One Ocean Resort & Spa
What We Love
- Personalized docent service for each room
- Seafood dishes at Azurea restaurant; try the catch of the day – it’s grilled with tropical fruit salpicone, bronzed with citrus butter emulsion and beignet battered with smoked vidalia onion remoulade
- Lounging poolside with a frothy cocktail from the outdoor bar and grill
What To Know
- Located just five minutes from Jacksonville and 45 minutes from St. Augustine
- WiFi included in a resort fee of $25 per room per night
- Pets are allowed with a $75 per night fee
- Free WiFi
- Kids Club
- Parking On Site
Set just behind the dunes on a white-sand beach and bracketed by classy shore homes north of Jacksonville Beach, this eight-story, 193-key escape is a cut above the rest. The ritzy One Ocean Resort & Spa reflects the seascape in design and art, with aquamarine lighting against white marble, a coral reef-inspired blown glass sculpture and a bubbling lobby fountain constructed of glass and steel. The water motif continues in the splurge-worthy spa, where white lily pad decorations dot the sea blue walls. It sets a lovely scene for a body wrap and massage in an ocean-view treatment room with Swiss shower. The pièce de résistance is the rock sculpture-lined tunnel drawing you into Azurea restaurant. The sceney spot serves Chef Ted Peters’ “First Coast Cuisine,” which is fresh food inspired by North Florida and Southern Georgia’s maritime history; try the catch of the day – it’s grilled with tropical fruit salpicone, bronzed with citrus butter emulsion and beignet battered with smoked vidalia onion remoulade. Upstairs, guestrooms are bathed in sandy hued accents and have robins egg blue throw pillows and bold metal and mirror sculptures. Classy touches include chaise lounge recliners, 42-inch flat-screen TVs and balconies in select rooms. The service also shines, with each room assigned a dedicated docent.
In the Area
From Atlantic Beach, head north to Timucuan Ecological Preserve to experience the last unspoiled coastal wetland on this coast including, salt marshes, coastal dunes and hardwood forests. Or, head south to St. Augustine, a history buff’s dream — which is to be expected from the nation’s oldest city, discovered by Ponce de Leon in 1512. Visitors can explore the past at the Castillo de San Marcos fortress, follow Ponce’s footsteps at the Fountain of Youth Archaeological Park or relive the Gilded Age of Henry Flagler’s development of Florida at the Lightner Museum and Flagler College. Duffers have access to several of Florida’s best courses, including two Pete Dye-designed gems at TPC Sawgrass at Ponte Vedra Beach.
How to Get There
We had the most special wedding weekend at One Ocean. There is no where more lovely in Jacksonville! Stay 3 days if setting up for events. The food is 5 star and we loved the brunch layout style with omelet stations and best croissants ever. The moist chocolate bundt cake with creme brûlée is out of this world. Everyone was saying how fabulous everything is! We felt so glanourous and in love. I want to go back and just staycation together. We love the restaurant too for date nights.
I have stayed here multiple times over the last few years and this stay was the worst by far. That being said it is still an acceptable place to say with good service overall but not what I have come to expect from previous stays. Originally reservations could not locate the reservation for our second room which was a frustrating start. Then getting to the room we noticed they are a little run down. Stains on the ceiling, furniture that was falling apart and mattresses a little saggy. The location is second to none on Atlantic Beach and that alone gives it a leg up, but next time I will try another option.
We stayed at One Ocean Nov 2-4th with our dog in a Superior Corner King Room. The view was fantastic as well as the service. Amenities and details surpassed my expectations to say the least.
The issue that I have is the treatment by management when there was a serious issue with the valet. As required by the hotel, we valet parked our car. Self parking is not available. The valets took possession of the car Friday when we arrived and when we departed Sunday, I noticed the shifter on my manual transmission car was completely loose. We did not drive the entire weekend. It was not possible to locate a gear without serious manipulation, let alone drive home. We never made it out of the parking lot. My concern is not that the car suffered damage while being parked by the valet, but the way all levels of management treated me after it was brought to my attention. Cars break and I would certainly have understood had it been brought to my attention when it happened. It was never communicated to me at all. The desk manager on site, refused any assistance or so much as a bottle of water. The highest level manager on property did little more. No rental cars were available in the Jacksonville area and we waiting 4 hours for a AAA tow truck that would tow us to Orlando and was willing to take myself, my fiance and our dog in the cab. This negates the hotel's claim that the car was in that shape when we arrived. If that were the case, we would not have subjected ourselves to that, nor our dog was shaking with fear.
Our fantastic weekend get away was marred by the complete disregard towards us by management. All staff otherwise were 1000% friendly, inviting and caring. Even towards our dog who barked at them all.
I emailed the desk manager as well as the hotel's general Manager and received no response. Several days after that I received a generic "How was your stay?" email from the assistant general manager. I never even received my final bill, because the hotel's internet was not working all weekend and they were not able to complete my checkout. They sure did charge my credit card for everything, including the valet charges, with no detailed bill. I have emailed a few times with the assistant manager, whom I sent my car repair receipts ($600), There has been no response in two weeks.
Again, I am not upset that my car was damaged on hotel property. Things happen. I should have been notified the valet was having difficulty with my car or that it had been broken. I AM upset at the way all levels of management treated me. There was ZERO service or concern for how we were going to get home or for what had happened. The valets on duty that day did check on us and offer us water and assistance pushing the car out of the way in the rain while we waited for the tow truck. I expected more from a hotel that provided exemplary service up until there was an issue.
It doesn’t get any better for a nice romantic day away or just to get out and enjoy a beautiful resort. No matter what the reason and there doesn’t need to be one, One Ocean Resort and Spa is perfect for any time.
We enjoyed our stay at One Ocean. It truly is a relaxing hotel experience. The dining, bar, and spa are excellent! Rooms are nice and quiet. Makes a perfect escape from the day to day grind. Beach is beautiful and quiet.