Palm Beach Marriott Singer Island Beach Resort & Spa
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Palm Beach Marriott Singer Island Beach Resort & Spa in Singer Island, you’ll be on the beach and minutes from Ocean Reef Park, and close to Riviera Municipal Beach. This 4.5-star resort is within close proximity of Phil Foster Park and Lake Park Harbor Marina.
Make yourself at home in one of the 189 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Your room comes with a pillowtop bed. Rooms have private balconies. LCD televisions with cable programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and a spa tub. This resort also features wireless Internet access (surcharge), gift shops/newsstands, and wedding services.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Singer Island? This resort has 0 square feet (0 square meters) of space consisting of conference space and meeting rooms.
How to Get There
Marriott members beware!!! I can’t believe this actually happened, but it did. As a Lifetime Gold Marriott member and SPG Amex (now Bonvoy) cardholder for many years, I was notified via email less than 24 hours before I am scheduled to arrive (from the northeast) for a week’s stay for spring break with the wife and 3 kids telling me that a reservation I booked 30 days previous through the reservation desk with a human being no less... that due to unforeseen circumstances, they are unable to accommodate my reservation at the Palm Beach Marriott Singer Island Beach Resort and Spa. This was booked a month in advance and I had checked in online through the mobile app earlier in the day.
So end up on/off the phone with RJ [-] (who is the son of the GM btw), he has no remorse, no explanation of how this happened, no potential resolution/offer to compensate, and no plan for rebooking me into another property. “I'm working on it” is all I could get out of him. He could not have cared less and was completely unable to help me. I find it very interesting that they sent this email (not even a phone call) at 5:30pm after all of the executives have gone home - so no one at the property is capable of helping me.
After further conversation I come to find out that this was an issue with approximately 40 reservations (yes forty!!) and they had known about it many days in advance. However instead of letting customers know there is a problem and provide at least a few days to try and make other arrangements during a peak spring break period what did they do? They sat on it and supposedly tried to book people into other properties so when they arrived they'd be "walked" to another location. However, as I had described above they chose to wait until 12 hours before I was scheduled to hop on a flight with my family for vacation to send a vague email that they could no longer accommodate my reservation. WTF?!?
As my wife and I were scrambling to find another option online, I find out through the Marriott website that the Marriott Oceana Palms down the street is available. I even called them to confirm availability, which they said was indeed available. However, RJ claimed he didn’t know how that can possibly be true since his people checked and that was not the case. Absolutely no compassion or sense of urgency to try and rectify this problem. End up getting stuck with $3k in cancelled airline tix and a very disappointed family due to this incredible incompetence.
I understand mistakes happen and if they would have contacted me when the error was discovered it would have at least given me more than a few days to try and arrange alternate accommodations. Has been escalated to corporate, although I have very low expectations of anything more than some empty apologies. Might be time to cut up the new Bonvoy card and go all in on Hilton... oh how I miss SPG!
Traveling as family of 4, we were contacted when we were 10 min from hotel that they oversold and we were being relocated to another, non-resort, hotel. Concern, remorse, customer service was not demonstrated, and now we are a long way from home and at an inferior hotel down the street.
I have many, many years of Marriott loyalty. As a frequent business traveler, I have been a platinum member for a long time. This situation and the way it has been handled so far is enough for me to reconsider my loyalty and share my experience so others can consider theirs as well.
3 night stay for the family; including two teenage girls. We stayed in a 2 bedroom condo on the seventh floor. Rooms are nicely appointed with full kitchen. They are really like apartments. They aren’t new rooms, but they are updated, comfortable and nice.
Both pools and hot-tub were good. People of all ages were using the water slide, which we all enjoyed as well. Poolside food is as you would expect - adequate for a quick bite. Servers at the bar and pool were very nice and worked promptly
Gift shop and market is small with not too much variety - but has enough to get by.
Gym is small but adequate. Crowded all three mornings I was there.
Restaurant for breakfast was sufficient and the food was fine. Staff also attentive. Like most places - it gets crowded around prime time (8:45-10:15), so try and go early if you can.
Sean at the concierge was fantastic and helped us plan a boat trip and dinner.
Over good stay and we would return again.
Repeatedly non responsive:
Dear Mr. Amidon: My relatives forwarded me your e mail address. As you know, my family vacationed at the Singer Island Property for a week last week. Upon check out, I explained to the front desk my concerns regarding the cleanliness of my room #1400 (dusty, stained couch, housekeeping coming very late not allowing any nap time before dinner, housekeeping only picking up towels and dropping new towels, no vacuuming all week, mirror in master bath was dirty when I checked in and remained dirty all week, second bath had makeup on door remained that way all week, kitchen sink leak – not usable nor fixed. Also spending much time at resorts, I was surprised at the cleanliness of the pool and beach area. Pool and beach attendants would walk right past dirty cups, dishes, towels buried in the sand – never picking them up. The area was a mess. dirty. There is a service charge per day at the facility and 2 days we had to set up our own beach chairs as the “attendants were busy cleaning seaweed from the beach”. Finally, there was a wedding in the restaurant….we were unable to eat at the hotel; nor get a drink at the bar; no alternative given. I was told at checkout there was another bar – that was not explained to me by the bar at ocean. There were no seats at either restaurant for diner. All in all, my family made the vacation along with your wonderful staff’s excellent customer service and by that I mean how they talk/interact with you made the vacation terrific. I was told at check out, a manager would follow up with me. no one has. I called 2 days later and again was told I think by “Heather” , a manager would call me that day. no one has. I guess I am not surprised. As a Marriott rewards member and a business owner; I feel compelled to write this e mail.
of course public: no response. don't waste your money. so many other properties worth staying at. This is not one.
I’m staying here now and given it is spring break for many but this place is so unprepared for being at full capacity. People at the bar (guests) are so rude because everyone is scrambling to get a drink and the poor bartender can only handle so much. One bartender at the kiddie pool bar for parents on Spring Break?! Are you kidding me? I literally almost left the bar in tears because a guest screamed at me. Yesterday drinks I ordered never came. No food service at the pool— you ask for a menu and they never show up. Had to go to the bar again (my favorite place apparently) to order food. Breakfast restaurant gets the bill wrong every morning. And there is only 1 restaurant here so you are super limited. My husband has spent the last 2 days trying to fix the toilet in our room- we called for help, nobody came. The hotel is small and not prepared to be at full capacity- poor planning on managements part. We have precious little time for vacation with family and service is a top priority. Here you get none. I forgot to mention it’s impossible to get a seat at the pool— once again, a capacity issue. Yesterday we had to sit at a table at the restaurant in order to have a place to put our stuff down. The beach had seaweed all over it. Better hotels have it trucked out and it’s smelly. Thankfully my toddlers don’t know the frustrations their parents are going through and they love the water slide. Also the view from the room is very nice. My husband is Marriott Titanium status and it makes little difference.