Mandarin Oriental, Miami
What We Love
- Uninterrupted city and Biscayne Bay views
- Beach cabanas have flat-screen TVs, butler service and a spot for outdoor massages
- Privacy abounds: This is the only hotel on Brickell Key
What To Know
- Not a ton of kid-friendly activities
- There’s a charge to rent a beach cabana
- Rooms were recently renovated
- READ MORE: Find your perfect Miami vacation?
- Handicap Accessible
- Parking On Site
Mandarin Oriental, which has a quiet location on set-away Brickell Key, has all the city’s swanky style, without the attitude. Expect such brand attributes as embroidered silk textiles, splashes of red and saffron, Chinese-style vases and modern tea sets. Double-height glass walls wash sweeping views of Biscayne Bay into the sand-and-sunset-inspired color scheme in the lobby.
Bed and Bath
Rooms feel more modern, with a low-slung burl console lining one wall and swirling abstract paintings the other. Thanks to the Mandarin Oriental’s waterside location, all 326 of the guestrooms and suites have panoramas of the city and Biscayne Bay — and balconies on which to enjoy a sunset drink. Marble bathrooms have deep soaking tubs and walk-in showers with fragrant Shanghai Tang toiletries.
Though it’s off the regular tourist strip, the hotel doesn’t feel isolated, thanks to the popularity of its facilities among locals as well as visitors. Foodies both local and visiting flock to Azul for creative French-based cuisine with Asian influences. The new La Mar by Gaston Acurio restaurant, opening in February 2014, will offer the acclaimed cuisine of celebrity chef Gaston Acurio, while MO Bar + Lounge is the new destination for modern mixology in a swanky waterfront setting. Another big draw is the 15,000-square-foot spa, and so is the Oasis Beach Club, set on a private strip of white sand with daybeds, an infinity pool and an open-air café that serves sushi and light fare.
How to Get There
One of my friends from high school came to visit Florida and stayed at the hotel for few days. On a regular weekday, I planned and passed by the hotel to have lunch and drinks with him. The environment and area around the hotel are fantastic; of course the Brickell view as well. So we decided to went to the bar, where we had lunch and some drinks. We stayed approximately 4 hours and during that time, I asked for two glasses with water (which the server took an hour to bring it). The worst part came after; while we were eating and having some drinks, we noticed few people were around the area because national soccer team was staying at the hotel. I saw they were waiting for some autographs and photos. Somehow we saw some security guys coming to the hotel, while we were consuming at the bar. Then the server with a security guy came to us and asked if we were consuming in the bar. We said yes and we were able to provide receipt and/or proof if requested. Since we finished our lunch kind of early and stayed in the bar talking and sharing some drinks (actually wasn't alcohol), the server with the security came to us and said that we need to leave the place if we are not consuming anymore. I am very disappointed on how the service and treatment we received. We understand some celebrities or national soccer teams come to the hotel, but this is not the way to treat consumer and customers. Totally unacceptable. Due to this bad experience, of course I didn't put any tip to the server. Hope the management team from the hotel take into consideration this. At the end of the day, we got the chance to take some pictures with them, but it is not definitely the right way to treat customers, specially if you are visiting someone who is staying at the hotel.
Great from the moment you check in to the moment you checkout! Rooms are beautiful, staff was attentive and the breakfast was expensive but great! They bend over backwards to please you. Make sure you join their club as it's benefits are great and it's FREE
This was our first stay at a MO hotel and can’t wait to try it and others again. Service was top itch from the beginning of the booking process until after leaving. All staff I interacted with were top notch but I especially want to give a shout out to Stephanie Riviera in Guests services and Italo on the concierge team. My various requests via email were followed up with efficiently/rapidly and advice was on point.
The room was very nicely appointed and I really liked the bath products - Carthusia out of Capri. The room service and food in enteral were excellent. We missed out on the pool area as we were there not he front end of a cruise that never made it back to Miami at which int wed booked another night anticipating checking out additional amenities. We look forward to returning!