This was my first time in Fort Lauderdale and this hotel is 5 star and beyond. Excellent restaurants the rooms are quite large if your lucky enough to have a view of the ocean......the sunsets and sunrises are breath taking. The staff make sure that you as a customer are happy with your stay. The pool are was a bit loud for me. The pool is quite fantastic though there are steps from the lobby area going up into the pool area and you can actually see inside the pool. was freaky.

I stayed at the W Fort Lauderdale a few days ago upon check in I received the best service from an employee named Kyle. He greeted me and my family with such enthusiasm it assured us that we made the right decision staying at this hotel. It is our first time in Fort Lauderdale and he was so kind as to recommend sites to see and restaurants to visit. Check in was an easy and smooth process. He also escorted us to our room and helped us with our bags with was wonderful because we were traveling with our two small boys. Funny, knowledgeable competent and generous. What a joyous experience it was. Thank you KYLE!

Stayed at the W as part of a conference and was super disappointed. As a "W" brand, my expectations were much higher. To begin, valet parking is $40 per night. Which I'm sorry, this is crazy for Ft. Lauderdale. Additionally, there is nowhere else to self park within walking distance. Rooms are very poorly laid out. Bathrooms are completely open, with no door or closure to shower area (there is a separate toilet closet). Because of the openness, not only do you have no privacy showering, but whenever someone else is in the bathroom/vanity area the entire room is illuminated (not ideal for early morning). The floor our room was on smelled like weed two of the days we stayed here. In addition, pool area was disgusting - dirty chairs, water pooled in the chairs, stained towels, etc. Visited the coffee bar/snack shop on the lower floor near the convention space - bought a small bag of popcorn which was stale. The list goes on and on. Below average experience for an above average price. Save your money and stay at Hilton right across the street, which at least had a Christmas tree.

The hotel was a last minute booking - when we called to find out about availability we were told what was included - and what wasn't. We specifically asked about additional fees - we were told that the price for the room was what it was - no hidden fees. When we checked out and looked at our bill - there was over $100 in additional fees - they even taxed us on valeting our car! The room was 'ok' - rather dated and the balcony furniture had 'food' and something else - not sure what - on the cushions. The sad part about this stay was we ate at the steakhouse in the hotel - had a nice meal and charged it to our room. Upon check out - we found 2 charges for the restaurant - the second one was over $200. We had to go down to the restaurant and talk to the manager - and we showed him our bill from the night before. Someone had picked up our room number from our check that we left on the table - and forged our signature to their bill charging it to our room. The manager said that they would reimburse us - but, again you need to check everything and cannot take people at their word - we were not reimbursed for the whole amount - we were left with having to pay either tax or the tip! On a charge that was not ours - - REALLY? With all of this - and the lack of control that the hotel seems to have on the restaurants and staff - we will never stay at a 'W' again. Sorry - but, it left a sour taste in our mouths.

Our stay was intended to be a romantic weekend. However, our bathtub stopper did not work. We called maintenance who was unable to fix it. We were offered another room, but because we had a large balcony with two lounge chairs, we declined the alternate room with hardly any balcony and no lounge chairs. We were then offered to pay extra money for another room in the residential tower, which we declined because we didn't feel we should have to pay extra money for something that wasn't our fault.

The room service food was horrible. On every order, the food was wrong or terrible. We had to call room service multiple times in order to return the food and we waited over two hours for a lobster roll, when it eventually arrived, the roll was burnt. Our last breakfast of our stay, the sausage and potatoes were inedible. We were still left hungry.

We asked for our refrigerator to be restocked on Saturday and it never was.

Also, each time we used our phone to call room service or the front desk or vice versa, it was very difficult to hear. The phones are broken.

Our weekend was ruined because we constantly had to call to complain about our food which put a damper on our entire weekend.

I will never stay at W Fort Lauderdale and will probably not book another W hotel again.