InterContinental Buckhead Atlanta
What We Love
- Signature treatments at the eco-friendly spa use certified organic products
- Southern-tinged cocktails at the sophisticated Bourbon Bar
- Garden-inspired suites equipped with spacious living areas, fireplaces and well-stocked bookcases
What To Know
- In-room WiFi costs $10 per day
- Self-parking is $22 per day, and valet is available for $32 per day
- Pets 25 pounds and under are welcome for $100 per stay
- If you don’t want to rent a car, you can hop the MARTA right outside the hotel
- Parking On Site
- Room Service
Sophisticated wood- and marble-lined common areas, modern furnishings and soft cream-colored details set the business-casual vibe at this 22-story hotel in the center of Atlanta’s affluent suburb of Buckhead. Many of the 422 rooms and suites feature contemporary decor, dark wood headboards, jetted tubs and in-room libraries. You can soothe your shopping muscles with a wade in the outdoor lap pool, or indulge in an organic body wrap at the eco-friendly spa. Afterward, sample more than 14 hams and charcuteries paired with Southern cocktails at the Ham Bar. Locals and guests alike love the sophisticated homey fare at Chef Art Smith’s Southern Art Restaurant (think buttermilk fried chicken with whipped potatoes, garlic green beans and red pepper gravy). Cap the night off with a sampling of the more than 70 whiskeys at the wood-lined Bourbon Bar.
In the Area
The InterContinental will put you in the center of the shopping mecca of Buckhead. A stay in the suburbs is certainly not complete without a trip to the mall. Luckily, the hotel is within walking distance of the exclusive designer havens of Phipps Plaza and the Lenox Square Mall. Looking for something more local? Once a warehouse district, Bennett Street now plays host to local clothing boutiques, antique stores and art shops. Afterwards, refuel with the farm fresh vegetable sampler of local produce and sweet, dried, corn-crusted North Georgia Mountain Trout at the packed Horseradish Grill.
How to Get There
As an IHG ambassador, I expected better -
We checked in at 9pm and our room was not ready -
The bathroom was untidy and there were no amenities.
The location was great and the breakfast was good
But the service and room were disappointing .
I've been going to the Intercontinental for about 3 years now. I love the place and how they treat you. Usually I always get a king room on the club level. But had to get a full size room this time. But still used the club level function. Rooms was clean and nicely maintained throughout. Very large tub and separate shower. Only complaint I had was the bed was too soft. It was a down. But I guess it was worn to the point it had lost it support. Also I wish the club level center stayed open longer. But it closed at 9pm on a Saturday night. I've stayed a the Hard Rock and there's is open all night. At least the doors are open so you can get a snack in the middle of the night if you want. But the intercontinental has stunning views of the city and streets. I'll still go there because it's still a great hotel. I think one of the best in Atlanta.
Nice business class/ tourist hotel, close to subway and a large mall within easy walking distance. Spacious rooms with amenities like ironing board, coffee maker, mini bar.
Complete services offered as in any international chain hotel.
I’ve stayed in the hotel over the years for business. While beautiful, it is in need of some updating. Carpets are dirty and stained, room door are scuffed-in need of fresh coat of paint, door bells missing covers-scraping fingers (room 611), wallpaper dated with yellow striping from early 90s. Finally, dirty dishes left in hallways. Expected more from this caliber of hotel in Buckhead. I’m looking for another go to hotel.
Hotel desperately needs new, professional, management! I will NEVER stay at IHG again. Had requested early check in but arrived right at 3. Was told rooms weren't ready and I had to wait. Then he tried to sell me on purchasing some top floor privileges where I could wait - at a discount. I explained I didn't have time, needed to get dressed and leave for a wedding in an hour and a half. At 4 pm, after watching numerous other folks be checked in, including a close friend in the same type of room as mine, I finally went back to the desk and had to demand a room. The clerk even laughed when I told him I'd seen others and my friend check in since we'd been waiting. Now i finally get action, and get a room. The poor bellman was embarrassed bc he saw the whole situation over the last hour. This was only the beginning of an awful stay. After the wedding, at 10:30, 3 couples - all over age 50 go back to my room and we are chatting. Not yelling, not loud...normal voices. Security comes to my door saying we are too loud. We apologize and basically are almost whispering. 15 mins later he comes back and says I can't have anyone other than registered guests in the room - we should go downstairs to the lobby. We are shocked and really start whispering while waiting for the parents of the bride to arrive from the reception. The parents arrive and within 5 mins security is back telling us they would kick us out now unless we went to the lobby. These parents generated revenue for 41 rooms in that hotel that night and the previous night!!! Now mind you - we were no louder than a tv at a low volume. So we go downstairs where it is TOO LOUD in that crazy lobby bar to talk. I tried to speak to the manager about how rudely I'd been treated and how unreasonable they were but nothing mattered to him except that I had unregistered guests in the room. It honestly was the worst customer service experience my husband and I have ever had. The icing on the cake...at 5:30/6:00am the next morning folks in the room adjoins is woke us just by their voices coming thru the vent in the room. So clearly - there's a problem with ventilation/acoustics and we were on the 20th floor which I was told was a "premiere" location. There are some serious business, service, and building infrastructure issues that the Intercontinental Buckhead needs to resolve! Thanks for an absolutely miserable stay for what would have otherwise have been an enjoyable celebration! You couldn't pay me to stay at your hotel again.