JW Marriott Marquis Miami
What We Love
- Floor-to-ceiling windows that turn Biscayne Bay into your wallpaper (in Bay View rooms, of course)
- The space: These are roomy rooms, starting at almost 500 square feet
- Motivation, ahoy: Free WiFi and espresso machines in every room
What To Know
- Valet parking is your only parking option; it’s $36 per day
- Business is a focus for this hotel, so expect suits and events
- Pets are not allowed
- READ MORE: Find your perfect Miami vacation?
- Free WiFi
- Parking On Site
- Room Service
The hotel, a brand-new build, opened in late 2010. From the airy, marbled lobby to the stainless steel pool on the 19th floor—and in the 313 guest rooms and suites in between and above—things still look and feel fresh, crisp and comfortable. JW Marriott—especially Marquis properties within the brand—are a cut above what you usually associate with Marriott. Make no mistake, rooms are more traditional and business-oriented than they are whimsical or resort-style, but they take a tired formula and amp up the luxurious touches.
Bed and Bath
Rooms are spacious, with high-thread-count white bedding, 52-inch flatscreen HD TVs (on which you can watch shows or movies via your Netflix account), a connectivity panel to hook up your devices to the big screen and personal espresso machines. Clean lines and soothing neutrals create warmth, and the overall look is modern comfort. Bathrooms are huge, even in the lowest room categories, and all have separate oversized tubs with whirlpools (great for a soak) and roomy showers with glass doors. Rounding out the bathrooms are vanities, a hair dryer, two cozy bathrobes and sets of slippers, a lighted makeup mirror and bath amenities by Aromatherapy Associates. If you can’t brush your teeth without keeping an eye on the stock prices, CNN ticker or baseball scores, you’ll love the TV screen embedded into the bathroom mirror.
The JW Marriott Marquis makes it easy to forget to leave the property during your stay. The star here is db Bistro Moderne, a Daniel Boulud restaurant serving excellent French classics, including oysters, ceviche and foie gras. Take a break and enjoy happy hour at the restaurant’s bar, with a selection of $8 cocktails and reasonably priced small plates before 8 p.m. More casual dining options include Met Café & Bar, a classy cafeteria with sports playing on the TVs, ThreeFortyFive for breakfast with a side of Biscayne Bay water views, and Intermezzo for espresso and pastries. Whether for a meeting or a high-end event in JW Marriott’s rooftop aerie, a blowout is essential in Miami. Enliven Spa & Salon, on the 20th floor, has a full menu of hair, body, facial, nail and waxing services for men and women. To keep sport nuts—or bosses—happy, there’s an on-site golf-swing academy at the hotel, and for the kids, a virtual bowling alley and 3-D theater. A wine boutique and cigar shop mean you can even take some of the good life to go.
In the Area
The boutiques, bars and restaurants of the growing Brickell area are just a short stroll or drive away. (You could even hop the free trolley that runs down Biscayne Boulevard and Brickell Avenue.) If you love sushi and have deep pockets, hop across the street to Zuma, and prepare for star sightings. Speaking of celebs, the Miami Heat’s home, the American Airlines Arena, is right around the corner; if it’s not basketball season, expect big-name bands to be in residence. For a more highbrow night out, head a few blocks north to the Adrienne Arsht Center for the Performing Arts. The on-site Prelude by Barton G. offers a $29 fixed-price dinner menu (plux tax and gratuity) for seatings prior to 8:00 p.m.
How to Get There
Valet parking attendant changed my car from miles per hour to kilometers per hour. Also my USB port didn’t work when my car was returned to me & my cell phone was no longer paired to my vehicle!? Not good! Next time I walk to the parking garage next to the J L knight center!
Check in was good. The agent let me know he could check me in early to a nice room, which is great because I booked through a third party and sometimes hotels give you accommodations that match the room rate you pay. I was also offered an upgrade to the executive suite for a small upgrade fee which I wasn't sure would be necessary because I was staying by myself. I got to my room which was really nice but I thought hey might as well see what the upgrade is like. Called to the front desk and asked if I could see the room they said they would send someone up in 5 to 10 minutes. 30 minutes goes by noone comes up. I call down the front desk lady tells me they will send someone when they can but that right now the front desk is busy. No problem, I understood it was check in time. No one ever comes up. Then the toilet is stopped up. Call for an engineer, the engineer comes up and fixes the toilet. I take a nap use the restroom again the toilet stops again. I call for an engineer. 30 minutes to an hour goes by, no one comes up. I leave to go to the story and approach the front desk to an agent that makes me feel as though she is being bothered. I let her know that noone has been up to show me the room and that noone has been there to clear the toilet. When I return they show me the upgrade and the toilet is clear. Great. I checked in at 2 this is all happening around 6 oclock. From there I just dealt with loudness. You can hear everything that goes on in the hallways and loudness from the room above you. I stayed at the Kimpton EPIC the night before and the silence there was like a dream come true, not to mention fast service and balconys. I was hoping for the same 5 star experience at the Marriot but unfortunately did not. Probably would not stay here again ever.
I give it a 10 out of 5. The properties service culture, lives up to the hospitality industries most important pillars: customer service. From Edgar on their Club Lounge, to Stephanie (FD), Concierge (Andres, Michael, and of course Eduardo R.), to name a few can be counted on 100%. Bell Staff, valet parking, including their reservations and sales team made my, and our experience memorable. Gracias!
Recently returned from this Marriott where we stayed prior to a cruise to Cuba. Convenient location with amazing ocean front views from a superb 34th floor corner room and the 36th Floor Concierge Lounge, and a very Professional, friendly and attentive staff, especially Ms Aashita who was exceptionally helpful and accommodating when visiting the Concierge Lounge.
Thanks for all the efforts to help make my travel more efficient, convenient and enjoyable!
I had my credit card stolen a week before the trip so my mother made me an authorized user on hers. The woman at the front desk was so unhelpful and plain mean. We had to ask for the manager. I ended up just changing my booking through Travelocity, what I mentioned to the the first lady I tried checking in with. A simple phone call to Visa could have avoided this 4 hour check in process.
Then they closed the floor the pool and everything else is on for an event. Try telling that to your 6 and 7 year old that literally just came down from NY w snow in our yard that they can't swim.
The manager and concierge were helpful. The room was clean and the bathroom was nice. The elevators though.....you spend half your time I'm them, btw waiting and riding.