The Reach, A Waldorf Astoria Resort
What We Love
- The location on Key West’s only natural beach, 450 feet of white sand
- Each room has a private balcony
- Heated outdoor pool
What To Know
- Rooms overlooking the pool terrace can get party noise when weddings are held on site
- Pets under 25 pounds are allowed
- A $30 resort fee per night will be collected at the Jetsetter checkout
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
This 150-room Waldorf Astoria resort is situated on a choice slice of paradise—Key West’s only natural sand beach. Water sports abound, from scuba diving to snorkeling to jet ski rental, and a heated pool overlooks the shore. When guests get hungry, there’s a Strip House steakhouse. It’s enough to make one never leave the compound, but that would be a mistake; the hotel’s sister property, Casa Marina, opens its Spa to Reach guests. And beyond that, Duval Street, the thumping main artery of Key West, is only a mile away.
In the Area
Like all mammals, guests at the Reach have to decide if they’re more comfortable on land or on sea when it comes to leaving their home away from home. Landlubbers golf at the Key West Golf Club, visit the Custom House, or historic Fort East Martello. Seafarers opt for a jet ski tour of the island, take a sunset cruise, or scuba dive the area shipwrecks. And those stuck in between head straight to the Key West Aquarium or Key West Shipwreck Museum.
How to Get There
This hotel is extremely run down, and unsanitary. The rooms are not cleaned, sheets with stains and hair in beds. The staff is not helpful. We would absolutely not stay here again. We were told by staff they are just trying to get through the month since the hotel will be closing for renovations.
Indoor paddling pool in an upgraded room, was eventually offered 2 other rooms which were supposed to be of a higher standard. At least the carpet was dry in these but what a state.... white stains on the stools at the end of the bed that did not bear thinking about where from, carpet had a huge dark stain around 3 foot in diameter, whole of all three rooms that we entered were absolutely filthy. This was supposed to be the highlight of our holiday in a Waldorf Astoria hotel. Needless to say we left without staying a night and drove back to Key Largo for the rest of our vacation. If this was in the UK we could have sued the hotel under the Trades Description Act.
A little pricey for some issues we had to deal with. Great view!!!! Very clean rooms, comfortable beds, didn't care for the espresso maker in the room needed to be a coffee maker.private beach you don't have to share with a bunch of other people but huge seaweed issue
My wife and I stayed at the Reach Key West on February 22nd and 23rd, 2019. We booked this hotel on-line at nearly $700 per night we were expecting a very nice luxurious hotel, but found a hotel that was not even close to that. There is no indoor hallways to the rooms, so you have to go around all of the outside walls to get to your room, the hallways were filthy with dirt, coffee or other drink stains and also food trays laying around. We had reserved a room directly on the ocean and got a room looking at the parking lot with some ocean view in the distance, the room was outdated, the furniture was old and falling apart, the tile floor was cracked and missing pieces, on all the balconies nearby including ours we could see wood trims was rotted and falling down. The front desk staff was nice, but certainly not overly friendly, the best part was the Valet guys, they were super friendly and very helpful in suggesting good restaurant near by. We were supposed to stay 3 nights, but we were so upset that we only stayed 2. I would not recommend this hotel. The Southernmost Hotel next door seems much nicer.
We booked at the Reach through expedia, so there is the “you get what you pay for.” Our studio room is perfectly adequate, with ample space for 2, balcony, and clean. However, there are two elevators out of service - which is not a reassuring thing to see at a hotel. There are also obvious areas where some repairs on the exterior are needed - dry rot, and patch ups needed. The beach area is very small, and there is no effort to rake up the sea grass - unlike Jamaican resorts, where the beaches were raked clean, this beach is not, and it would be more appealing if it was. The pool is sufficient. The neighboring sister resort - Casa Marina - has a much more appealing look.