Area
There’s little need to hop on the U-bahn metro (directly opposite the hotel entrance) because most top sights are nearby. Take a 15-minute walk to the glass-domed Reichstag parliament building, stopping en route at the Holocaust Memorial and the 18th-century Brandenburg Gate. Afterward, stroll through the vast Tiergarten park, then back toward the hotel via the Neue Nationalgalerie to peruse its 20th- and 21st-century artworks.
How to Get There
The renovation did a lot of good to the place. The new Fragrance bar is amazing. The rooms are in the new contemporary style I have seen in other new or renovated properties. A big selling point for me is the fact that the main entrance is not directly on a busy street which makes entering it more discrete and is particularly helpful if you want to take your time getting in and out of a taxi. While the location is simply perfect in the heart of the city. One thing to keep notice of is the fact that this hotels has 4 Clefs d’Or concierges. A rare sight and this alone makes me come back to this place
All members of staff provided top-notch level of service. From Terry welcoming us at front door; Nadine making sure we were well taken care of in Club Level lounge; Matteo at breakfast and in Club Level Lounge; and bellman Etienne’s patience as we moved our luggage to a friend’s room while we were free to explore Berlin. In my world travels, I have not experienced this level of service in a long long long time. The ability to provide this level of service is a credit to this hotel’s management staff, and training and direction to the hotel staff. Hats Off!!!
One of the best hotels in what I have experienced as one of the best hotel chains, The Ritz Carlton group!
From Check in with Walid Nasir to the Club Level where Nadine and Matteo provided excellent service, we have been over the moon with delight. Matteo helped us with breakfast each morning and was in the Club Level at night to provide us a cocktail, cheese and whatever made us feel at home. He is amazing. Nadine did not complain when we overstayed our welcome while we chatted with other hotel guests in the Club Level.
Let’s not forget Terry who we all refer to as “Terry Christmas” from North Carolina! He always had a smile on his face and helped us with directions, history and it was nice to be greeted so warmly each time we entered the hotel.
Back to Walid Nasir at the front desk, he warmly asked my colleague what she needed when she could not sleep and decided to chill out in the lobby area at 3:00 am in the morning. He ordered her some hot tea to help her sleep. What a gem of a person!
I could go on and on, but you get the picture. I highly recommend this hotel. I commend them for a beautiful renovation of Phase 1 and can’t wait for the completion of Phase 2. One is unaware that the hotel is still renovating parts of its property.
Last quick note, Laura Schulz at the Front Desk was a delight when we checked out. She was happy to extend our stay and provide us a late checkout.
About twenty minutes from Tiegal, the checkin was quick and efficient. Much appreciated after long day of flying.
The door man was very positive, kind, and polite asked for assistance with bags. A short walk into lobby and to the check in counter i was greated with smiles and positive attitude by staff.
Who expedited checking in, offered upgrade options, and explained dinning options for breakfast as well thanking for my member status.
After checking in the front staff came from around the counter and handed me my room key and gave directions to elevators with a smile.
I had corner toom which was very nice. Appeared, remodeled and was very sleek, stylish, with soft colors, and nice decor, brush metal and mirrors. One large mirror gives you a head to toe look before exiting. The bed was large and comfy along with nice amble space and pillows.
I really enjoyed the room layout and also light controls, in wall usb chargers, automatic curtain control all at arms reach from laying down in the bed. They are on both sides of the bed as well. Lighting controls are nice with on option for night light which leaves on ambient light from undet a dresser and in the washroom.
The wash room was huge, twin sinks, walk in rain shower, and hug tube if you desire a long bath.
There is renovation apparently still going but not noticed other than breakfast is in lobby area where is also the lobby bar which was fine and breakfast was good and offered everything you like. I didnt use the club lounge. I wanted to be out of my room or outside in the city.
Evenings the lobby is chic, very nice, warm, and eloquent. I wasnt expecting much but i stopped by on evening out on Saturday. There was signing and piano dou so stopped in. Its was crowded but manageable to find a seat and order a drink. The bar had all female mixologists who were making very nice non traditional cocktails. This was the first coctail lounge that had its own hardcover book for drink specialties and also comes it their own specific cup similarly you expect at a tiki bar, but fancier.
Gym was nice as well pool, sauna, steam room, well kept and clean.
We stayed at the Ritz Carlton during our recent trip to Berlin after having stayed at the Ritz Carlton in Vienna and the Four Seasons in Prague on the same trip. What a let down . . . this property compared poorly and really had some inexcusable service. Let's start with the Club Level. The Club itself is very small and uncomfortable. There literally is only one couch -- clearly they do not want anyone to stay and relax. The food presentation was poor relative to the Ritz in Vienna and the quality was subpar. And we stayed 5 days with never once seeing a concierge or anyone in the Club to help us with plans and recommendations. But the service staff was very friendly and did the best they could.
While on the concierge topic, until the last day we never saw a concierge at the main concierge desk in the lobby. When we asked for restaurant recommendations, the staff was not able to accommodate and would literally send us to restaurants in the mall across the street. In fact, I asked for a nice Osteria for a more casual Italian meal and they could not come up with anything nearby. The next day we stumbled onto one literally 2 blocks away. We stayed Monday-Friday and by Thursday we started seeing a Concierge as well as very helpful bellmen who were not around at the start of the week. Perhaps it was a staffing issue but I would think the hotel would want to provide the same level of service regardless of the number of guests in the hotel or the day of the week.
In another oddity, Housekeeping one day chose to take our towels but not replace them.
On the plus side, the room was very nice as was the property other than the Club and they left us a chocolate Santa on our door for St. Nicholas Day.
If I were Marriott, I would seriously consider conducting an audit and putting the status of their Flag on probation . . . not up to Ritz Carlton standards. I would stay at the Marriott next door on a future visit.