Christian and Brian were so kind to us! They helped us out with our beach chairs and provided clean towels. They even placed us close to the water and were not bothered by our requests. They were both very professional, polite, approachable, informative, and just went the extra mile with their service. Both these gentlemen added a great value to our mini weekend vacation. It’s so refreshing to experience great employees. Thank you W hotel! We will come again!

Brian and Christian were the most helpful people we've ever met in Fort Lauderdale, and we're from here!!! Beach rental chairs were great. Even with the weather being so so.

Thanks guys! Will come back to the W just for you!

There were several issues I had with my stay starting at the very beginning. The welcome experience was severely lacking. The Welcome Desk talent that checked me in did not confirm and reservation details and had a couldn’t be bothered attitude. She did not confirm any reservation details and barely spoke while processing the check in. I arrived at the hotel around 11:30am and was told the room wasn’t ready which is understandable. I walked away and not 3 mins had passed when I got a call from the hotel says my room was ready. That to me shows that the welcome desk talent didn’t even want to check to see if rooms were available. When I arrived back I was simply handed my keys and sent off. Once I arrived to my room I was greeted by a horrible smell of mold/humidity. I also noticed that the sheets had small red and yellow stains and were ripped. As I left to have lunch I asked the Stylist in the hallway if the room could be sprayed with some sort of deodorizer and she said yes but I doubt it ever was since it smelled just as bad when I got back later. The room was also missing shampoo and only had shower gel. I did have to call and request shampoo and conditioner. When the sheets were changed on the 2nd day there was an even bigger tear in the new sheets. Not something I would expect from a W Hotel. I reported the issues on the Bonvoy App when I was prompted how my stay was going and they sent someone to replace the sheets. While appreciated I don’t believe that it should’ve happened twice with different sheets. I used my Marriott Bonvoy points and 130,000 points later I feel that this property is certainly not worth it. The only reason I didn’t give a 1 star review was because the WET bartender Katie and other talent I encountered throughout the property were friendly and attentive. I have included pictures of the sheets