Boca Raton Resort and Club, A Waldorf Astoria Resort
What We Love
- Historic Mediterranean-Revival Florida main building designed by the legendary Addison Mizner
- Half a mile of private beach accessed by private launch boat
- Alhambra-inspired Spa Palazzo with wet rooms, mineral baths, and steam and sauna rooms
What To Know
- Five different room types are spread across the 356 acres of the resort “village”
- The resort does cater to large meetings and weddings
- Valet parking costs $25
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
With 356 acres and 1,041 rooms spread over five buildings, this property calls itself a “resort village,” and rightfully so. It’s so large that shuttle buses and a boat run between its two main halves, one of which has its own marina, the other of which is on the beach. The spa alone has 44 private treatment rooms. There are water sports on the beach, seven pools, thirteen restaurants, and nine onsite shops. If the everyday pleasures of swimming, shopping, and eating fail to amuse, there are also two golf courses, a tennis center, and a surf school, not to mention a sculpture collection so large guided tours are offered.
In the Area
The sun, the beach, and the palm trees are right there on the property, but the other pleasures of South Florida may require a car. There are catamaran cruises into the Atlantic Ocean or along the mansion-lined Intracoastal, canoe tours of the Everglades, and excursions into Miami to take in the Heat basketball games, Florida Marlins baseball games, or Dolphins football games. Less sporty types make the trip for concerts at the New World Symphony Center or traveling Broadway shows at the Adrienne Arsht Center instead.
How to Get There
Nice variety of room options with beautiful accommodations. The yacht club rooms were great. The food was excellent. Staff is wonderful. The level of service was first class and it truly felt like they were they to make sure you enjoyed your stay.
I am in this hotel for a week. It is day 3 at 6.33pm and my room has not yet been serviced. There is stale food from 2 days ago , old wet towels, old bedding. I have called reception twice and nothing happens. The decor of the hotel is dated the service all smiles with nothing underneath. So many better places to stay for these prices. I have paid over $12000 to live in a room that is never serviced!
My 3 kids and I had a great experience at the Boca Raton Resort. The connecting beach club was not as great. Next time we would most likely not use the beach club at all. The resort staff and amenities are all amazing and I highly recommend.
We purchased a package for this resort through Costco. Our package included staying in the Bungalows. Upon arrival at our bungalow, we quickly realized our room was something more like a Motel 6 instead of a fancy resort. For extra money, we switched to a room in the main section of the resort. These rooms were better but still outdated. The lighting was poor, there was one trashcan, two double beds, and hardly any dressers storage. We were disappointed in our room as well as the food and drink cost at all the restaurants. We did have nice weather so we enjoyed the pool and the beach. However, overall there’s no value with this resort.
Sad that my first visit was an unexpected let down... There were lots of letdowns and I was going to stay again to give them a second chance because they have potential to be a great place to stay but it’s not gonna happen.
I ended up canceling my reservation for my second trip.
Now, I have to say, they do have the very best valet ... I give them that...but that establishment is poorly ran. They obviously don’t train their employees. They don’t care about customer service, they are a complete joke when thinking about what they think they are and the reality. They don’t deserve a star or diamond. they must have somebody in their back pocket.
I will never ever waste my time or money on them again. They obviously think they are better than what they are. They need to go to a real resort that’s worthy of stars and diamonds and see a major difference!
Let me say from the shuttle driver who was rude and would not let us know where we were when we asked, since he did not bother to let us know when he made stops... and took it as a great defense when we asked him and flew over every bump ... to the guy on the boat who would not acknowledge me, even though I said hello to the guy, and the bartenders in a couple of bar areas that would ignore a guest while talking among themselves and watching golf, even though I had to grab my own menu and even waited but never got service... so I left. I shouldn’t have to beg or work to get someone to help me. That morning for breakfast, I had free vouchers for being a diamond member but I was lied to and told that they don’t have free breakfast and it would only work towards their buffet breakfast that you have to pay for. The server totally lied to me and the front desk girl was completely ignorant to the fact and could not answer me correctly. After I walked away and saw them out the corner of my eye I approached the very nice guys that were in the bar area. They were the nicest guys and they helped me. I made sure I went back to tell the front desk girl that she was wrong and that this is where you’re supposed to send your guest. Sad... that she did not know it
And there are many other incidents that I could describe but I’m not gonna waste my time. They have taken enough of it.
I do have to say, there were some positive things to the trip, of course, and I liked my room once they moved me, but for the amount of money and/or points that they want. I think they’re crazy. It’s just not worth the aggravation that you go through and the disappointment you feel.
After my generic email response from Mary Francis, I have concluded that this is a unworthy place and I do not recommend them. Of course, It’s your money so you decide. I’m going somewhere that’s worthy of me, my time, and my hard earned money!