The Westin Lake Mary, Orlando North
- Free WiFi
- Parking On Site
When you stay at The Westin Lake Mary, Orlando North in Lake Mary, you’ll be in the business district and convenient to Timacuan Golf Club and Seminole Towne Center. This 4-star hotel is within close proximity of Sylvan Lake Park and Mayfair Country Club.
Make yourself at home in one of the 253 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Relax with a refreshing drink at one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Lake Mary? This hotel has 14,000 square feet (1301 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
How to Get There
prior to the marriott-starwood merger, i was a huge westin fan and stayed at their properties whenever possible. i was absolutely elated when this property showed up in my search results at a reasonable price and a decent commute time from the wedding i was attending in daytona beach. beware - there's a reason why this place is priced so well.
pros: the beds are soft, there's a restaurant on site and several nearby, close to freeway access, lobby looks nice, AC is ICE COLD - - literally the coldest AC i've ever experienced in life
cons: service is absolutely terrible. i prepaid for my room and was asked to provide a card for incidentals at check-in. i was also asked to sign in a blank digital box with no text, so i had no idea what i was actually signing or agreeing to. i questioned the front lobby staff on this and they basically told me to sign the box or leave. both members of the staff were exceedingly rude, and claimed to be managers. begrudgingly, i signed the box but immediately called marriott's corporate line as soon as i got to my room. i was told a member of management would call me the next day. no one ever did.
my shower water was cold 3 of the 4 nights i stayed in the hotel. i called every day to report the issue, yet it was not fixed and no one offered to move me to another room. i asked again for a manager call-back. no one ever called. i was provided a breakfast coupon for the restaurant downstairs. i was essentially ignored for 30 minutes, so i settled for a bowl of oatmeal and apple juice to go and they actually tried to charge me for it, saying that oatmeal and a cup of apple juice exceeded the value of the voucher westin provided.
i checked out pretty early for a 6 am flight. surprise, surprise - i was charged for water that was labeled as 'free' in my room. i tried to explain to the front desk clerk (who apparently i woke up) and she refused to remove the charge, saying that i would need to get in touch with the national accounting line. i phoned marriott yet again on my way home and an official ticket was opened. i was told a local member of the management team would call me back. that was two months ago. i haven't heard a peep from anyone in the marriott organization.
i honestly only stayed in the room for sleeping - i can only imagine how many more things could have happened had i actually spent a decent amount of time at the property.
avoid, avoid, avoid.
I was staying here purely as I was attending a meeting in the hotel so for convenience stayed there... BIG MISTAKE!
I booked directly with the hotel via App and chose a Club Floor (I WANTED to utilise the club as I needed some additional space to do work and enjoy some snacks / refreshments, which is paid for)
Hoping also as a SPG member and booking directly I’m usually be given a double upgrade.
When I checked in I was told “yes we have upgrade you” but when I went to my room which was next to the ice machine and looked directly into another building I’m sure I’d been downgraded!
I went back to reception only to be given another room which absolutely STANK! The smell was so vile the house keeping used approx half a bottle of air freshener to try cover it!
Then I found out there was no Club access!! They said “oh thought you were told, it’s closed at weekends” NO I was not told!!! By whom was I suppose to have been told by???
I called the Marriott rewards people directly (Marriot / SPG / Westin now amalgamated into one) and they said “nothing we can do but give you 500 points as apology for the oversight!) I asked isn’t there a bigger room so I can work, or upgrade me to a suite and was told flatly “all rooms same size in the hotel, nothing we can do to help you”
If that didn’t make matters worse, I’ve had no hot water for 2 days!!
The hotel “claims” to be “environmentally friendly” aka its never been upgraded since 1970s so use yr key to turn on / off electricity and you have to leave a key in the wall unit if you hope to charge yr phone / laptop while out of room!!
I was told to run the water for approx 10minutes till the water heats up! - this is SO BAD FOR THE ENVIRONMENT!! and after 20minutes it still didn’t heat up - and now have had 2 cold showers and the sink water takes hours for the water to flowout ...
Day 2 I asked for a plumber to fix these things while I was at my meeting and left hotel 08:30am, came back 4:30pm and it’s still not fixed!
Here I am at 8:10pm hoping to have a hot shower and instead I’ve a workman now here to try resolve this issue - although he’s suggesting I should change rooms - I would if it weren’t for the fact I have to check out by 07am tomorrow !!! 😳🤬🤬🤬
and dont even get me started on how old the bed linen is! Think the photos speak for themselves ! Bobblyand worn out
This hotel does not deserve 4 🌟 realistically it’s a 2 star !!!
Oh btw the locals love the HAPPY HOUR at the bar here, maybe that’s why they get good reviews...
Our brunch was very disappointing and the Westin did not live up to the contract. Initially,there was no fruit or lox as stipulated. Eventually small lox portions were brought out after we complained, but then it was replaced with less expensive alternatives. We arranged and paid for 2 chefs but one was very inexperienced and slow. Since we were required to prepay for the brunch, the Westin has not been very responsive. Would not recommend having an event at the hotel.
“Experience renewal at the newly renovated Westin Lake Mary Orlando North.” That’s the lead sentence from the Westin Lake Mary internet site, but we were surprised to find something quite different. I am not a complainer, but to say it was just disappointing might be an understatement. The entry lobby area was impressive with beautiful lobby, meeting rooms and a restaurant, but the room quality was sadly lacking. If this was “newly renovated” they need to get their money back! As we walked in you could tell you were walking on carpet that was stretched and wavy, and looking down you could see the refrigerator cabinet was chewed up looking like it was from a second-hand store. The carpet under the desk was covered with a layer of dust in the corner, as was also evident on the broken desk member, And in the bathroom wallpaper showed loose seams in need of repair. The room was obviously not what a Westin is proud to display. I was told at the desk that the hotel was full, so after having driven a long way that day decided to stay put fo4 our two day stay since there was no place to go. Aside from what was pointed out, the bed was comfortable and the room quiet. But overall I’ve stayed at far better hotels.. As for other facilities, the pool was very nice, although the furniture also showed previous heavy use and was ready for replacements. I have pictures to show many of the points mentioned but see no place to include on this post.
Westin Lake Mary is fairly priced YAY..NO RESORT FEES, conveniently located, and has friendly guest services (24 hr room service, housekeeping options, helpful front desk). I was impressed there was complimentary water, good Starbucks pod & Tazo Tea. The rooms are nice but not remarkable....but the beds and bedding are HEAVENLY----truly.
I love how comfy the beds are. I also love a hotel where a very comfy spa robe.
I like that room service is 24-hr and the focus is on healthier choices. Yep, you can still get things like chicken strips atop french fries..but no greasy pizza or nachos etc. But there are a lot of other healthier choices like greek yogurts, turkey wraps, fresh fruit.
There are a lot of shops, retail, restaurants, a movie theatre but if on foot, requires navigating a bit of a daunting crosswalk across a busy road. Uber readily available (airport Orlando-MCO is 32 miles, Sanford (SFB) 6 miles, Disneyworld 39-miles).