PGA National Resort and Spa
What We Love
- The resort fee includes two welcome drinks at the I Bar, WiFi, access to the Health and Racquet Club (including classes and tennis court time) self-parking and more
- The resort just unveiled the final flourishes of a $100 million renovation that added a shot of sleek South Florida style to all guestrooms
- Five golf courses by top designers
- 40,000-square-foot spa with a not-to-be-missed “Waters of the World” mineral bath circuit
- READ MORE: Find your perfect Miami vacation?
What To Know
- Greens fees are among the highest in Florida, especially for the desirable Champion Course
- PGA National also hosts private homeowners who compete for tee times and use of all leisure facilities
- This is an extremely popular convention and meeting resort
- A $25 resort fee per room, per night, will be collected upon checkout on Jetsetter
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
As its name implies, the main selling point of PGA National Resort & Spa is its golf courses and excellent spa. Every duffer dreams of teeing off at the Jack Nicklaus–designed Champion, which has hosted far more of the biggest names and tournaments in golf than any other Florida course. But there’s a lot more to do here than hit the links, especially after the recent completion of a $100 million makeover that transformed the resort’s guestrooms into sybaritic escapes, rejuvenated nearly every facility in the resort and added new goodies like a sparkling zero-entry pool, the poolside Palm Terrace cafe and Bar 91 overlooking gorgeous greens. And the resort is a fitness fanatic’s dream, with a 33,000-square-foot fitness center (classes are available), 19 tennis courts and formal traditional croquet (don’t forget to wear white). Check out the delish Ironwood Grille for fresh Florida fish, and its sister iBar is set up like an urban cocktail lounge where you can choose from a lengthy mixologist’s menu and snack on gourmet comfort food like fish tacos and five-cheese grilled cheese sandwiches.
In the Area
Not many visitors realize that more than a century ago a large Japanese population lived in South Florida. The result is the Morikami Museum & Gardens, a vast expanse of elaborate gardens, a huge bonsai tree collection and an extensive Japanese art collection in nearby Delray Beach. Rather flex your plastic? The open air CityPlace complex is the region’s premier shopping, dining and entertainment district, in the heart of West Palm Beach and close to the rest of the city’s best shops and restaurants in the Clematis Street historical district, within a 20-minute drive from the resort. For some culture, head to West Palm’s Norton Museum of Art, which is easily Florida’s best, and in addition to its famed self-portrait of the one-eared artist, it has tons of 19th- and 20th-century masterpieces by Matisse, Monet, Picasso, Gauguin and many others. And for some indulgence, the unique Waters of the World circuit at the huge resort’s spa includes waters from natural springs in the Pyrenees and the Dead Sea. Access to the circuit is $25 on weekdays, but you’re required to book a spa treatment for access on weekends.
How to Get There
This resort had a beautiful pool area & lobby. The landscaping was very lush & the grounds very clean. Even though the hotel was full during our stay, we never had a problem getting chairs by the pool. There were a few business conventions going on; Still pleasant & classy nonetheless. The staff was really amazing & so genuinely accommodating from check in to wait staff & housekeeping. Did not eat at The Ironwood Steakhouse, but all the other restaurants including the breakfast buffet had really good food. If you are not interested in a beachfront hotel, I would recommend staying here. A few minor things in the room that could be modified. The lighting was dim by both mirrors in the bathroom area. The coffee maker was rather odd. And I get amazed that the small packet of powdered creamer is expected to cream your coffee lol. For a 4 star hotel you would also expect 2 complementary bottles of waters to make your a.m. coffee. In spite of these minor details, we had a wonderful vacation & I would gladly stay again!!
We stayed here two nights and had a nice time. We had a room facing the main pool area. The room was comfortable and quiet, with the patio door closed. The main lobby/bar area can be noisy but we were busy off premises so we did not spend much time there except to come and go. Self parking lot was close and convenient. Valet parking is also offered, for a hefty charge. The resort facilities looked nice, however we did not use them.
I would advise not renting in PGA National for a long term rental in a condo. We trusted the resort and rented 2 months Jan and Feb 2019. The condo was barely livable. There were bugs in the kitchen, it was filthy, the linens had food stains, the AC was broken, the dishes were in the cabinet with food in them as well as food stuck on outside of the fridge. We were promised a nice patio. It was a mess. There was broken glass on the patio when we ariived. And outdoor lights out. The first 3 weeks were repair people and cleaners constantly.
Upon leaving Feb 28th we realize an expensive bottle of cologne was left in the medicine cabinet. I contacted the cleaners who wrote me back yes it was there but they had no authorization to pick it up. I contacted the Rental office at PGA. They said sorry the cleaners said it wasn’t there. I have the email stating it was. The agent has refused to get this back from the owners as I was willing to pay for shipping.
This property was unfit for their rental program. The resort should have inspected this before they took our full payment. PGA resort has a new owner. Let’s hope they are reputable take over this rental program and not mislead their tenants.
Read my review of the JW Marriott in Houston so you know I KNOW a great hotel experience. The PGA is not that. We were here for a wedding which took place at a local country club. Check in is 4 PM. At 3:30 they had no idea when our Junior Suite would be ready and dumped us in a standard double room. There isn't one updated feature in this hotel. Card key swipe? Yes, but we went through 4 sets of cards because the mechanism wasn't working which I had to point out to the hotel. The bathroom was woefully underlit as is the room. I liked the set up of the bathroom as it lends itself to two people getting ready at the same time. How about a fan in the bathroom? It is Florida and the humidity is considerable. How about getting rid of bathtubs in most of the rooms? So 1970. Is it too much to ask for a full length mirror? There are bathrobes in the room and a fridge for the $6.00 bottles of water. The cheap coffee machine and styrofoam cups are so There are no tech updates and half the outlets in the room didn't work. How about employing people who can't do enough for you? A full coffee bar would be nice. The beds were comfortable and there are full size pillows. The room doors shut loudly. The pool area does have plenty of seating and is pretty. Towels are provided.
The workout center is nicely equipped. Of course you have golf and tennis and I can't evaluate either as I don't play golf and didn't bring tennis gear. The spa has no direct access to the hotel. So if it's raining, very humid, windy, etc. your lovely new hair style may be very different when you get back into the hotel. The spa may a mess of my appointment. At 2:15 PM I got a call asking if I could push my 3 PM appointment to 3:30. I said no. We had a wedding to go to and while I was showered, I needed to finish getting ready and get on a shuttle to Marisol. They assured me my original appointment would be honored. I arrived at 2:59 and was told it would be another 20 minutes. They never had any intention of starting me at 3. Randi to the rescue. Another client was late so they switched stylists and got me started. My hair did look great. The price was reasonable. The spa is average in terms of decor and environment. Randi is a gem. The 20% gratuity is added on automatically, you could certainly add more if your stylist went above and beyond.
If you're here for the golf, if you're here for an onsite event, it makes sense to stay here. If you want a really good experience, a room of your choice when it is promised, gracious service and a technically updated hotel, stay elsewhere.
There were so many things about my stay at the PGA National Resort & Spa that were wrong that it’s hard to know where to begin. So, let me begin at the beginning.
I arrived about 2:00 P.M. on Sunday at the tail end, unbeknownst to me, of The Honda Classic Golf Tournament. There were golfers, noise and commotion everywhere. I just wanted to get a room, change into my bathing suit, and escape to a quiet corner of the pool to read and relax until I had to get ready for my dinner with colleagues. Not so; no rooms were available. I waited nearly two hours by the pool, since the lobby was unbearable, hiding in the shade as I was dressed in street clothes and was more than a tad bit warm. No one came by to see if I needed or wanted for anything.
Finally, at 3:45 P.M., having had no call from the front desk, I went back to inquire. Great news; my room was ready. Except, my room was on the first floor, not far from the utter chaos and commotion of the lobby which was being set up for a party later that evening. When I opened the door to the room, I heard loud humming. And in fact, across the lawn, perhaps 50 feet from my deck, were 3 large trailers of generators, humming away. I knew the noise from the generators would keep me awake, so I returned to the front desk to request a quieter room. Lots of hemming and hawing and clicking; the impression I got from the young man at the front desk was that he was not all that interested in accommodating me. And I wondered, if I’d been an older, male, perhaps dressed in my golf clothes, if he wouldn’t have responded much more appropriately. We’ll never know, will we? Eventually, he found a room at the very end of the hall which, he assured me, would be quieter. It was further from the lobby, but dark, and looked out on nothing but a huge bush, there to hide a bank of pool pumps humming away. How on earth was that quieter? I gave up.
The room itself was quite large, with a sad sectional, an ugly table and chairs (in mustard, such a bad color for anything other than, well, mustard) and a nice bed. The lamps were square and ugly; the shades were crooked. A section of the sheer drapes hung loose from its track. The bath was nothing special; the shower had that awful, rain shower head; a device not useful for anyone with thick, curly hair. The towels were not plush.
I unpacked quickly, taking a shower and getting into bed for a rest before my late dinner, which is when I noticed the intermittent banging in the exterior stairwell with which my room shared a common wall. So much for my nap. Were there people exiting through the door at the bottom of the stairs and letting it slam closed? Was some repair in process? Though it continued throughout my 3 day stay, I never did find the source.
Several hours and lots of banging later, I left my room for the lobby. As I walked, I noticed that the carpet in the hallway had several stains (see photos) and that a section of the drapes on the hallway window was hanging off its track (see photo); perhaps it’s a new way of decorating. There was a red golf tee on the carpet which remained there, along with a piece of tissue, for nearly my entire stay. In the lobby, a band was performing and loudly. The lobby was jammed with young (and some not-so-young) men drinking too much and young (and some not-so-young) women in much too-skimpy outfits (see photo). So, this is what golf is like? My colleagues and I had to shout to be heard and headed immediately for the Ironwood Steak & Seafood, just across the lobby, for our 8:00 P.M. reservation. The horrific noise followed us into the restaurant; how unpleasant.
Fast forward to Monday night. I was awoken at midnight by an employee in the hallway in front of my door. He was collecting the breakfast card from the door of the room across from mine and took a radio call and then 10-4’ed it, 15 feet from where I was sleeping. The radio call itself was loud and woke me. His loud response jarred me even further awake. Wednesday morning, I was awoken at 3:00 A.M. by the employee delivering check-out bills. He was shuffling the bills in front of my door to find mine. I awoke thinking that something was rustling around in my room. I had placed the extra blanket on the floor against the door to block the light that shines in from the hallway because of the large gap between the door and the floor. After finding my bill, he proceeded to jam the bill loudly and repeatedly up against the plastic blanket case, instead of using common sense and just moving on.
Now, I’m sure you are wondering, was there nothing positive about my stay? Of course there was. The grass at this place is impressive. Note you won’t see a bird or a bunny anywhere near the stuff, but it is luscious and green, even if it is chemically-induced. The bell men, the cleaning staff, and the waitstaff were lovely.
No mulligan here; PGA National is in need of serious rethinking.