Steigenberger Hotel Berlin
What We Love
- Steps from Kurfurstendamm's luxe shopping drag
- Recent renovations take the hotel’s eco-friendly status up a notch
- Restaurants serving up regional fare with locally sourced ingredients and a certified organic breakfast
- Themed on-site cooking classes for 15 or more people at Culinary School Berlin
What To Know
- Free WiFi in all rooms and public spaces
- Piano lounge attracts chic locals, but guests in first two room categories must pay to enter
- Pool changing area is unisex
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Meeting stringent environmental standards according to the ISO, the hotel has recently been awarded a carbon-neutral footprint. The commitment to sustainability extends from minimal emissions in rooms and suites to on-site restaurants serving thoughtful menus, including locally sourced ingredients at Berliner Stube and a certified organic breakfast at Parksalon. The Maluna Spa features a circular pool, sauna with cold plunge pools and splash showers and marine-based products from Thalgo for Thalasso. The overall feel blends clean design inside with a quiet parkside setting.
In the Area
The large, business-friendly Steigenberger attracts leisure guests for its versatile location in the western part of Berlin—it overlooks the quiet Los-Angeles-Platz private park but sits just a block down from the “Ku-damm”, or Kurfurstendamm, Berlin’s version of the Champs-Elysees, with Chanel, Gucci, YSL and more lining the avenue. Plus, there’s no shortage of cafes, restaurants, shops and galleries to explore in the immediate neighborhood. Sights within easy reach include the Kaiser Wilhelm Memorial Church and Zoo Berlin, while famed Tiergarten to the east offers more green space in a spectacular setting smack-dab in the urban center.
How to Get There
I had booked a superior room at the Steigenberger Hotel about a month prior to my stay. I turned up, got my key to room 669 (which was about a mile away from the lifts). I entered the room which was absolutely tiny with a single bed, furious, I went back down to reception to discuss this with the receptionist saying “it’s all we have at the moment, sorry” CHILE I booked this a month ago, give me what I paid for! I did not pay for a single room with a single bed, I paid for a superior with a double bed! The cheek! Eventually another staff member was able to find me what I paid for, magically. For the first night I had no WiFi, when discussed this with male receptionist he denied owning a phone or how to use “technology” which was weird since he was stood typing away on a keyboard ??? The following day I was given a WiFi connector in my room. These were my only issues while staying there, for the price I paid I was expecting better from the staff, I didn’t even get a “thank you for staying” when I was leaving. The hotel itself is lovely, the spa was great, breakfast buffet was good, just them 3 staff members wound me up and I’d suggest adequate training for them.
I wonder if anyone else has had a similar experience with them? Giving the hotel a three star rating for the facilities and the room NOT for the staff.
Upon arrival/check-in I asked the Staff if I could practice my German and they were happy to oblige. Check-in went smoothly and quickly. The hotel is very clean, and quite large, with a restaurant, bar, and some shops all part of the hotel. Our room was a decent size, with comfortable beds (one of the most comfortable I've ever slept in), and the A/C worked well. The room decor was certainly that of a business hotel, but also modern and comfortable. Location is excellent - near many, many restaurants, shopping, tourist attractions, transportation (metro, train, bus), etc. BEST part - they give you a free transportation card, which works on the metro/train/bus. This was very handy and I used it like crazy. It was valid my entire stay. Not sure up to how many days they will give you a valid card; mine was for four days. The hotel also held my luggage on the last day for several hours after I had checked-out. This is always so helpful when you have some time to kill before a flight and you don't want to haul your luggage all over the city.
Breakfast was excellent. Large selection and tasty.
I didn't check out the spa/pool area, though it did look quite nice.
Overall a very pleasant stay. I really enjoyed it.
The hotel itself is pleasantly in the middle of a bustling area, the rooms somewhat decent aside the dangerous bath, but the staff? One certainly doesn't hope to have a problem while on the road, but in this case, we found out how important it is not to have an utterly useless and absolutely careless front desk. If I could give them zero stars, I would. They flubbed a simple task. Then, they covered it up. Then, when I asked the manager for help, his response was well, I cannot conclude anything, so never mind, sorry about your luck. Even if it cost you five grand, hey, well, the evidence was destroyed on Steigenberger's end, so no use asking for anything from them. Shame. I will never, ever be back.