Hotel Adlon Kempinski
What We Love
- Located on the Mitte district’s main thoroughfare, Unter den Linden, opposite the Brandenburg Gate
- Dining includes the two-Michelin-starred Lorenz Adlon Esszimmer and Sra Bua by celeb chef Tim Raue
- Resense Spa features private spa suites and yoga and meditation classes with resident expert instruction
What To Know
- WiFi comes with an additional fee
- Use of the indoor pool and gym is free
- Upgraded limo and town-car service is available for a fee
- Free WiFi
- Handicap Accessible
- Parking On Site
Built in 1907, all but destroyed in 1945 during WWII and rebuilt in 1997, the Adlon is known as one of Berlin’s most famous (and most opulent) hotels. Guests enjoy courtyard or city views from 382 rooms or gaze out at the Brandenburg Gate from the two-Michelin-starred Lorenz Adlon Esszimmer, while dining on contemporary European fare by chef de cuisine Hendrik Otto. Star chef Tim Raue also holds court on-site, serving Japanese-Thai fusion at Germany’s first outpost of his international hotspot restaurant and bar, Sra Bua. Burn it all off at a yoga class at the spa by Resense, in the indoor pool or with a morning trainer at the gym.
In the Area
Starting at the Brandenburg Gate, guests have easy access to Berlin’s sights from the hotel’s central Mitte location, including the Reichstag (go to the top for views of Tiergarten and the striking glass dome), picturesque Gendarmenmarkt and Neue Synagoge’s golden dome. Simply strolling along the Unter den Linden will take visitors past historic and religious architectural gems, war memorials and embassies, all under the shade of the linden trees which give the boulevard its name. At the other end, the walk culminates on Museum Island in the Spree River, home to five noteworthy state museums including the Pergamon.
How to Get There
Like so many other reviews on TA and Booking.com, we were very disappointed and shocked by our initial treatment by the Front Desk personnel and other staff.
When our nightmarish flight from the U.S. was delayed by a day, we wrote a number of emails to the Adlon, and received very nice assurances that we would be treated well at check-in because we would be so terribly exhausted.
Well, quite the opposite happened. The young woman (I wish I had her name) at check-in said she was giving us an upgraded room and that we would be very happy. We were shocked to find an unattractive room with a small bed, where the carpet was horribly stained, the A/C was broken, and the window would hardly open to get any air. Then our luggage was 1 1/2 hours late- with our large case missing but offered someone else's luggage instead! It took more than 2 hours of going back and forth to the front desk (the phone did not work) to get a better room, get our proper luggage, and get the A/C in our new room working. Then our requests to get our wifi properly working took at least 3 request over several days before someone would come to the room. We had to ask a number of times for a kettle and pillows. Why should it be so hard?
It's amazing that a 5-star, expensive hotel like this should make guests struggle like this! It seems like thisis standard practice (according to other reviews) of at first offering a poor room to a new guest and then hoping they don't complain.
Our new room was very comfortable-especially the bedding, the bathroom , the excellent turn-down service and the lovely garden view- but we had to fight for this after more than 24 hours without sleep!
The breakfasts were absolutely wonderful but the hostess seemed to sometimes have an attitude and refused our requests to sit in a side room, although others were shown there. The breakfast wait-staff were fabulous.
Because the Front Desk staff knew they had screwed up and that we were unhappy, they started sending all sorts of presents to our room- a chocolate Brandenburg Gate, a small box of chocolates another time, and then nightly baskets of fruit. Very nice- but this could not buy me off from writing a truthful review, which I hope, will help others thinking of stay at the Adlon Kempinski.
While our main complaint is with the Front Desk staff and the continuing problems we had with communication with them, we were extremely impressed by the Concierge personnel.- especially by the very helpful and friendly Martin Werner. He so enhanced our visit!
Whilst travelling and on our way to Berlin we received an email from the Adlon asking if we wanted to upgrade to an Executive Suite for $150 Euro per night. They asked if we wanted a Brandenburg gate view or garden view - we opted for Brandenburg gate - who wouldn't.
So we arrive at the hotel around 3pm - and the Brandenburg gate view room wasn't ready would we take the garden view. Being tired having just been on a 6 hour train journey we accepted the garden view suite.
We were taken to our suite by staff and were a little taken aback - but waited for the staff to leave to discuss. The room overlooked some hotel back end facility. OK thats ok. I went into the bedroom and the drawers were badly scratched and one of the bedside tables was sticky. Now remember we are paying over $750 Euro for this room.
I went downstairs and spoke to reception and they moved us to the Brandenburg gate view suite immediately with no fuss. I was old afterwards that the room we were originally allocated should not have been available to guests. Interesting.
Anyway the new room is fantastic and the rest of our stay was wonderful. The breakfast buffet is unbelievable. Lots of choice. We highly recommend the Executive suite overlooking the gate.
Hotel is in a great location although its busy outside - with different functions that revolve around the gate, and the emabassies around the hotel.
Staff were lovely and very helpful. Other than our initial hiccup the hotel was very good and we would recommend it.
My husband and I celebrated our 34th wedding anniversary here. It was a beautiful facility,the location was just perfect, and the staff were so kind and helpful. We were very impressed with this hotel and would definitely stay here again. They really know how to take care of their guests.