4.5
Very Good 2768 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Pier House Resort & Spa, you’ll be centrally located in Key West, steps from Ripley’s Believe It or Not and Mallory Square. This 4-star resort is within close proximity of Key West Shipwreck Museum and Key West Aquarium.

Rooms

Make yourself at home in one of the 142 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a nightclub and a health club. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and a hair salon.

Food & Drink

Grab a bite at one of the resort’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink at a beach bar, a poolside bar, or one of 3 bars/lounges. Full breakfasts are available daily from 7 AM to noon for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Key West? This resort has 2600 square feet (242 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Pier House Resort & Spa
1 Duval St
Key West, FL 33040 United States

Reviews

4.5 Very Good 2768 Reviews
Lovely property, great location
Reviewed 2 days ago

Last minute weekend trip to Key West. We have stayed at Pier House before and love the location at the north end of Duval Street. Close to the action but far enough away from the craziness of Duval Street. We were in corner suite 301 overlooking the little beach on the property. Room quiet, nicely furnished, and generally clean, although housekeeping needs to do a better job of cleaning the tile floors as the bottom of my feet were black from walking barefoot. Balcony large, great view. The split AC unit was struggling to keep the room cool from about noon on but did a decent job. The property is beautifully landscaped and well-maintained. Staff friendly and helpful.

Perfect Location, Great Room, Good Value $$
Reviewed 3 days ago

We stayed at the Pier House Resort and Spa based on a friend's recommendation, and was not disappointed. The room was big, king size bed, walk-in stone shower with rain-like shower head, fantastic air conditioner and dehumidifier (important in hot months), nice bar on the beach with live music, and inside bar for late night night caps. We loved the room as we can't imagine a better experience. The resort offers a shuttle (extended passenger golf cart) on the half hour, but we found it not dependable and often no seating, so we either used UBER or the local Duval Loop to get around the island. It doesn't make sense to rent scooters, bikes, etc. unless you want to travel outside the Old Town and New Town areas, and want to deal with the hassles. The room was maintained well daily with new bed linens and bathroom towels, and the on site maintenance crew works around the clock for any repairs if needed. Again, close to everything, this hotel/resort is perfect for us, and we will come back again.

Dedication to outstanding service
Reviewed 4 days ago

First this is an amazing location, close to great dinning, entertainment and exploring the heart of key West. When I pulled into the lot in my rental car, an employee ask me my name and gave me a parking slip and welcomed me. I found the staff and management helpful -bringing extra towels, fabulous skin creme (eucalyptus and aloe)
We asked for extra microwave which was sent right up. Reheating all our wonderful Cuban food. The shower head was ginormous and very quiet room given our location on Duval Street. I miss this place already!

STAY AWAY!!!!!
Reviewed 1 week ago

I was initially lured here by the “great”!reviews online. All I have to say is that Ebony, the night manager, has no business being in hospitality. I had a complaint (minor), and she called me with a major attitude. Ridiculous, as I was otherwise having a pleasant stay. RUINED.
BTW the room is average yet spacious, beds are comfy, the food is NOT good, the service is horrible (excepting the front desk and concierge), and when you have a problem on a Sunday evening...you get Ebony. Ebony is reason enough not to ever stay here again. I don’t expect perfection, but I do expect management to appropriately deal with situations as they arise. Not only were my concerns not addressed, I had to deal with attitude from an employee. UNACCEPTABLE. Who hired this ?!?

Wonderful resort
Reviewed 2 weeks ago

This hotel is pricey but worth it.. rooms were roomy, comfortable, and clean.. it has a private beach where they always had room and you never felt overcrowded.. the guys taking care of setting up the chairs and umbrellas were very attentive and set up everything quickly.. they accommodated whether you wanted more sun or preferred more shade.. on one of the days we were there two manatees were swimming there with us.. it was amazing.. bartenders Oli?? And Therese were also great. The entire staff was friendly, attentive and just fantastic.. hotel location was also superb.. near restaurants, shops, Mallory square.. they also had free shuttle to southernmost point.. Pier House is in the perfect location.. near everything yet secluded and peaceful.. i will absolutely be back, however, next time for longer than just 4 days.. it was hard to leave..