Boca Raton Resort and Club, A Waldorf Astoria Resort
What We Love
- Historic Mediterranean-Revival Florida main building designed by the legendary Addison Mizner
- Half a mile of private beach accessed by private launch boat
- Alhambra-inspired Spa Palazzo with wet rooms, mineral baths, and steam and sauna rooms
What To Know
- Five different room types are spread across the 356 acres of the resort “village”
- The resort does cater to large meetings and weddings
- Valet parking costs $25
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
With 356 acres and 1,041 rooms spread over five buildings, this property calls itself a “resort village,” and rightfully so. It’s so large that shuttle buses and a boat run between its two main halves, one of which has its own marina, the other of which is on the beach. The spa alone has 44 private treatment rooms. There are water sports on the beach, seven pools, thirteen restaurants, and nine onsite shops. If the everyday pleasures of swimming, shopping, and eating fail to amuse, there are also two golf courses, a tennis center, and a surf school, not to mention a sculpture collection so large guided tours are offered.
In the Area
The sun, the beach, and the palm trees are right there on the property, but the other pleasures of South Florida may require a car. There are catamaran cruises into the Atlantic Ocean or along the mansion-lined Intracoastal, canoe tours of the Everglades, and excursions into Miami to take in the Heat basketball games, Florida Marlins baseball games, or Dolphins football games. Less sporty types make the trip for concerts at the New World Symphony Center or traveling Broadway shows at the Adrienne Arsht Center instead.
How to Get There
My husband and I were celebrating our 6th anniversary, we booked with the employee rate of Hilton, as we were bring our dog we called to get information about that, in the web site it says $125 for the pet fee, the guest service agent told us that it was $150, when we told her about the $125 in the website she told us that this is depending of the person who check us in, up to them to discount it, we informed her about our anniversary, they didn't even told us happy anniversary.
When we arrived the valet were very nice, the lady that checked us in was very nice as well, she informed us that the room and taxes was pre-paid, we told them about the website mentioning the $125 for the pet fee, Mickael the manager on that time told us that he wouldn't fight with us for $25, I wasn't fighting, I am in front desk managment, the attitude that he gave us wasn't professional. Well thet authorized me for the second night and incidentals, even thought was supposed to be pre-paid.
The room was normal, in my opinion they need to remodel them. I got burned with the hair dryer.
That same night I got another authorization, but we only used the valet, well it was okay, wasn't a big deal.
During the day it was raining so we went to concierge which they were fully staff in their 4 desks and they just gave us a brochure for rainy days no even explaining it to us.
The staff in general wasn't very attentive and we didn't feel very welcomed so we decided to leave the night after we arrived, the lady that was checking us out provided me the folio with only the first night posted, which I asked her to post the second night so i could have the final folio as i didn't want to get authorized again(which they ended up doing, even thought I informed them), she told us that the folio the she gave me was the final amount, i asked again 2 times you don't need to post the second night? She said no, which I was very surprised but as I asked THREE times I believed her.
That same night I got charged 3 more times, amounts of almost $100.
I called the next day, spoke with one very nice lady in customer service, I asked for management but she said she could help, explained my experience and she told me she was sorry and that she would remove the night that they told me that wouldn't charge me for, as of today I have receive the refund, so this is why I am posting this review, because this hotel doesn't follow procedure and they promise things but they don't make it.
Please train your staff and management,
I recently spent the better part of a week here as part of a corporate event. The staff was great and on several occasions bent over backwards to accommodate any request I had during the stay. The grounds are beautiful and well-maintained, and the various conference facilities, pools, croquet grounds, etc. were great for enjoying when we weren't in session. The catered food was for the most part above-average.
The architecture is great across the property, although there were definite signs of aging with some of the buildings, in particular the "Bungalows" building.
I had colleagues who were housed across the resort property, the beach club and the yacht club received rave reviews. I was placed in the bungalows. I was a shuttle bus ride removed from the main attractions at the Waldorf Astoria, there isn't a bar or restaurant or even a shop for small bites/travel items. The rooms were dated for sure, and the two queen beds in my room felt smaller than the standard queen size. The worst thing was the thinness of the walls. I could hear EVERYTHING from a neighboring room, from their phone ringer to their phone conversations and of course their TV. Fortunately I didn't spend a lot of time in my room, and my neighbor wasn't a night owl or an early riser, but staying in the bungalows definitely detracted from what could have been an amazing stay.
If I was reviewing the property excluding the Bungalows, I likely would have given 4 or maybe 5 circles. But the Bungalows is where they put me, so my ultimate review reflects that.
I would consider staying here again, but only if I were guaranteed a room elsewhere on the otherwise very nice property.
Location is great, but the hotel is sadly outdated and needs major structural and cosmetic upgrades. I found the staff (with the exception of the front desk personnel) to be largely disinterested in making sure that the guest had a memorable experience. Not worthy of the Waldorf name, I'm afraid.