4.0
Very Good 2261 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Suite Bedroom bed sheet lamp cottage nice containing

Overview

Location

With a stay at Omni Jacksonville Hotel, you’ll be centrally located in Jacksonville, steps from Jacksonville Symphony Orchestra and Times-Union Center for the Performing Arts. This 4-star hotel is close to Jacksonville Museum of Modern Art and Cummer Museum of Art and Gardens.

Rooms

Make yourself at home in one of the 354 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features wireless Internet access (surcharge), gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Jacksonville? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Omni Jacksonville Hotel
245 Water St
Jacksonville, FL 32202 United States

Reviews

4.0 Very Good 2261 Reviews
Nice hotel, great location
Reviewed 3 days ago

Executive king suite was very nice. Bath tub was small. Food was okay. Staff was very nice. Bed was very comfortable, soft sheets and towels.
Dark room and quiet. Great view of the river. Very friendly staff.

One night in Jacksonville
Reviewed 4 days ago

We only spent one night here, unfortunately the pool was closed and will be for good. The breakfast was good but mine was lukewarm and served several minutes before my husband's I would have preferred it be placed under a heat lamp in order to receive it at the same time. The valet service was great, very quick. The location of the hotel is great, a short walk to the river.

Amazing Customer Service
Reviewed 4 days ago

This hotel has to be one of the best hotels that I have ever stayed at except for a few minor points. I wish that I could have given it 4+ stars, but I figure 5 has to be perfect.
Check-in was smooth and the front desk clerk was extremely helpful and nice. The room was on the 5th floor and was quiet and the bed comfortable. The bathroom was clean and I especially liked the big deep bathtub. I asked for a bit of a late check-out and the front desk clerks were accommodating. Their answer was "Not a Problem."
I was at the Omni to do a triathlon and due to the heat, had a slow time. I got back to the hotel at 11:20 a.m. and asked if I could get a check-out at 12:30 p.m. Again, "Not a Problem." The location was great, the staff was great, the room was great.
Now for the knit-picking...There was no in-room refrigerator. I went for dinner and had left-overs and had nowhere to put them. There was a fridge in the room, but it was locked and turned out to be a liquor fridge. Not helpful.
Parking is a problem. Valet parking is expensive, There is parking across the street, but that ran $20 per day. There is covered parking nearby, but that was 414 per day.
I did not use the pool and cannot comment on that. For the level of service, location and cleanliness, I will definitely stay here again.

Great Experience
Reviewed 4 days ago

Great Hotel, very clean, great gym. Employees are always enthusiastic and willing to help at every turn. Employees were always available when ever you needed something or had any questions. Overall a great experience.

room not cleaned
Reviewed 2 weeks ago

our room was not cleaned or serviced over our 3 day stay , had to call for towels & take out our trash several times , no help from front desk just lots of " were sorry " will not stay at another Omni property